My Review Of Dilawri Dodge Chrysler Jeep Ram :
False advertisement: 30 day exchange policy.
I purchased a Jeep Compass 2011 at Dilawry Chrysler, the jeep had only 200 kilometers. I tried to exchange the vehicle, within the first 30 days, for a car with an automatic transmission, but when I tried to exchange the vehicle as per their advertised policy " 30 days exchange policy", no exchange was done.
I have been at their location "13 times" without a satisfactory resolution to the matter.
I paid the deposit on April 01, 2013 and I changed my mind about the vehicle "before signing the contract". I figured to change the vehicle before finalizing the contract and paying the full balance. I was told by Wasfi Haroun, a sales person..."well, we can not exchange a vehicle that you have not purchased yet, so sign here and we will take care of the exchange as soon as possible..." I thought this was a bit awkward but I was assured that was the procedure. I was told "you have to buy the car, so we can exchange the car."
I contacted the dealer manager, Darren Brown, within the first week and I ask again about the exchange, up to this date, they have not exchanged the vehicle,or follow up with me, it has been 45 days (Today is May 22).
At this point, I want my traded car back or a similar vehicle to the one I purchased, automatic, same price range.
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