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Frank Brown Auto and Truck Ranch - Service Center

Lubbock, TX

4.6
2,389 Reviews
Call Service Center (806) 796-7777

2,389 Reviews of Frank Brown Auto and Truck Ranch - Service Center

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May 02, 2024

Ramom Constancio did an excellent job . He listened to me about what I was looking for and helped me find it. Thank you so much! More

by ccruz8881
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Constancio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
April 30, 2024

The guy at the front counter cussed at my wife when she arrived to drop off her vehicle. We bought this vehicle brand new about a year ago and it was still under warranty. I was unable to get an estimate f More

by arellano.lacey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ricardo Alegria
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sammy
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Apr 30, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. I have spoken with our GMC Service Manager and our GMC Service Staff. After reviewing your comments and those of our staff, we feel confident that another dealership would best manage your vehicle service in the future. We wish you the very best. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
April 30, 2024

Ronnie was exceptional and always has been. can’t speak for other mechanics in service, but assume all was good More

by Mjcepica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wouldn’t work with employee pricing
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Apr 30, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
April 30, 2024

Ethan was awesome work with, and the dealership provided great service installing our bed cover. We highly recommend Frank Brown Auto! More

by darster31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan McKenzie
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May 01, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
April 28, 2024

Everyone was very pleasant, but it took way too long to get my vehicle taken care of. I'm not sure if that was the dealerships fault or not, though. More

by dl.kelley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
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Apr 29, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
April 27, 2024

I have had a good experience working with the staff. They were helpful in fixing the issue I had with the vehicle. More

by rrocha333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Great to work a deal with.
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Apr 29, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

Helpful
April 26, 2024

This time it was fast! And everyone was nice and friendly even though they were packed More

by angymunoz111
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Botello
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Apr 26, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
April 26, 2024

Just had an oil change, tires rotated, and air filter replaced. Very happy with the customer service and turnaround time! More

by myrddincox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean
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Apr 26, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

Helpful
April 26, 2024

Completely satisfied with the service I received. All employees were courteous and polite. Well done. More

by gasman76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronnie Botello
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Apr 29, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
April 25, 2024

Great service. They are professional in the way they treat their customers. Will continue to have my service work done there. More

by grandfatherz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronnie.
Report | Print
Apr 26, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
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