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Countryside Nissan

Countryside, IL

Overview
Employees
Reviews
Vehicles
4.7
1,547 Reviews
Countryside Nissan located in Countryside, Illinois is proud to be one of the premier dealerships in the area. We are proud to be a nine time winner of Nissan's Owner First Award of Excellence for Customer Service. That's every year since the award's creation! From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Continental Nissan a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Nissan, you've come to the right place.
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5750 South La Grange Road

Countryside, IL

60525

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Showing 1,547 reviews

May 01, 2024

Service department was a breeze to work with. I was in and out in less than 15 minutes and they provided rental vehicle during my service. Highly recommend. More

by BETH.M.SPADA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cinthya Bautista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Walega
5.0
This rating includes all reviews, with more weight given to recent reviews.
BJ Diloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
April 30, 2024

The salesperson, Jamie was friendly and very knowledgeable. The manager Tom was helpful and helped to close the deal. Everyone was courteous. Very good experience! More

by PK_TEACH
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jaime Avelar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom
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Apr 30, 2024 -

Countryside Nissan responded

PK_TEACH, We are so pleased to know you had a very good experience! We love your 5 STAR rating and kind comments for the team!

Helpful
April 30, 2024

To expensive the charges for the kind of service 6 hundred dollars for replace a black tape on some wires More

by GUATEFIRST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown nsme
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Apr 30, 2024 -

Countryside Nissan responded

GUATEFIRST, we're sorry that you're unhappy with our efforts. We clearly had no control over the critter that chewed through your vehicle's main engine wire harness. Our Master tech inspected and found the damage. The typical process is to replaced the harness rather than repair it, we would have used part # 24011-6RF2D = $1,221.69 + TAX. Labor for this repair would have been 19.1 hrs = $3,858.20 + fees. We offered an alternate solution and we were able to save the harness and do a wire repair. This option is time consuming but did save a lot of money. We thought that was the best step to take and we offered the estimate. Our advisor explained the option and you authorized us to repair it rather than replace it. We completed the repairs, and it corrected all the customers' issues. The total on the customer's repair came to $655.95. The customer asked to use the 10% off coupon which we did apply, which saved you $60.00. Knowing ahead of time how much the repair would have been if you were unhappy, why not take your issue elsewhere for the work. We wish you would reconsider your rating as the work was far more than replace black tape on some wires.

Helpful
April 30, 2024

Service desk and follow up was outstanding Only change would to have more loaner cars on hand More

by KEVIN.MCCARTHY348
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evalde? Serv desk
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May 01, 2024 -

Countryside Nissan responded

Thank you, KEVIN.MCCARTHY348! We appreciate the feedback, its helpful!

Helpful
April 28, 2024

I love that I got a video of the disappointed. I didn’t get a video of the transmission service. No difference in oil testing or what it looked like. More

by Eagleski63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cinthya Bautista
5.0
This rating includes all reviews, with more weight given to recent reviews.
BJ Diloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 29, 2024 -

Countryside Nissan responded

Thank you for the feedback, Eagleski63. More video content does sound like a great idea!

Helpful
April 28, 2024

Michael helped us tremendously! He is very knowledgeable and easy to work with and this dealership is very family friendly. They offered us drinks while waiting. More

by JAYNIE008
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Garcia
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Apr 29, 2024 -

Countryside Nissan responded

Thank you, JAYNIE008! Your kind comments about Michael are wonderful and we appreciate you taking the time to share!

Helpful
April 28, 2024

Manager was friendly and checked me in quickly. As always, love the video documentation of the vehicle and showing what needed to be done. More

by IPMARK2000
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cinthya Bautista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Walega
5.0
This rating includes all reviews, with more weight given to recent reviews.
BJ Diloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 29, 2024 -

Countryside Nissan responded

People love the video and we are happy to know you do as well! Thank you, IPMARK2000, WE HOPE TO SEE YOU AGAIN!

Helpful
April 28, 2024

John is an honest, considerate family man and goes to great lengths to figure out what you want. He gives you many options of purchasing a certain year, what features you want, all intended to get to th More

by BLUEEYES
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tim Duda
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Benedetto
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

Countryside Nissan responded

WOW! We LOVE, love, love your recommendation and truly appreciate your comments about John and our process at Countryside Nissan. Thank you, BLUEEYES!

Helpful
April 28, 2024

Chuck is a wonderful salesman to work with - very thorough, considerate and knowledgeable. He worked with me to find just the right car to fit my needs. More

by KMATTUCCI
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chuck Ippolito
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

Countryside Nissan responded

Chuck is a good guy and we're excited to know you had a great experience with him. Thank you, KMATTUCCI, for taking the time to share!

Helpful
April 27, 2024

Our person assigned was informative and communicated the problems and solutions. Our vehicle was turned over very next day. More

by HDIAZ5620S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Walega
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 27, 2024 -

Countryside Nissan responded

Thank you for the wonderful 5 STAR rating and review, HDIAZ5620S!

Helpful
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