Read Reviews Crosstown Auto Centre

Crosstown Auto Centre

Crosstown Auto Centre

15520-123 Ave
Edmonton, Alberta T5V 1K5

Canada


Sales: (800) 209-8194
Service: (888) 420-0310
Parts: (888) 415-4829

Manufacturers: Chrysler, FIAT, Ram, Dodge, Jeep

Write a ReviewWrite a Review

  • Customer Service:

    4.6
  • Quality of Work:

    4.7
  • Friendliness:

    4.7
  • Overall Experience:

    4.6
  • Pricing:

    4.3

24-Month Rating

based on 45 reviews

4.6

4.6 out of 5

45 lifetime reviews

Crosstown Auto Centre

Most Reviewed Employees

View All Employees

Cars For Sale by this Dealer

Need a New Car?

Certified: Crosstown Auto Centre

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Crosstown Auto Centre has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Crosstown Auto Centre

Located in Edmonton, AB, Crosstown Auto Centre is #1 Chrysler Jeep Dodge Ram FIAT retailer in Canada, and a certified Chrysler Five Star retailer committed to providing the highest level of customer satisfaction while offering the finest selection of new and used vehicles in the country.

Crosstown Auto Centre belongs to the AutoCanada family of dealerships. AutoCanada is one of Canada's largest multi-location automobile dealership groups, currently operating 24 franchised dealerships in six provinces and has over 1,100 employees. AutoCanada currently sells Chrysler, Dodge, Jeep, Ram, FIAT, Infiniti, Nissan, Hyundai, Subaru, Mitsubishi, and Volkswagen branded vehicles. In 2011, our dealerships sold approximately 28,000 vehicles and processed approximately 300,000 service and collision repair orders in our 333 service bays during that time.

Friendly Staff and Environment
At Crosstown Auto Centre we guarantee that your experience will be a pleasant one. Our dealership is made up of a very friendly staff that creates a very comfortable environment to make your purchasing process as least stressful as possible. When looking for used car dealers Edmonton offers our dealership is definitely one to consider. We make the process of your vehicle purchase as easy as 1-2-3! We know that looking for the right dealership to purchase your new vehicle can be difficult at times, but once you step into our dealership you can leave all your worries at the door. We offer great rates along with a great staff that will make purchasing a vehicle fun and enjoyable.

Convenient Location
Crosstown Auto Centre is one of the many used car dealers Edmonton has to offer and we are conveniently located at 15520 123 Ave. Drop by our dealership and meet with one of our knowledgeable and professional staff members who will be glad to assist you with any questions you may have. Don't have time to drop by? You can also give us a call at 1-888-980-6906. If you are still looking fo

Our Location

Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 7:00 PM

Saturday: 9:00 AM - 6:00 PM

Sunday: 11:00 AM - 4:00 PM


Service

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 6:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 8:00 AM - 4:00 PM

Sunday: Closed


Parts

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 6:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 8:00 AM - 4:00 PM

Sunday: Closed


Our Amenities

Children's Play Room Shuttle Service
Customer Lounge Area After Hours Drop-Off
Drive-In Service Touchless Car Wash
Free Coffee Free WiFi
Parts Store Mopar Express

Mitchell Bitzer
5/18/2013 7:34:19 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jerry JosephJerry Joseph
  • Customer Service:

    N/A
  • Quality of Work:

    3
  • Friendliness:

    N/A
  • Overall Experience:

    N/A
  • Pricing:

    N/A
  • Overall Score:

    3.0

My Review Of Crosstown Auto Centre :

Ww went to many dealers befor we went to cross town and none of them can compare to the friendlyness and quality of sevice we had at crosstown. Jerry was instantly there looking to help and he did just that with in 2 hours we had a truck the test drive was perfect and the truck was exactly what we wanted. Thanks jerry for everything you have done i totally recomend jerry and the crosstown finace to everyone. :-)

Was this review helpful to you?    Yes | No

Twitter
bunky1961
5/17/2013 12:51:13 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Daniel KrywyDaniel Krywy
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Crosstown Auto Centre :

Dan Krywy went above and beyond the normal duties required of a salesmen. He was friendly and very informative. We highly recommend Dan to anybody who is looking for a salesmen for a vehicle from this dealership.

Was this review helpful to you?    Yes | No

Twitter
Chasenlyle
5/16/2013 11:39:04 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Manny HannaManny Hanna
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Crosstown Auto Centre :

We arrived to look at a new caravan that we saw in a newspaper ad. After being passed by a couple sales people we were getting ready to leave and Manny came from across the lot to see if we needed any help and we are very happy he did. The model we came to look at was brand new but did not have the options that we wanted. Manny was very helpful in helping us find the perfect caravan for our needs. He took into consideration not just the person who was buying it but the whole family. We ended up buying a 2012 with only 1900 kms that was almost fully loaded at a very affordable price. He had us laughing and really enjoying the experience. Never once did we feel pressured or that our questions were not being answered. He was very helpful and honest with a vast knowledge of vehicles sold here and in general. We are very happy with our purchase and will continue to highly recommend not only the dealership but the assistance we were given by Manny in our purchase. We feel if you want the best experience in buying a vehicle its quite simple; head to Crosstown and ask for Manny!

Was this review helpful to you?    Yes | No

Twitter
Pawliws
5/10/2013 1:17:23 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Manny HannaManny Hanna
  • Customer Service:

    5
  • Quality of Work:

    4
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    4.8

My Review Of Crosstown Auto Centre :

Very Impressed with the personality and upbeat attitude we had working with Manny Hanna when purchasing our new truck. Appreciated the hard work and time he took getting us what we wanted for the price we wanted. Overall a wonderful experience and we would recommend Manny to friends and family in search of buying a vehicle. This is also our second purchase with Manny and we are sure not our last.

Was this review helpful to you?    Yes | No

Twitter
Trachyk
5/8/2013 9:51:46 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Bob JanisBob Janis
Jerry JosephJerry Joseph
  • Customer Service:

    5
  • Quality of Work:

    4
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.6

My Review Of Crosstown Auto Centre :

I recently purchased a used vehicle from Crosstown. I had originally been looking for a new vehicle. As I had purchased my two previous vehicles from Crosstown, I started my search there. My initial sales person was Jerry Joseph. Jerry spent a lot of time with me, answering all my questions, explaining the merits of the model I was interested in (2013 Compass), arranging for a test drive, etc. Jerry kept in touch as I continued my search at other dealerships. When I eventually determined that buying a new vehicle was not a financially sound decision in my particular situation, and told Jerry I intended to look for a used vehicle, he immediately accepted my decision and suggested I come in to see him as Crosstown had several used vehicles with low mileage I might be interested. Jerry was with a customer when I dropped in, and rather than have me wait, he introduced me to Bob Janus. To make a long story short, I ended up purchasing a 2011 Ford Escape (Bob Janus closed the sale.). The detail work on the vehicle was quite substandard when I took delivery, and Jerry went above and beyond the call of duty to ensure that the work was redone to my, and his, satisfaction. Both Jerry and Bob were extremely competent and professional throughout my dealings with them, as were all other Crosstown personnel I came in contact with. I would have no hesitation in recommending Jerry and Bob to friends/relatives. Incidentally, I love driving my Escape!

Was this review helpful to you?    Yes | No

Twitter
lkampela
5/6/2013 7:50:00 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jerry JosephJerry Joseph
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Crosstown Auto Centre :

Came in not expecting to purchase a new vehicle, but Jerry knows how to make you feel comfortable with not only him but in the vehicle you are looking into. He asked me all the right questions to make me take home my Compass. I have told numerous people since purchasing how much i enjoyed working with Jerry. One thing i admire is how much he portrays the love for his job. I received a follow up call today by him and i enjoyed how excited he was to know that i am extremely happy with my purchase. I would recomend Crosstown and Jerry to anyone looking to purchase a new vehicle. I am really happy with my experience and would go back for my next purchase when the time comes.

Was this review helpful to you?    Yes | No

Twitter
powerdogg
5/5/2013 11:07:53 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Manny HannaManny Hanna
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Crosstown Auto Centre :

manny was very helpful in getting me the vehicle that i wanted,he went above and beyond to do the small things and saw that things were done to my satifaction

Was this review helpful to you?    Yes | No

Twitter
garret01
5/4/2013 11:42:56 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Al DewanAl Dewan
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Crosstown Auto Centre :

the dealer ship was nice to walk into everyone was friendly. when it came to finding a truck for me they did everything they could and found my truck. the sales person i delt with was friendly and helpful and knew the vehical he was selling. and they did the best out of all the other dealers that i had gone to when it came to trade value

Was this review helpful to you?    Yes | No

Twitter
lewisf
5/1/2013 2:58:30 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Manny HannaManny Hanna
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Crosstown Auto Centre :

I recently purchased a 2013 Jeep Rubicon from Cross Town Motors. This is my 4th purchase from Crosstown in the last 7 years. This dealership should be recognized for its great customer service. The service staff as well as sales staff are top notch! My latest sales person was Manny Hanna. This guy is a real professional and he knows what it takes to create a win win purchase for both the dealership and the customer. Good job! I look forward to my next purchase from Crosstown in the near future.

Sincerely

F. Lewis

Was this review helpful to you?    Yes | No

Twitter
riley104
4/30/2013 12:49:37 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jerry JosephJerry Joseph
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Crosstown Auto Centre :

I was quite surprised with the service I received from Jerry, I've been to many many many other dealerships and being a younger buyer it was quite difficult, hectic and quite discouraging after traveling all over Alberta and even being laughed at by some salesmen and sales managers.
Jerry sticks out from every salesmen I have dealt with. There wasn't much sales pressure and he worked hard to find exactly what I wanted and even brought up many pros and cons of each vehicle. When it came down to test drive the Caliber SRT 4 I had been eyeing up it was a pleasant surprise that he offered to sit in the back seat while I drove and my friend sat co-pilot. The small things like that is what made my buying experience so great! When it came down to negotiating I didn't feel bad for bringing up ideas and suggestions where as I felt quite nervous at other dealerships. One thing that really surprised me is that I received a phone call from Jerry a month after buying the car asking how everything is (Great Job on the follow up!)
Even now with my car in the shop at cross town for warranty work Jerry is keeping me up to date and trying his hardest to get things done quickly and smoothly.

I highly recommend Jerry for anyones salesmen. It is a very fun and enjoyable experiences and other salemen should follow in his footsteps and learn from him, for I have never ever ever gotten service this great from a dealership.

Thanks a bunch Jerry!

Was this review helpful to you?    Yes | No

Twitter

Reviews 11-20 >>