DCH Wappingers Falls Toyota - Service Center

Waiting time was too long. Everything else good. Advisor great. This 15 word minimum is ridiculous Everything else good. Advisor great. This 15 word minimum is ridiculous More

It was really great, there wasn’t a long wait. There was good transparent service. There was good transparent service. More

Tom Hackett is very easy to work with and listens to his customers. Taking my vehicles (I have two) to Toyota is a very easy process. customers. Taking my vehicles (I have two) to Toyota is a very easy process. More

I have never been unhappy with the service delivered, but the appointment lead time I had become ridiculous. I had to wait 3+ weeks for an oil change and tire rotation. the appointment lead time I had become ridiculous. I had to wait 3+ weeks for an oil change and tire rotation. More

8:00am appointment. Car wasn’t even looked at at 3:30pm when I was dropped off thinking it would be completed. Why make an appointment? Car wasn’t even looked at at 3:30pm when I was dropped off thinking it would be completed. Why make an appointment? More

Agent did not read my notes in the appointment reservation. Agent tried to sell me things I did not need. Agent did not give me a time estimate, or update me with progress while I was waiting. reservation. Agent tried to sell me things I did not need. Agent did not give me a time estimate, or update me with progress while I was waiting. Agent tried to over-charge me for what was done. The simple “express” service took over 2 hours! More

Judy was great and helpful the moment I walked through the door. I had some initial concerns and they were able to take a look and let me know. I was in and out in less than an hour!! the door. I had some initial concerns and they were able to take a look and let me know. I was in and out in less than an hour!! More

I can not say enough great things about DCH Toyota of Wappingers Falls. A first class organization who know how to treat the customer. Michael Newsham our Sales Representative is outstanding. This is the Wappingers Falls. A first class organization who know how to treat the customer. Michael Newsham our Sales Representative is outstanding. This is the 6th car our family has purchased from Michael and DCH. The knowledge Michael has on any vehicle is amazing,and he treats everyone as if they are his only priority. Five stars for Michael and DCH. More

In short, the dealership gave me an estimate of work needed after an inspection and an oil change and tire rotation and told me I need $7000 worth of repairs. I went to aIn short, the dealership gave me needed after an inspection and an oil change and tire rotation and told me I need $7000 worth of repairs. I went to aIn short, the dealership gave me an estimate of work needed after an inspection and an oil change and tire rotation and told me I need $7000 worth of repairs. I went to a local mechanic who told me there was nothing wrong with the truck at all, I am completely flabbergasted that they would be this dishonest and I may seek further action. More