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Fields Cadillac St. Augustine

St. Augustine, FL

Overview
Reviews
Vehicles
4.8
481 Reviews
Call Dealership (904) 823-3000
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375 Prime Outlets Boulevard

St. Augustine, FL

32084

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Showing 481 reviews

May 10, 2024

Very responsive for service needs and arranges pick up and drop off. Easy to get work done. More

by Will
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
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May 13, 2024 -

Fields Cadillac St. Augustine responded

Will - Thank you for choosing Fields Cadillac xx. Augustine, we appreciate your positive feedback!

Helpful
May 02, 2024

Salesperson woody was great; purchase price very fair; financing deceitful; not truthful about lenders; over charged on loan by almost 2%; misrepresented loan origin; stay away from fields Cadillac More

by joejoker
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Woodruff
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May 02, 2024 -

Fields Cadillac St. Augustine responded

Joe, I'm sorry to read about your experience with the financing process. It's important for us that all aspects of a transaction are transparent and fair, so it's concerning to see we've missed the mark here. I'd like an opportunity to address this issue directly and make things right - please reach out at your earliest convenience. Thank you, Bryan Andrews - General Sales Manager - (904) 823-3000

Helpful
April 30, 2024

Very helpful to accommodate their customer’s concerns. Making sure they have addressed each one of them. More

by Eleni Xynides
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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Apr 30, 2024 -

Fields Cadillac St. Augustine responded

Eleni, we appreciate your feedback! Our team at Fields Cadillac xx. Augustine always aims to address all customer concerns and ensure a positive experience. Thanks for sharing!

Helpful
April 27, 2024

Excellent Customer Service-Dealers are professional and well trained. Most of all I really like the time they give each customer until they are satisfied. More

by joyce9470
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Melvin Jackson, James Seery
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Apr 29, 2024 -

Fields Cadillac St. Augustine responded

We're delighted to know you had an excellent experience with our team at Fields Cadillac xx. Augustine! We strive for professionalism and customer satisfaction, so it's great to see that reflected in your visit. Thanks for the review!

Helpful
April 27, 2024

Professional. Polite. Knowledgeable. Willing to make my visit as comfortable as possible.A very comfortable atmosphere. Enjoyable lunch counter. More

by pcole6603
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake
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Apr 29, 2024 -

Fields Cadillac St. Augustine responded

We're glad to know you had a comfortable and enjoyable visit at Fields Cadillac xx. Augustine! Our team always aims for professionalism and knowledgeability, so it's great that we hit the mark with you. Thanks for your review!

Helpful
April 26, 2024

Very pleasant quick on the “That they gave me and within three hours, I have my car back, which I was very happy with and I would recommend them highly to anybody More

by Melinda hall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe amimirati
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Apr 26, 2024 -

Fields Cadillac St. Augustine responded

Melinda, we're delighted to know you had a pleasant and efficient experience at Fields Cadillac xx. Augustine! We appreciate your recommendation and look forward to serving you again in the future.

Helpful
April 24, 2024

Good service and friendly people. Efficient and professional. A nice place to have the car serviced. More

by stephaniebasso1
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake
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Apr 24, 2024 -

Fields Cadillac St. Augustine responded

Stephanie, we're glad to know you had a positive experience with our service team at Fields Cadillac xx. Augustine! We appreciate your kind words and look forward to seeing you next time.

Helpful
April 14, 2024

PJ Sital was very compassionate, always available and overall fantastic to work with. His manager, Bryan was accommodating as well. They both went above and beyond. Overall it was a great experience! More

by polopines
Recommend Dealer
Yes
Employees Worked With
PJ Sital
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Apr 15, 2024 -

Fields Cadillac St. Augustine responded

We're so glad to know that PJ and Bryan went above and beyond for you at Fields Cadillac xx. Augustine! Thanks for sharing your positive experience with us, we appreciate it greatly!

Helpful
April 12, 2024

Everyone was courteous but they didn’t correct the problem. I live some 35 miles away and it is irritating to have to return because the problem was not resolved. Also after leaving dealership I notic More

by LeoSuggs
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
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Apr 12, 2024 -

Fields Cadillac St. Augustine responded

Leo, we're sorry to read about the inconvenience you've experienced, as it's our goal to provide comprehensive service and ensure all issues are completely resolved. There seems to have been a miscommunication here and I'd like to clear up any remaining confusion about your vehicle's software update. Please give me a call when you can. Thank you, Kevin Hand - Service Director - 9048233000

Helpful
April 09, 2024

The dealer that ok care of our issue quickly and efficiently. There was no charge for the work with our warranty. More

by caroldurrant49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Apr 09, 2024 -

Fields Cadillac St. Augustine responded

We're glad to know that our team at Fields Cadillac xx. Augustine was able to resolve your issue efficiently and under warranty! Thanks for sharing this positive review with us.

Helpful
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