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Crosby Volkswagen

1175 Weber St East, Kitchener, Ontario N2A 1C1
Sales: (866) 403-2834
Parts: (519) 894-9313

Makes: Service Center|Volkswagen
 
Excellent
99% Recommend

Overall Rating 4.9

178 Lifetime Reviews

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Crosby Volkswagen
178 Lifetime Reviews

Hours: Open Now

Crosby Volkswagen Info
Hours
Amenities
About Crosby Volkswagen

About This Dealer | Hours of Operation | Amenities

About Crosby Volkswagen Learn More

Sales/Showroom

Monday 9:00 AM - 8:00 PM

Tuesday 9:00 AM - 8:00 PM

Wednesday 9:00 AM - 8:00 PM

Thursday 9:00 AM - 8:00 PM

Friday 9:00 AM - 6:00 PM

Saturday 9:00 AM - 5:00 PM

Sunday Closed

Service

Monday 7:30 AM - 5:30 PM

Tuesday 7:30 AM - 5:30 PM

Wednesday 7:30 AM - 5:30 PM

Thursday 7:30 AM - 5:30 PM

Friday 7:30 AM - 5:30 PM

Saturday 8:00 AM - 5:00 PM

Sunday Closed

Parts

Monday 7:30 AM - 5:30 PM

Tuesday 7:30 AM - 5:30 PM

Wednesday 7:30 AM - 5:30 PM

Thursday 7:30 AM - 5:30 PM

Friday 7:30 AM - 5:30 PM

Saturday 8:00 AM - 5:00 PM

Sunday Closed

  • After Hours Drop-Off
  • Customer Lounge Area
  • Free Coffee
  • Free Drinks
  • Free Loaner Cars
  • Free WiFi
  • Instant Financing
  • Authorized Parts Store
  • Shuttle Service
  • Television
178 Dealership Reviews
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Reason For Visit
Sales (New)

"Customer for life"

The Crosby Team, and specifically Andrew did a tremendous job for me. He made my purchase seamless, stress and pressure free, They even stepped up and found me the exact car I wanted and had it shipped in for me from across the country. Brilliant work. They've earned a customer for life here.

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Reason For Visit
Sales (New)

"2015 3 door Golf GTi"

Wow, Fast. Mind blowing. Easy on the eye. Responsive. My view on the Crosby Team and a brilliant service from Jer and Lisa. The 2015 3 door Golf GTi is not bad either ;)

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Reason For Visit
Sales (New)

"Great experience, as usual"

I have been dealing with Crosby for a number of years and it is always been a good experience. This was the first time I worked with Erik Lowrick though. He was professional and helped explore a few options, before I made the final selection. After that he was always available to answer questions and to make sure the process was as smooth as possible. Hopefully it will be a few years until I need to buy another car, but if Erik is around, I will definitely be contacting him again.

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Reason For Visit
Sales (New)

"Great Car Shopping Experience"

Erik was helpful, knowledgable and respectful. He knew the product and helped us explore options effectively. We compared various products over the course of a couple months and ultimately returned to Crosby to make our final decision. Erik was straightforward and honest in his response to our questions. We're very happy with the decision.

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Reason For Visit
Sales (New)

"Went beyond what was required"

This was my first time shopping at Crosby VW as I moved into town not too long ago. I was pretty certain I knew exactly the car I wanted but was unsure of a couple options that aren't available in Canada yet, or ever. Erik was helpful enough to speak with VWoA and find out as much as he could if the option I wanted from Europe would be arriving in Canada any time soon. This was far more then I could have asked from any sales associate and shows his dedication to making his customers happy if they do choose to purchase. I did end up getting a new '15 GTI and have been happy ever since, will definitely be contacting Erik when it's time to purchase another car, and would recommend him to anybody.

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Reason For Visit
Sales (New)

"Very Professional"

Erik was very professional and let me take my time choosing the right car and applicable trim package. He never pushed and understood exactly what was necessary to make the final sale. Thanks for the help.

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Reason For Visit
Sales (New)

"Crosby Volkswagen Kitchener"

As this was my first time buying a brand new car it was nice to have an experienced and professional sales consultant! Thank you Erik

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Reason For Visit
Sales (New)

"Great Service!"

After having trouble locating a different make of car with two other dealerships in town with no luck with ended up at Crosby VW looking at the Jetta. We had the good fortune to have Andrew as a sales person. He was friendly and helpful and made the process seem painful. He went out of his way to make us happy. It was a great experience.

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Reason For Visit
Sales (New)

"Great sales team."

I am very happy with the service I received from Andrew, from whom I bought a Jetta a few days ago. Friendly and thoughtful, even when I had trouble with the iPod connectivity feature (which shouldn't have been complicated in the first place, but their proprietary outlet defies the good sense of a simple USB input, thereby making this an exception to Volkswagen's overwhelming practicality and user-friendliness), he was very patient. I also appreciated the relaxed atmosphere at the dealership.

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Reason For Visit
Sales (Used)

"Very happy with overall experience"

Very happy with overall experience at Crosby Volkswagen. Andrew Somerton was attentive and very helpful through the entire process. Enjoyable and smooth experience from start to finish!

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Employees dealt with

Andrew Somerton
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