Crosby Volkswagen

The service I received was friendly, informative and efficient. Follow up and follow through is much appreciated from everyone that I dealt with at the dealership. Overall, a great experience. efficient. Follow up and follow through is much appreciated from everyone that I dealt with at the dealership. Overall, a great experience. More

I had a great experience buying my new car. The staff was friendly and helpful. They took the time to answer all my questions. I would certainly buy another car from here in the future. was friendly and helpful. They took the time to answer all my questions. I would certainly buy another car from here in the future. More

Crosby VW was very easy to do business with. I have fairly unique automotive needs and Vinny @ Crosby listened and then recommended a vehicle that met my needs and budget. As a first time German owner fairly unique automotive needs and Vinny @ Crosby listened and then recommended a vehicle that met my needs and budget. As a first time German owner vs Japanese for > 35 years, I am very pleased. i would buy another vehicle from Crosby. More

Took advantage of a special promotion which you gave to us despite not being a prior client. Good trade in value, promptly delivered our vehicle. No pressure tactics, pleasant young staff that took us thro us despite not being a prior client. Good trade in value, promptly delivered our vehicle. No pressure tactics, pleasant young staff that took us through the options and explained the implications of each choice. More

I have given Crosby VW a perfect rating because they gave me the perfect sales experience! they were understanding and friendly from the moment i walked in the door. They also made the whole process of purch me the perfect sales experience! they were understanding and friendly from the moment i walked in the door. They also made the whole process of purchasing my car a breeze. 10/10 More

There was prompt friendly service. I felt no pressure to buy something I was not sure about. The vehicle was explained thoroughly and in terms could understand. Service department also very good buy something I was not sure about. The vehicle was explained thoroughly and in terms could understand. Service department also very good More

We had previously visited the Waterloo dealership and they could not follow through to get us the vehicle we wanted. We felt there was pressure to try to accept a vehicle off the lot. Vinny found us ou they could not follow through to get us the vehicle we wanted. We felt there was pressure to try to accept a vehicle off the lot. Vinny found us our car onthe assembly line and with the dealership worked through securing the car for us. The price point was also lower than the other dealership and they had come down as "far as they possible could go". We did not have to negotiate at all with Vinny, he just started with a lower figure. More

Conrad's knowledge and enthusiasm for Volkswagen was evident throughout my purchase. Without pressure, he was able to highlight a number of features and offered advice to narrow down the options. He was evident throughout my purchase. Without pressure, he was able to highlight a number of features and offered advice to narrow down the options. He was patient, helpful and really wanted to make it a simple experience. I wouldn't hesitate to refer Conrad in the future. More

I had come to the dealership with an open mind; originally Aleksandar Panzalovic had helped me -- except he didn't register my name as "his" customer. I couldn't remember who was helping me as Ale originally Aleksandar Panzalovic had helped me -- except he didn't register my name as "his" customer. I couldn't remember who was helping me as Alek wasn't at Crosby's when I returned for a 2nd road test. Knowing that sales are based on commission, I was really IMPRESSED with the professionalism that both Vinny and Aleksander displayed through-out the sales process. Basically, both put the priority of customer satisfaction ahead of their own gain. Also, what has made this experience enjoyable is the "NO" pressure sales approach; unlike other dealerships, nobody was concerned with the time/distance of the test drive. Nor did any of the sales people insist on going along for the test drive--this being very different from the "other" dealerships. I would recommend Crosby and/or Waterloo VW to others. :) More

I have been extremely pleased with the Audi Service care at Crosby Volkswagen not just for my service visit on Friday March 2nd but from prior visits since purchasing my A5 at Crosby Volkswagen Audi. My at Crosby Volkswagen not just for my service visit on Friday March 2nd but from prior visits since purchasing my A5 at Crosby Volkswagen Audi. My recent visit was due to an unusual noise i had experienced early that week and on calling the dealership to schedule a service appointment, they slotted me in first thing the next morning and took care of the repair (wheel bearing repair) and had my car back in time for the weekend. I also had forgotten i needed a Diamond Kote Inspection by the dealership and even though i forgot to mention prior to the appointment, the service group was able to perform that along with the repair same day. The staff at Crosby has always been courteous and i've been appreciative of the care they take with my vehicle and my busy work schedule needs for booking appointments. I wish i had purchased an Audi vehicle prior to this as the service has been the best i've received from prior dealerships (owned a Ford and Nissan product prior and the Crosby service has topped them both). Keep up the good work!! More