Country Hills Nissan

Dishonest and Manipulative Professionals—Extreme Red Flags! We went into this dealership on January 17 to test drive a Nissan Rogue. From the start, the experience was great. The receptionist, Nitesh Flags! We went into this dealership on January 17 to test drive a Nissan Rogue. From the start, the experience was great. The receptionist, Nitesh, and Abdul were polite, professional, and welcoming. Nitesh and Alpesh explained the vehicle, leasing, and financing options thoroughly. We spent close to three hours at the dealership reviewing details and paperwork. The first half of the experience was smooth, transparent, and reassuring—no complaints at all. This was my first experience with Nissan, and I had heard excellent reviews about the Rogue. Based on what we were told, we felt confident moving forward. We paid $2,000, co-signed the papers, and left with the understanding that the deal was finalized and moving forward. That confidence was completely misplaced. Without verifying our income, the dealership ran credit checks on both me and my brother on January 20, even though we both have excellent credit and stable income. After taking our money and signatures, the dealership went completely silent for 10 days. My email to the member of finance team went unanswered, and on the afternoon of January 28, I had to call the dealership four separate times just to get a response. Wouldn’t you think a dealership would call their clients if the lease was rejected? Instead, it felt like they were withholding our money while sitting on their answer. When we finally did get a response, we were told that Nissan Finance had “rejected” our lease. The explanations given were beyond ridiculous. I had to remind them that I am not new to Canada, so don’t try to use a bait strategy of instilling fear or confusion to push us into financing. Immediately after, they tried to pressure us into financing instead, claiming our credit was “poor”—which is false. If our credit were truly poor, why would Nissan Finance approve a car on finance? To make matters worse, they did not provide any real explanation, and their careless credit checks caused both of us to lose 10 points each. This is manipulation, misleading, and completely unprofessional. I am not upset that the lease was rejected. I am furious about the dishonesty, wasted time, and blatant attempt to pressure us into financing under false pretenses. The entire process felt like a scheme to take advantage of trusting customers, and it was extremely stressful, confusing, and disturbing. This has been my worst experience in Canada with buying a car. How does a dealership: Run credit checks without proper documentation or verifying income Go completely silent for 8 days despite repeated follow-ups Fail to call clients about lease rejection, withholding answers and money Provide ridiculous explanations and use fear tactics to push financing Claim credit issues that don’t exist and harm credit scores And conveniently try to push the deal from leasing to financing to suit their agenda? Buying a car should be transparent, professional, and trustworthy. Instead, this experience was stressful, manipulative, and deeply disappointing. While some staff initially did their job well, the lack of honesty, accountability, and integrity from others completely overshadows that. More

It was my first visit here and I couldn't be happier. My Service experience was great, communication was good and my car got fixed. My Service experience was great, communication was good and my car got fixed. More

My Service experiences have always been good. Everything was done in a professional and timely manner. The staff are alway communicative and very kind. Everything was done in a professional and timely manner. The staff are alway communicative and very kind. More

I will never ever visit this dealer. They are not honest and not transparent and they threw a bunch of options as mandatory items and jackup the price significantly. When I pushback hard They are not honest and not transparent and they threw a bunch of options as mandatory items and jackup the price significantly. When I pushback hard then they agreed to remove them but they do not honour their online published price (cash price plus GST). The actual price which they gave much much higher than the published price.It is against law to charge more than All in published price.I DO NOT RECOMMEND THIS DEALERSHIP More

They are not paying my deposit amount back because I said I couldn’t afford the car I couldn’t afford the car More