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East Bay BMW

Pleasanton, CA

Overview
Reviews
4.9
355 Reviews
Call Dealership (866) 985-9954

4350 Rosewood Drive

Pleasanton, CA

94588

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Showing 355 reviews

May 17, 2024

I brought in my 2021 X5 earlier this week to get a new set of tires, have some routine maintenance done, and to have an issue looked into…The workmanship was great and our service advisor, Ben Simpson, w More

by ganzberger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Simpson
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Helpful
May 15, 2024

Kier gets the job done with great communication. He keeps you in the loop on the status of your car. More

by Damwutaday
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kier, Amit Prasad
Report | Print
May 16, 2024 -

East Bay BMW responded

We sincerely thank you for the positive review, and look forward to seeing you again soon!

Helpful
May 15, 2024

AMAZING HELP FROM ALL OF THE INDIVIDUALS I CAME INTO CONTACT WITH AT MY APPPOINTMENT.... More

by petelupetti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ezequiel Henriquez
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May 17, 2024 -

East Bay BMW responded

Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Helpful
May 15, 2024

I enjoyed a very positive experience with East Bay BMW. Then Simpson addressed all of my concerns and was very informative. everyone is very professional. More

by ramellerdh1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Simpson
Report | Print
May 17, 2024 -

East Bay BMW responded

If you have any further questions, please don't hesitate to reach out!

Helpful
May 14, 2024

Beyond helpful - Keir Custodio was excellent and the staff were extremely helpful and accommodating. Service was prompt and arrangements for temporary car was excellent. More

by M. Perata
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kier Custodio
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May 16, 2024 -

East Bay BMW responded

Thanks again for taking the time to leave us this information about your recent visit. Take care!

Helpful
May 10, 2024

Good welcoming process, the video inspection was very useful. Friendly, knowledgeable staff. Very good experience. More

by Tobypreston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kier Custodio
Report | Print
May 14, 2024 -

East Bay BMW responded

We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at East Bay BMW!

Helpful
May 09, 2024

East Bay BMW has been very professional and accommodating when servicing my BMW. I bought my car as factory reconditioned. I have been happy with my purchase and fully satisfied with my service experience. More

by lairdmalley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keir, Geoff Murrray, Amit Prasad
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May 11, 2024 -

East Bay BMW responded

We sincerely thank you for the positive review, and look forward to seeing you again soon!

Helpful
May 08, 2024

Excellent service by all! Including providing loaner vehicle, Dan’s servicing of my vehicle & Myriam’s recommending the needed services. After the detail was performed, my More

by deanv
Recommend Dealer
Yes
Employees Worked With
Miriam Flores
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May 10, 2024 -

East Bay BMW responded

We sincerely thank you for the positive review, and look forward to seeing you again soon!

Helpful
May 08, 2024

Great service and quick turnaround. Bruce Wong was a great service advisor who’s responsive and knowledgeable. More

by wyhlo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Wong
Report | Print
May 10, 2024 -

East Bay BMW responded

Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

Helpful
May 08, 2024

Kier was friendly & took prompt care of us when we arrived & when we returned . A good experience ! More

by anne.wulff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kier
Report | Print
May 10, 2024 -

East Bay BMW responded

Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

Helpful
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