Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
662 Reviews of Greenway Kia West - Service Center
Sort by
May 04, 2024
Very good liked courtesy honest and tell my friends about you the service was fast about you the service was fast More
by sfigueroa522
Verified Customer
Helpful May 04, 2024
The people at Kia is very nice and knowledgeable very helpful. The service is fast. I don't appreciate asking to wash my car but never do. helpful. The service is fast. I don't appreciate asking to wash my car but never do. More
by TRACYWILLAMS88
Employees Worked With
Jessica, Felipe
May 04, 2024
Kia on West Colonial Drive consistently provides excellent service. Tony is outstanding and very professional. excellent service. Tony is outstanding and very professional. More
by Smooth Telluride 2022
May 04, 2024
This dealership is the worst in customer service. I dropped my car off for service. They called an hour before they closed and they didn’t mention they were closing soon. Now my car is locked up at t I dropped my car off for service. They called an hour before they closed and they didn’t mention they were closing soon. Now my car is locked up at the service department. All my stuff was left in the car they left me with no way of getting inside my house. More
by ymezier
Employees Worked With
Service department I spoke with Elizabeth
May 03, 2024
Absolutely terrible service department! I've been 4 times. Shame on me for going that many times. First time they charged me $150 for an oil change that I could get at Valvoline for $50 I've been 4 times. Shame on me for going that many times. First time they charged me $150 for an oil change that I could get at Valvoline for $50. I complained and they gave me a free coupon. Next 2 service apts were "fine". Today, they hosed me again! Told me $485 for a 15k service. They were supposed to deduct for a service coupon I have for a free oil change, a free air cabin filter and another for -$10.00 off. Somehow that new math cost me over $500! No one could explain and after 30 minutes of discussion, they knocked $15 off! I should have known better because I bought my car there and the finance manager was TERRIBLE too! Total bait and switch. The final "deal" was nothing like what they quoted. Total rip off. Terrible. I will never go there again, even to use my free oil change coupons. RUN THE OTHER WAY!! More
by tm
Employees Worked With
Carlos
May 02, 2024
Excellent service manager support for customer and by standers. Car is tended to in a timely manner. standers. Car is tended to in a timely manner. More
by TT
Employees Worked With
May 02, 2024
I recently had the pleasure of visiting the Kia service department, and I must say, I was thoroughly impressed. From the moment I walked in, the staff greeted me warmly and made me feel valued as a custome department, and I must say, I was thoroughly impressed. From the moment I walked in, the staff greeted me warmly and made me feel valued as a customer. The waiting area was clean, comfortable, and equipped with amenities to make my wait enjoyable. The service technicians were knowledgeable and efficient, addressing my vehicle's needs promptly and effectively. They kept me informed throughout the process, ensuring I understood what was being done and why. Overall, my experience with the Kia service department was exceptional, and I wouldn't hesitate to recommend them to anyone in need of automotive service. More
by rpmiller1979
Employees Worked With
Liz Frye
May 02, 2024
Service tech Winset failed to returned phone calls. Car was there all day. Failed to give correct info. Was told car was fixed but several later days received phone call about part was order for car. Car was there all day. Failed to give correct info. Was told car was fixed but several later days received phone call about part was order for car. I am not happy with dealer. No more Kia vehicle More
by ROSCOE1112
Employees Worked With
Winset bad
May 02, 2024
There's isn't any words to say about the dealership. Customer service was great and didn't have much to say cause it was my frlitst time going there Customer service was great and didn't have much to say cause it was my frlitst time going there More
by lindageneste904
