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Countryside Nissan - Service Center

Countryside, IL

4.5
259 Reviews
Call Service Center (708) 352-9200

259 Reviews of Countryside Nissan - Service Center

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May 01, 2024

Service department was a breeze to work with. I was in and out in less than 15 minutes and they provided rental vehicle during my service. Highly recommend. More

by BETH.M.SPADA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cinthya Bautista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Walega
5.0
This rating includes all reviews, with more weight given to recent reviews.
BJ Diloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
April 30, 2024

To expensive the charges for the kind of service 6 hundred dollars for replace a black tape on some wires More

by GUATEFIRST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown nsme
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Apr 30, 2024 -

Countryside Nissan responded

GUATEFIRST, we're sorry that you're unhappy with our efforts. We clearly had no control over the critter that chewed through your vehicle's main engine wire harness. Our Master tech inspected and found the damage. The typical process is to replaced the harness rather than repair it, we would have used part # 24011-6RF2D = $1,221.69 + TAX. Labor for this repair would have been 19.1 hrs = $3,858.20 + fees. We offered an alternate solution and we were able to save the harness and do a wire repair. This option is time consuming but did save a lot of money. We thought that was the best step to take and we offered the estimate. Our advisor explained the option and you authorized us to repair it rather than replace it. We completed the repairs, and it corrected all the customers' issues. The total on the customer's repair came to $655.95. The customer asked to use the 10% off coupon which we did apply, which saved you $60.00. Knowing ahead of time how much the repair would have been if you were unhappy, why not take your issue elsewhere for the work. We wish you would reconsider your rating as the work was far more than replace black tape on some wires.

Helpful
April 30, 2024

Service desk and follow up was outstanding Only change would to have more loaner cars on hand More

by KEVIN.MCCARTHY348
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evalde? Serv desk
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May 01, 2024 -

Countryside Nissan responded

Thank you, KEVIN.MCCARTHY348! We appreciate the feedback, its helpful!

Helpful
April 28, 2024

I love that I got a video of the disappointed. I didn’t get a video of the transmission service. No difference in oil testing or what it looked like. More

by Eagleski63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cinthya Bautista
5.0
This rating includes all reviews, with more weight given to recent reviews.
BJ Diloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

Countryside Nissan responded

Thank you for the feedback, Eagleski63. More video content does sound like a great idea!

Helpful
April 28, 2024

Manager was friendly and checked me in quickly. As always, love the video documentation of the vehicle and showing what needed to be done. More

by IPMARK2000
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cinthya Bautista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Walega
5.0
This rating includes all reviews, with more weight given to recent reviews.
BJ Diloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 29, 2024 -

Countryside Nissan responded

People love the video and we are happy to know you do as well! Thank you, IPMARK2000, WE HOPE TO SEE YOU AGAIN!

Helpful
April 27, 2024

Our person assigned was informative and communicated the problems and solutions. Our vehicle was turned over very next day. More

by HDIAZ5620S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Walega
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 27, 2024 -

Countryside Nissan responded

Thank you for the wonderful 5 STAR rating and review, HDIAZ5620S!

Helpful
April 27, 2024

I was greeted and taken care of at the service counter quickly. I was told my wait time and he was correct. More

by jccolon2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BJ Diloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Garland Hicks 16561
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Apr 27, 2024 -

Countryside Nissan responded

Thank you, jccolon2. We're excited to learn that you are satisified with your visit. We'll keep working to earn all 5 STARs!

Helpful
April 27, 2024

Very helpful. Not pushy. Have used them many times. Would highly recommend using this dealership. More

by KRUSSETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Duda
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Benedetto
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 28, 2024 -

Countryside Nissan responded

Your recommendation is appreciated, KRUSSETT! Thank you.

Helpful
April 27, 2024

Great preview of the work and completion of the work. Mechanic communicated well and fixed our problem. I plan to come back if I need to fix anything else. Thank you. More

by AMERGHAZAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Uvaldo
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Apr 28, 2024 -

Countryside Nissan responded

Thank you, AMERGHAZAL, for taking the time to share about your recent service visit with Countryside Nissan! Its never fun to need repairs but we are here if you need us!

Helpful
April 26, 2024

Always a pleasant experience waiting for my car. The amenities are great and the space is nice More

by jradney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BJ Diloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 26, 2024 -

Countryside Nissan responded

Thank you, jradney! We appreciate your business and your 5 STAR rating!

Helpful
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