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Garber Automotive Porsche Audi - Service Center

Rochester, NY

4.9
435 Reviews
Call Service Center (585) 334-1600

435 Reviews of Garber Automotive Porsche Audi - Service Center

Sort by
May 02, 2024

Bought my Q5 in (12,000 miles) turned out be a bad gas vapor pump. The replacement part was ordered for a next day delivery. Two days later still no part. I then received a call stating the part was lo More

by Mlaniak1
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know his name
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Helpful
April 27, 2024

Service was great. Everyone was polite. The waiting area is clean and neat. Zac told me one of my tires was on the rim wrong, they fixed it right then. Very helpful. More

by Nursee44judy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zac
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Apr 29, 2024 -

Garber Automotive Porsche Audi responded

We're glad to know you had a great experience with our team at Porsche Audi Rochester! It's wonderful that Zac was able to assist and get your tire issue fixed promptly. Thanks for the positive feedback about our service and clean waiting area!

Helpful
April 27, 2024

Prompt and attentive. Zack was very good and they fixed my wheel with no further problems More

by EDWARD_MESSING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack
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Apr 29, 2024 -

Garber Automotive Porsche Audi responded

Edward, it's awesome to hear Zack and our service center team at Porsche Audi Rochester got your wheel fixed promptly. Thanks for sharing this positive experience!

Helpful
April 21, 2024

The staffs are polite and professional especially the front end. They finished the job on time and did it excellently. More

by cire_zenun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Burke
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Apr 22, 2024 -

Garber Automotive Porsche Audi responded

Cire, we're glad to know our team at Porsche Audi Rochester met your expectations with their professionalism and efficiency. Thanks for the positive feedback!

Helpful
April 10, 2024

The overall experience is good. The technical issue was resolved real quick. The person was nice More

by dtong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Burke
Report | Print
Apr 15, 2024 -

Garber Automotive Porsche Audi responded

We're glad to hear your service visit experience was good and that we could get the technical issue resolved quickly. Thanks for sharing your positive experience!

Helpful
April 02, 2024

Our sales guy, Dan Bresnan, was incredibly professional, kind and respectful. Jabin, the manager was also extremely helpful and professional. Jayden, our technologist, was super knowledgable and a deli More

by JANINEMOONEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan, jabin, jayden all excellent
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Apr 12, 2024 -

Garber Automotive Porsche Audi responded

Janine, it's great to know that Dan, Jabin and Jayden provided you with such a positive experience at Porsche Audi Rochester. We're proud of our team and their dedication to professionalism! Thanks for sharing your feedback.

Helpful
March 21, 2024

Paul always treats me great and makes me feel like my business is important. Thank you! More

by MARK.WHITE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
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Apr 12, 2024 -

Garber Automotive Porsche Audi responded

Mark, we're delighted to hear Paul always treats you great at Porsche Audi Rochester. Your business is important to us and we're very lucky to have customers like you!

Helpful
March 20, 2024

Excellent service. I like their videos of the car inspection. and the loaner car is a huge convenience. More

by david.sackett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary
Report | Print
Apr 12, 2024 -

Garber Automotive Porsche Audi responded

David, we're glad to know you found our service excellent and appreciated the video inspections and loaner car at Porsche Audi Rochester. Thanks for your positive feedback!

Helpful
March 15, 2024

Fantastic experience and service from everyone at Garber. They walked me through the service and inspection before and after and the video sent detailing the work done was brilliant. As always, a pleasure se More

by CJD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Rizzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zachary B
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Apr 10, 2024 -

Garber Automotive Porsche Audi responded

We're delighted to know you had a fantastic experience with us at Porsche Audi Rochester! It's great that our team could provide detailed service and inspection information, as well as a comfortable waiting area. We appreciate your kind words and look forward to seeing you again soon!

Helpful
March 14, 2024

Excellent service in general. .Communication could have been a bit better..No real issues though More

by JBURT5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
Report | Print
Apr 10, 2024 -

Garber Automotive Porsche Audi responded

We're happy to hear your service was excellent at Porsche Audi Rochester. We appreciate your feedback on communication and will take it into consideration as we are always doing our best to improve. Thanks for the review!

Helpful
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