Crown Hyundai - Service Center

Exceptional service ! My experience with Brad was always a pleasure! Everyone on the genesis team were all so helpful.. My experience with Brad was always a pleasure! Everyone on the genesis team were all so helpful.. More

Dear Crown and others named below, My mechanic (who I actually trust) said that spark plugs for that car runs about $100. So once again Crown continues to treat me like crap. That's okay. The ADA and Sha actually trust) said that spark plugs for that car runs about $100. So once again Crown continues to treat me like crap. That's okay. The ADA and Shannon Behnken are VERY interested in your treatment of certain individuals. The way I have been treated by your organization is abhorrent and I don't trust you as far as I could throw you. It's all been documented that I was profiled "is that a Kate Spade purse?" And "oh you have a pool?" Made ME pay for an Uber to get home because I was told "we don't have loaner cars" while my car was left there to be fixed. Even Biggerstaff /management said well we paid for the Uber and I said no not at all I DID. He was obviously embarrassed. You claimed that my car was fixed (after not telling me for over a month it had been sitting on the lot for over 4 weeks (even after I called to check on it weekly) meanwhile I was paying for Uber vehicles to get me to my numerous doctors appointments for my Multiple Sclerosis) and one mile down the road it dies on me. You put my life at risk and now want to charge me $300 for spark plugs? Shame on you. Plus to add insult to injury you put me in a loaner car for 9 days while the new engine was ordered. Lie after lie after lie. You actually think I would pay you $300 for spark plugs?? You picked the wrong person to try and schmooze. This will be documented with the right people who will proceed as they see fit. You put me in a faulty car previously, how do I know this won't happen again? I have no way of knowing. After you have driven the car with your children in the back seat for a week I'll consider picking it up. Going forward I do hope that others will NEVER be treated the way you chose to treat me. Cc: Behnken, ADA, Biggerstaff Sincerely yours, Jennifer Clarke More

Anti theft up dated now when I lock my doors it doesn't work they said I needed a new key/fob so I got a NEW one and still doesn't work, I will never buy another Hyundai again due to their shabby work and work they said I needed a new key/fob so I got a NEW one and still doesn't work, I will never buy another Hyundai again due to their shabby work and the service department won't answer phone or return calls. More

Service and parts at this dealership is the worst in my history of driving. My new car has the radio go out about a year into it, now it's 2 years later and still waiting on back order for a new one. history of driving. My new car has the radio go out about a year into it, now it's 2 years later and still waiting on back order for a new one. My AC went out recently and we took it there to be fixed, and they did, but that fix only lasted 1 day, now my car is back to have it fixed again, and it has been over a full week. They said they fixed the AC, but during the repair they broke a few plastic clips, and they are waiting for that part to ship in. Last update was the wrong part was ordered and waiting again for the clips to ship in. No one but the receptionist answers a phone. Service and general manager have been left messages to have a call back, but NEVER do. Not even the general manager calls back. If I could call someone higher up than the GM I would. Worst car experience ever. More

This is the second time I have worked with this service center in the last two months. The first time I could not get a call back no matter how often I tried. I waited months for a replacement part. I h center in the last two months. The first time I could not get a call back no matter how often I tried. I waited months for a replacement part. I had to drive to the service center each time I wanted to make contact. Finally, just before my vacation was to start, I was desperate and they got the part. I left for vacation. This time, about 6 weeks later, I am just back from vacation and my 2015 Genesis was falling apart throughout the trip: AEB system down, gas tank cover won't close, USB port not charging, Auto Hold not working, exterior mirror not opening/collapsing. Once again I am trying to call Angelique, the only rep who handles Genesis. Again, no call back. No call back. I need to go to another dealer's service center. Lesson: Do not buy Hyundai in the future. More

I want to purchase a part because their service department was way behind. I needed a drivers door Acculater. They quoted me a price for $411. I bought the same part on eBay for $45. That is department was way behind. I needed a drivers door Acculater. They quoted me a price for $411. I bought the same part on eBay for $45. That is highway robbery. They should not try to take it vantage of their customers. But then again, I guess they need that money to build a big fancy car showrooms And the part I bought was OEM More

Terrible service. took more than 5 hours for basic maintenance. Whenever you ask someone, keep telling me nearly done ended up taking whole day. Upper manager have s took more than 5 hours for basic maintenance. Whenever you ask someone, keep telling me nearly done ended up taking whole day. Upper manager have said due to high volume and they are planning to expanding. In other word, you should not get any maintenance there. On the top it all off, you have to wait in a weird box container without any provided service while you are waiting. Horribly unreliable car and even worse dealer. IF YOU WANT TO GET SERVICE, STAY AWAY FROM CROWN HYUNDAI! More

Worse place to get a call back regarding a recall/problem and trying to get it solved. I have left messages for a manager to call back no callback. I sent an email regarding service they send an email saying and trying to get it solved. I have left messages for a manager to call back no callback. I sent an email regarding service they send an email saying they will have someone in sales contact me. No show of care for me, no pride in their product or standing behind their product. I paid to have a car that cannot be driven due to a recall/bulletin of problems and they cannot see the issue until October 4 months away. My car is totally not safe to drive and no mechanics will touch it because of the bulletin. Guess customer care/customer service is not in their vocabulary. I cannot be without transportation this long but cannot get any help. I cannot even get past the scheduling desk to explain my situation. Was told to bring the car in and leave it and they will look at it when they get a chance just to tell me if they will honor the recall/bulletin. Pretty sad I cannot even get to speak to a manager. Pretty sad no one cares. More