Gilchrist Chevrolet Buick GMC Dealership Tacoma

Always appreciate prompt and efficient customer service. Truck is always ready when promised and work done well. Thanks to Chuck & whole team! Truck is always ready when promised and work done well. Thanks to Chuck & whole team! More

Always great service. Chuck and everyone in the service department are wonderful. Would and do highly recommend! Chuck and everyone in the service department are wonderful. Would and do highly recommend! More

Diagnosis of the issue, ordering the part, getting it in a timely manner, and getting the car back in to install new part went very well. Happy Customer. a timely manner, and getting the car back in to install new part went very well. Happy Customer. More

The service was great, the prices comparable, , the people were friendly and explained everything well, so that I understood what was going to happen. The wait time was appropriate for the job at hand. people were friendly and explained everything well, so that I understood what was going to happen. The wait time was appropriate for the job at hand. More

We brought our car in for an oil change and to get a new key fob if our current one wouldn't work with a new battery. When we arrived to pick up the car we were given the total due and when asked for a brea key fob if our current one wouldn't work with a new battery. When we arrived to pick up the car we were given the total due and when asked for a breakdown were told that a new battery was tried in the old fob but it wouldn't work so a new one was programmed. We questioned why we were being charged for a battery that we weren't given and after some discussion with Mason it was agreed that the battery charge would be removed. There was no discussion about any notes on the paperwork we were given which indicated a recommendation for a transmission fluid service, brake fluid flush and also the possibility of an oil leak. There was also a note that the old key fob was reprogrammed and was working normally but that was likely only temporary. This contradicted what were told as to why a new key fob was needed. Also, we shared that we had a second key fob at home and no one said anything about the possibility that the fob would no longer work. Unfortunately, it isn't working so now we will have to bring the car back to have that fob reprogrammed. Hopefully there won't be an additional charge for that. Very disappointed in how things were handled and if we didn't get free oil changes for our car we would be taking it elsewhere for service. More

Very knowledgeable and faster than it was quoted. They take the worry out of driving. I've always used fast quick lubes and I will not do that anymore. They take the worry out of driving. I've always used fast quick lubes and I will not do that anymore. More

The crew working in Customer service at the service desk leave a lot to be desired. There should always be an acknowledgment of someone who is waiting in line. To have someone standing from 5 to 10 minutes leave a lot to be desired. There should always be an acknowledgment of someone who is waiting in line. To have someone standing from 5 to 10 minutes without even a, “sorry I’ll be right with you “ should not happen. I haven’t seen a change in the nine years. I have been bringing my car in for service. If it wasn’t a free service, I probably would not go here. More

Very nice and considerate. Transparent about issues and really tries to help where they can. Transparent about issues and really tries to help where they can. More

Mason was excellent. He communicated with us quite a bit as our car was there for over a month being fixed. He communicated with us quite a bit as our car was there for over a month being fixed. More

Really nice staff- friendly and responsive! Would recommend to a friend. Process for financing was painfully slow. Would recommend to a friend. Process for financing was painfully slow. More