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Frank Brown Auto and Truck Ranch - Service Center

Lubbock, TX

4.6
2,394 Reviews
Call Service Center (806) 796-7777

2,394 Reviews of Frank Brown Auto and Truck Ranch - Service Center

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May 17, 2024

Phillip was great. No pressure. Deal went very fast and minimum time signing paperwork I am a repeat custard will be back More

by Jim_richardsonjdr
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
May 17, 2024

Paul did a great job of clearly explaining and communicating the process and expected charges. More

by wolfe3rd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not work with sales department
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Helpful
May 17, 2024

Frank Brown Honda is satisfactory as Lubbock’s only Honda dealer. While they do good work, they tend to be expensive and push extra services. They could benefit from aggressive discounts and deals like oth More

by Lubbock Living
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricardo Alegria
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
May 12, 2024

Rob is a very knowledgeable and accommodating salesman. Josh is my favorite mechanic. Both sales and service staff do a great job. More

by richardrroberts39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robby Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

Helpful
May 11, 2024

They did great. Had a very nice gentleman take me home about 10 minutes after I got there and picked me up as soon as my truck was ready. Couldn’t ask for anything b More

by valwolters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronnie
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May 12, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
May 06, 2024

Kept me informed about the parts back ordered. Repaired it as advertised. Good job. Well done More

by Sgmmiller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronnie
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May 08, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
May 02, 2024

Ramom Constancio did an excellent job . He listened to me about what I was looking for and helped me find it. Thank you so much! More

by ccruz8881
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Constancio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 08, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
April 30, 2024

The guy at the front counter cussed at my wife when she arrived to drop off her vehicle. We bought this vehicle brand new about a year ago and it was still under warranty. I was unable to get an estimate f More

by arellano.lacey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ricardo Alegria
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sammy
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Apr 30, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. I have spoken with our GMC Service Manager and our GMC Service Staff. After reviewing your comments and those of our staff, we feel confident that another dealership would best manage your vehicle service in the future. We wish you the very best. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
April 30, 2024

Ronnie was exceptional and always has been. can’t speak for other mechanics in service, but assume all was good More

by Mjcepica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wouldn’t work with employee pricing
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Apr 30, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
April 30, 2024

Ethan was awesome work with, and the dealership provided great service installing our bed cover. We highly recommend Frank Brown Auto! More

by darster31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan McKenzie
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May 01, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
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