Georgetown Honda

Great experience Just bought a Honda CRV from Russ Millar at Georgetown Honda. Positive no pressure,experience from start to finish. Will buy from this dealership ag Just bought a Honda CRV from Russ Millar at Georgetown Honda. Positive no pressure,experience from start to finish. Will buy from this dealership again More

I don't to leave a story here, but I bought a used car, there was a part missing that i was told would be included on pickup. tints were done poorly. after over a month I finally have my missing par car, there was a part missing that i was told would be included on pickup. tints were done poorly. after over a month I finally have my missing part but am paying out of my own pocket to redo the tints. they offered to redo the tints however the constant lack of communication, follow up, condescending attitude has forced me to not want to even speak with them anymore, and I'd rather pay out of pocket than deal with them. Honda relations has also provided me with a bit of compensation as well. More

I am writing this review because my husband and I have never been treated worse, not just from a dealership/service perspective but from an overall customer service perspective. Friday Feb. 17th, the engi never been treated worse, not just from a dealership/service perspective but from an overall customer service perspective. Friday Feb. 17th, the engine light came on on our 2007 Honda Fit, and it was running "funny". My husband took the car to a local Toyota dealer where we had a couple of contacts we know and trust. They did some diaganosis, and by process of elimination, decided that it was likely the engine computer (ECU). After some checking, it was determined it would still be covered under warranty by Honda. My husband called around, was treated poorly by Milton Honda and decided on Georgetown Honda. "It can't be worse than Milton Honda" my husband exclaimed. The Fit was towed to Georgetown Honda and we were reassured that if it was the ECU, it would indeed be covered under warranty. This is now the following Thursday. At the end of the day on Friday, my husband spoke with a Technician who told us the mechanical parts were fine (injectors, coils etc.). On Monday they would look into Electrical. We have been without our car for over a week at this point. On Monday Feb. 27th, my husband receives a call from Joanne, the service advisor, who proceeds to tell my husband that the technician had determined it was the computer and it would cost $1070. My husband asked, "Well, isn't it covered under warranty?". Joanne said "No. It isn't covered because Honda wouldn't cover it." She said our only option was to take it up with Honda Canada Customer Relations. My husband called Honda Canada and spoke with Mark. Mark took all the information, put my husband on hold and called the dealership. When he came back, he told my husband the ECU would not be covered under warranty based on the information provided by the dealership. My husband asks "Well, what information? What are they saying?". Mark tells us that Georgetown Honda says three bolts are broken and that the car has "been messed around with", and that's what blew the computer, therefore, it's not covered under warranty. My husband told them that was not true and we were told to speak to the dealership. Mark informed us that he had been speaking with Dave (Dave Bonofiglio - Service Manager). My husband and spoke with Dave, at which time Dave told us Honda isn't covering it because "it has three broken bolts, parts swapped and 'messed around with'. I'm not going to pay out of pocket for Honda to decline it." Dave accused my husband of tampering with the vehicle. My husband and Dave bantered back and forth for a bit over the swapped parts and my husband said "let me start from the beginning". He explained the situation with the engine light coming on, and he was cut off by Dave who said "Well that is when you should have brought it to Honda." So my husband asked "So is your problem that I took it to Toyota first?" and Dave replied "That's not my problem. That's your problem." After arguing for a bit longer, Dave said "I'm not fixing it under warranty, you can pay to fix it." Tuesday Feb. 28th (day 11 without the Fit) my husband went back to Mark at Honda Canada and Mark said they were waiting to hear further from the Honda Technical Department. The Tech Dept came back and were requesting Georgetown Honda to do further diagnosis. To test the resistance on the injectors, replace any that were bad and swap the ECU for a good ECU to see if it blows or if it fixes the problem. Mark said he should hear back from the dealership once the further diagnosis was complete. After a couple of hours my husband called Georgetown Honda, spoke to Dave and asked what the status was. Dave replied "Nothing has changed. I'm not fixing it under warranty and Honda is not covering it so unless you want to pay me to fix it then it's not getting fixed.". My husband told him that he spoke with Honda Canada and Georgetown Honda was supposed to be doing further diagnosis. Dave said "We haven't heard from them." My husband asked "What happens next? When you hear from them, I'll hear from you?". Dave replied "Yes". Around 5pm that afternoon, we heard from Mark at Honda Canada. Mark said they heard back from Georgetown Honda. They had checked the resistance on the fuel injectors, one was low and that is what caused the computer to blow, therefore not covered under warranty. Mark said he was going to see what he could do because in previous conversations we had mentioned that we were loyal Honda customers who currently own three Hondas (2003 CR-V, 2007 Fit, 2007 CB-R). About a half hour later, Mark called back stating they would provide the computer - just the part - for free, but we would be responsible for everything else (diagnosis, labour, other parts). We told Mark we needed to think about it and that we would let them know what we were going to do. The next morning, Wed. Feb. 29th, my husband called Georgetown Honda to get a detailed listing of all the costs. Dave stated the cost of everything and said it needed "an ignition coil and a computer", so my husband asked "what about the injector?" and Dave stated "there is nothing wrong with the injectors". My husband called Mark back at Honda Canada to express his concern and frustation. How are we supposed to feel confident in this dealership when Honda Canada is telling us the dealership is claiming the fuel injector blew computer, but the service manager himself is telling us directly that there is nothing wrong with the injectors. Mark put us on hold and called the dealership. When he returned, Mark stated "The dealership says they told you that you didn't need to buy an injector because you had a new one sitting in the car"[it was sitting on the passenger because we had purchased one at Toyota's advice}. My husband replied "That's total BS because Dave didn't say that I didn't NEED a new injector. Dave said there was NOTHING WRONG with the injectors and Dave didn't quote a price to replace [install] an injector." At this point, it was now his word against ours. Honda Canada stood by their original offer. My husband and I made the decision not to leave our Fit at Georgetown Honda and give them any more money than we absolutely had to. Thursday Mar. 1st (day 13 without our Fit), my husband went to Georgetown Honda to have our Fit towed from Georgetown Honda to Barrie Honda. Upon arriving at Georgetown Honda, my husband was helped at the counter by Dave himself. Dave prepared the bill and my husband asked him questions regarding the time charged for the diagnostic charge. Dave would was not clearly answering my husband's questions and my husband continued to ask questions for clarification. Dave became frustrated, took the bill from husband, threw it on the back and counter and stated "I think we've talked about this enough. If you don't want to pay the bill your car can stay here. The tow truck is here. Until you pay the bill, you're not taking the car." My husband was stunned. At this point, my husband said "Just give me my bill" and threw our credit card at him. Dave put the bill on the counter and proceeded to process the credit card. My husband grabbed the bill from the counter and continued pressing for answers by asking questions about the bill. During this time, the credit card timed out and Dave became agitated and said "Now the credit card has timed out. We've talked about this enough". My husband said "No. You haven't answered my questions. Why are you being like this?". Dave replied again "We've talked about this enough". Dave proceeded to try and respond but was not being clear in his explanation. Another service advisor joined the conversation, answered my husband's question, to which my husband replied "Ok. I understand now that you've explained it but that is not what he said". My husband told them to process the payment and then he left. The Fit is currently at Barrie Honda being repaired professionally. More