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Greenway Kia West - Service Center

Orlando, FL

4.2
761 Reviews

761 Reviews of Greenway Kia West - Service Center

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June 01, 2024

They do not have good customer service. I had to wait 6 days to get my car fixed. I had to call many many times just to get an update. And they never return your call when they promise t More

by xx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department- 1 star
June 01, 2024

Very approachable , friendly and professional staff, they directly deal with all concerns and issues, and explains things you don't undestand, thank you! More

by herchixn72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto Ahumada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Franco Salinas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony, Jessica, Marti of service dept.
June 01, 2024

Everything was fine with the work they did on the car. I asked that they not give it a courtesy wash. In the past, the wash had been incomplete and looked worse than when I first brought it in. Well, loo More

by RUBIDOUXCR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julio in the service Dept did a great job.
June 01, 2024

He was so quick and knowledgeable and gave great service and he was so friendly More

by Dajamcreynolds9382
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 01, 2024

Every thing was good and well taken care of the timing was great everybody was very professional More

by THOMASKENNY64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shop
June 01, 2024

They kept me informed about what was going on with my car and how long it would take. More

by throwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julio
June 01, 2024

Greenway is always pleasant to be in there the personal is very professional mister Gabriel Torres More

by RNARVAEZ50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel Torres
May 31, 2024

Awesome. Since the purchase of my car in 2020, my service with Kia West have been phenomenal. Thanks Kia West! More

by CC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica and Elizabeth
May 31, 2024 -

Greenway Kia West responded

We're delighted to hear that your experience with Greenway Kia West has been phenomenal since 2020! Thanks for the kind words and continued support.

May 31, 2024

I brought my car in for an estimate. It took 3 days to complete and the service manager was very hard to reach the first 2 days. Finally got the estimate, over 6,000.000 dollars. I said More

by ACEOVERHEAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept.
May 31, 2024 -

Greenway Kia West responded

It's disappointing to hear about your experience with the estimate and communication issues. We strive for timely service and fair pricing, so this feedback is concerning. If you'd like to discuss this further or have any other questions, please reach out directly. Thank you, Alberto Ahumada - General Manager - albertoahumada@greenwayauto.com

May 30, 2024

Julio was awesome. You guys always take good care of me and I’ve never had an issue. You got me in and out quick More

by JAREDBROWN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julio
May 31, 2024 -

Greenway Kia West responded

Jared, we're delighted to hear that Julio and the Greenway Kia West team took great care of you! Thanks for sharing your positive experience with us.

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