Georgetown Kia

Don’t walk, RUN away from this dealership. This dealership is home to worst kind of scam artists you’ll ever encounter. My wife got her 2017 Kia Sorento from this place years ago. A few we This dealership is home to worst kind of scam artists you’ll ever encounter. My wife got her 2017 Kia Sorento from this place years ago. A few weeks ago, we had some engine troubles while driving on the highway. We pulled over & had the car towed all the way from Vaughn to this dealership as this is where we bought the car and thought they could be trusted. A few days later, Rodney from service called my wife and said the engine was toast and it was going to be $16,000 to replace. He did not explain to her what actually happened and when I called him, he told me it was a “engine failure” and our fault for not bring the vehicle to them to do our oil changes. He would not give me any real details. Said he would have to go get the tech to get more details and made it seem like a burden to get the answers we deserved. I didn’t understand how you couldn’t tell someone all details when it was such a costly repair. They immediately wanted us to buy another car from them knowing we still had payments on the car. With the little to no information Rodney was giving us, we felt uncomfortable and made the bold choice to just pay the service bill and have the car towed out from their dealership and taken somewhere else. Lucky thing we did!! The 2nd opinion we had, fixed my wifes vehicle for less than $500 without replacing any engine or any of the lies Rodney told us and she has been driving it with NO ISSUES or engine lights for almost 2 weeks now. My wife did tell the sales guys at Kia Georgetown that we fixed the car and didn't need him to find us a new one. We assume he relayed that to his service team because right after that Daniel, their service manager gave her a call and once she told him the car was fixed, he proceeded to tell her it was just a temporary fix and the problem would come back & that she should bring the vehicle back to Kia Georgetown so they could look at it again. ABSOLUTELY NOT!!! & I couldn’t believe he actually said that after his team just lied about our vehicle being broken/not repairable and pretty much making us think our financial status was about to get really messed up. My wife is pregnant and we are young family. Kia Georgetown made this a very stressful situation for us. From what we can tell, Kia Georgetown didn't even try see what happened to my wifes car. They ran with a story they thought we would believe and even tried to get our car traded in to them for $500. I called the General Manager, Rob, for Kia Georgetown on June 30th and explained this whole story to him. He said he would talk to his team and find out what went wrong. I have heard nothing from him since that day. We will NEVER come back to this horrible place & truly hope you guys go out of business if this is how you treat your other customers. Hopefully this review saves others from getting screwed by Georgetown Kia! More

Really excited and satisfied with my Hyundai Tucson. If was the best deal and my sales representative Mr. Krish worked on our profile hard to get my credit approved. Nice customer interaction and provid If was the best deal and my sales representative Mr. Krish worked on our profile hard to get my credit approved. Nice customer interaction and provided the car with the best quality and neatness More

Marcus was cheerful and pleasant to deal with. Made the experience light and fun.. Great guy. Made the experience light and fun.. Great guy. More

Unbelievable how rude, arrogant and classless this character Luis is. I will never recommend this dealership as long a tyrant bully like him is employed there. The guy jerked me around regarding an in character Luis is. I will never recommend this dealership as long a tyrant bully like him is employed there. The guy jerked me around regarding an inspection for an issue on the vehicle I just purchased. When I told him I felt he was being slimy for selling me a vehicle and then using fine print and legality to avoid helping me with the cars serious issue. He went into a power trip and asked me to leave and said he would never assist me. He then continued to follow me out of the dealership telling me to get off the property. He also threatened to call the police on me to have me removed. Disgusting behaviour to a customer who just purchased 2 vehicles in a week there. This man Luis is sick and should not be in a supervisory position or left to deal with customers on any level. More

Great selection of new and used cars, the salesmen try their hardest to get you into a vehicle you'll love their hardest to get you into a vehicle you'll love More

Went in for oil & filter change and to get updated service actions from Kia for our 2021 Seltos. Alfredo Gama the service Manager was friendly, polite and professional. Service work was prompt and on service actions from Kia for our 2021 Seltos. Alfredo Gama the service Manager was friendly, polite and professional. Service work was prompt and on time. It's a pleasure dealing with Georgetown Kia, this is our third car from them. Highly recommended. Mark and Maria More

My experience with Ian at Georgetown Kia was exceptional! Ian truly cares for each of his customers and ensures their needs are not only met, but surpassed. He made buying my first car a worry-f exceptional! Ian truly cares for each of his customers and ensures their needs are not only met, but surpassed. He made buying my first car a worry-free experience! I 100% recommend contacting Ian if you're looking to buy a new or used car. Thank you Ian! More

Ian is knowledgable, attentive, pleasant to deal with. He listens to what you want and does his best to help you find the right vehicle at the right price. Once he sells you the vehicle, he takes the ti He listens to what you want and does his best to help you find the right vehicle at the right price. Once he sells you the vehicle, he takes the time to go over all the features and helps you set things up and doesn't rush you through the process. I look forward to dealing with him again in the future. More

Top tier & anxiety free experience with Ian Raine at Georgetown Kia. I was able to connect with Ian where he was kind and open to all questions about the car I purchased and the financing process. He wa Georgetown Kia. I was able to connect with Ian where he was kind and open to all questions about the car I purchased and the financing process. He was knowledgeable and helpful in making me feel like I could approached him with my questions and concerns at every step of the way. Going to Georgetown Kia I was able to confidently finance/buy my car and manage my anxieties of a large financial decision because of partnering with Ian and having one on one conversations about the vehicle. More