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Garber Automotive Porsche Audi - Service Center

Rochester, NY

4.9
441 Reviews

441 Reviews of Garber Automotive Porsche Audi - Service Center

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May 15, 2024

Kudos to service advisor Chris Dean for managing my warranty repair and for the outstanding communication to keep me informed. More

by john.antonucci1955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Dean
May 11, 2024

They are great and very helpful. The communication is wonderful and I appreciate the honesty as well. More

by RSCHALGE77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
May 11, 2024

Vehicle was ready as promised and all required service was performed. Zach is a very helpful service provider More

by LAXELROD0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach
May 07, 2024

Tim was excellent. The dealer and dealer service was outstanding as well. The Porsche 911 is simply awesome! More

by JOHN@FXMEDIAMARKETING.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Carney
May 07, 2024 -

Garber Automotive Porsche Audi responded

We're delighted to know that you had an excellent experience with Tim and our team at Porsche Audi Rochester. Enjoy your awesome new Porsche 911!

May 07, 2024

Paul is excellent as usual, only missed windshields issue this time. I'm going to call him later. More

by nzhang_99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
May 08, 2024 -

Garber Automotive Porsche Audi responded

It's great to hear you had another excellent experience with Paul at Porsche Audi Rochester. Give him a call and we'll take a look at the windshield issue!

May 03, 2024

I’m very happy with my car purchased from this dealership through very helpful Dennis, the excellent tutorial by Will on the its technical aspects, and on the service rendered on the first yearly maintenance More

by WMCGILL0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis
May 06, 2024 -

Garber Automotive Porsche Audi responded

We're delighted to know you had a positive experience with Dennis and Will at Porsche Audi Rochester. We strive for excellence in service, from purchase through maintenance. Enjoy your car!

May 02, 2024

Bought my Q5 in (12,000 miles) turned out be a bad gas vapor pump. The replacement part was ordered for a next day delivery. Two days later still no part. I then received a call stating the part was lo More

by Mlaniak1
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know his name
May 03, 2024 -

Garber Automotive Porsche Audi responded

We're sorry to read about the inconvenience you experienced with your Q5's repair, especially regarding the delay in receiving a necessary part. We understand how frustrating this can be and we apologize for not having a loaner readily available. If you'd like to discuss this further please don't hesitate to reach out.

April 27, 2024

Service was great. Everyone was polite. The waiting area is clean and neat. Zac told me one of my tires was on the rim wrong, they fixed it right then. Very helpful. More

by Nursee44judy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zac
Apr 29, 2024 -

Garber Automotive Porsche Audi responded

We're glad to know you had a great experience with our team at Porsche Audi Rochester! It's wonderful that Zac was able to assist and get your tire issue fixed promptly. Thanks for the positive feedback about our service and clean waiting area!

April 27, 2024

Prompt and attentive. Zack was very good and they fixed my wheel with no further problems More

by EDWARD_MESSING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack
Apr 29, 2024 -

Garber Automotive Porsche Audi responded

Edward, it's awesome to hear Zack and our service center team at Porsche Audi Rochester got your wheel fixed promptly. Thanks for sharing this positive experience!

April 21, 2024

The staffs are polite and professional especially the front end. They finished the job on time and did it excellently. More

by cire_zenun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Burke
Apr 22, 2024 -

Garber Automotive Porsche Audi responded

Cire, we're glad to know our team at Porsche Audi Rochester met your expectations with their professionalism and efficiency. Thanks for the positive feedback!

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