Erinwood Ford - Service Centre

Excellent Job Lukas From the bad experience I’ve had with the Service Manager in this dealership only Lukas made us feel that we’re an important customer he was able to From the bad experience I’ve had with the Service Manager in this dealership only Lukas made us feel that we’re an important customer he was able to help my son get a loaner car, for his car has been in the dealership for almost a month now. We really appreciate this Lukas thanks for your help. Carolina Enriquez More

Looking Through the Cracked Glass For the second time, the front passenger door window cracked, starting at the sill running to the top of the door frame. I wanted the window glass rep For the second time, the front passenger door window cracked, starting at the sill running to the top of the door frame. I wanted the window glass replaced under warranty since it seemed to me there was an issue with the door/power window mechanism that was causing the cracking. After the tech had a look, issue was a regulator and Gillian told me that they would need the truck for the night as the new window glass wouldn't arrive until late in the day - she arranged a rental and told me she would call me when it was fixed. Victor (who sold me the F350 Platinum CC 4x4 V8) came over to check on things as well and (I think) put in a good word with the Service Manager. Next morning, Gillian called with bad news - new window was broken, only other ones were in Edmonton, wouldn't get to the dealer until Friday, but truck would be fixed by EOD Friday... not good, needed truck at the latest Thursday to head out on a trip... Gillian explained all the things that couldn't be done (swap window from a truck on the lot, get the folks in Edmonton to send the window glass overnight courier, etc.) and then said to give her some time to work on things. 3 hours later she called to say that the truck was fixed and I could pick it up anytime - WOW! I won't tell you her secret, but I was super impressed. Kudos to her, the techs and whomever else helped to get things buttoned up. More

call center operator should pay more attention I called dealership regarding an airbag recall, the lady on the phone gave me an appointment for two weeks later, when I showed up on appointment time I called dealership regarding an airbag recall, the lady on the phone gave me an appointment for two weeks later, when I showed up on appointment time they said: "She had made a mistake on the recall code, we don't have your part yet!" Wasting my time and nobody being responsible! Moreover, they behaved in a way, like it was my mistake not knowing that this part takes more than two weeks to receive! More

Best dealership and Service Center. I have been dealing with erinwood Ford for the past 3 years and I can honestly say I have nothing to complain about their service guys are always help I have been dealing with erinwood Ford for the past 3 years and I can honestly say I have nothing to complain about their service guys are always helpful and make sure that anyting that needs to be fixed is done quickly. Their salesman are always happy and ready to help you with any questions and are the most outgoing friendly people ever. I would highly recommend erinwood Ford to anyone looking to buy a new or lease a new vehicle. More

Don't trust this dealer! Horrible service Just a heads up for anyone getting their car serviced here be very careful. If your car is under warranty they will do everything in their power to av Just a heads up for anyone getting their car serviced here be very careful. If your car is under warranty they will do everything in their power to avoid fixing your car and taking care of the customer. My car had an issue with engine hesitation under full throttle and instead of choosing to diagnose the issue they chose to blame my ford performance exhaust! took the car to a trusty mechanic and he solved the issue within 10 minutes! the car had 2 foul spark plugs which i paid out of my pocket to fix! They couldn't even compensate me for the lack of service. What a joke of a dealership I pay $130 for an oil change and they can't even inspect the car competently! the seals on the transmission axles are both leaking and my mechanic was able to see this very quickly when removing the plastic cover from underneath I will be taking this issue to another ford dealer since this one is so shady and non-trustworthy. Long story short do not trust this dealership and get a second opinion especially when your car is under warranty. More

Awesome Service! I recently had my 2015 Focus serviced at Erinwood Ford. I purchased this vehicle from another dealership that didn’t meet my expectations. My entir I recently had my 2015 Focus serviced at Erinwood Ford. I purchased this vehicle from another dealership that didn’t meet my expectations. My entire service appointment at Erinwood was outstanding. My service advisor, Joe listened to my concerns and then took the time to explain the solution and provided an estimated time of return. My vehicle was ready as promised with an efficiency that only Erinwood seems to deliver. My husband and I purchased a truck from Matt and Brad in 2016 and we are looking to purchase our 2nd vehicle from Erinwood shortly. The customer service is exceptional regardless of the department you are dealing with. More

Best dealer in town! Trust worthy and honest aside from having plenty Of staff who are customer focused and really knowledgable They fix what needs fixing and get it r Trust worthy and honest aside from having plenty Of staff who are customer focused and really knowledgable They fix what needs fixing and get it right the first time . More

Highly recommend This dealership goes above and beyond. I just bought a car from here and I was running into an issue and wanted to get it checked. I came by and Raj w This dealership goes above and beyond. I just bought a car from here and I was running into an issue and wanted to get it checked. I came by and Raj was willing to help me even though service was closed for the day. More

True Customer Service It is my pleasure to write this recommendation for Victor Chacon, Sales & Leasing Consultant at Erinwood Ford, Mississauga. Victor has shown true cust It is my pleasure to write this recommendation for Victor Chacon, Sales & Leasing Consultant at Erinwood Ford, Mississauga. Victor has shown true customer service and professionalism while helping me in resolving “Panic Alarm” issue of my Ford Edge. That was very nice of him and shows true customer service he has provided to Ford Customers. More

RS recall and bumper replacement I want to thank Erinwood for their great service in regards to my recall and bumper replacement on a Focus RS. Mark Maguire coordinated everything whi I want to thank Erinwood for their great service in regards to my recall and bumper replacement on a Focus RS. Mark Maguire coordinated everything which was very helpful. I also dealt with Joe Engel in service who was very friendly! More