Country Hills Hyundai

Son brought in his 2011 Hyundai Elantra after it started to make the ticking noise(Piston Slap) Car only has 117000 kms and all maintenance records since the day It was bought. I was told that there was not to make the ticking noise(Piston Slap) Car only has 117000 kms and all maintenance records since the day It was bought. I was told that there was nothing that they could do as the car was past warranty. I have read numerous threads and it all depends on which dealership is willing to help you out. This is a well documented problems with this engines 1.8 and there have been numerous class-action lawsuits do to the issue. I was told that they would fix the issue at our cost $6500 dollars. I met with Kay Rehal who was good to deal with. At one point he called in the service consultant': Siobhan HENNESSEY who had been dealing with this issue. He introduced me to her. She did not even acknowledge me or look at me. After she left I told Kay that she was ignorant-didn't even look at me. I was told that she is busy and can be abrasive at times. I couldn't believe this. Then I looked at this site and see that she really doesn't care about customer service as her name appears numerous times with negative comments attached. I had a 2013 Elantra in the past with 150000 kms that began the piston slap issue. After being turned away from Crowfoot Hyundai, I attended Country Hills Hyundai who I felt took the time to look into the issue and the car was repaired. When I referenced this repair, I found it peculiar that they could not find any record of any work being done. I had to contact Hyundai Canada and they gave me a claim number which helped Kay find the repair that was completed. I am not going to accept this. The reason I went back to this dealership is that they treated me well years ago. There are several lawyers who are looking to take on this issue as it is a KNOWN issue with these motors. All you have to do is google Hyundai lawsuit Canada. All I want is the car repaired and to be treated properly. More

Terrible! We went to test drive a vehicle that didn’t even exist! SO BAD We went to test drive a vehicle that didn’t even exist! SO BAD More

Bought a genesis and was told that the missing fob would be replaced under warranty. I have contacted the sales man Ishan and he promised he would call me back. I have called and left a voicemail so far no be replaced under warranty. I have contacted the sales man Ishan and he promised he would call me back. I have called and left a voicemail so far no reply. Seems like once they sell you a vehicle that’s it. More

My Kona Trend that I bought from this dealership is having major oil dilution issues. It has been towed to the shop 5 times in the first 17K kilometers. They don't even have the basic parts in stock. having major oil dilution issues. It has been towed to the shop 5 times in the first 17K kilometers. They don't even have the basic parts in stock. I lost a month of driving waiting for them to get parts. Stay away from "fast" Eddy and his short term financing deals. He "misplaced" a $24K downpayment check for about a month and a half. Terrible communication. Never believe them when they say they will call you back. More

Shut out to Nursang Sherpa, he is vey skill in customer service. Double thumps up. I hope all in the service team works like you.. service. Double thumps up. I hope all in the service team works like you.. More

I am writing this review as I have not received any response from the finance staff, and I believe it’s important to share my experience with fellow customers. I hope that other staff member can addres response from the finance staff, and I believe it’s important to share my experience with fellow customers. I hope that other staff member can address my concerns. I recently completed the lease buyout process at Crawfoot Hyundai, despite initially entering into a lease contract at Country Hills Hyundai. The finance team here requested a payment of $995 for the lease closing, whereas I had previously paid $325 at Crowftto Hyundai for an identical service. Could you kindly explain why this dealership charge more for the same service? Is this a standard fee all customers, is it specific to my case? My dissatisfaction dates back to when I initially leased the vehicle three years ago. I discovered that the car had already covered over 540km, and this information was not disclosed to me. While I acknowledge my oversight in not carefully checking the odometer, I was disappointed by the lack of transparency from your end. Trust is crucial, especially when making significant purchases like a vehicle. Joanna, currently working at Genesis Country Hills Hyundai, initially served as my salesperson and displayed kindness. However, she did not respond to my calls when I needed her. Eddie, the director of finance, responded to the email in a manner that lacked politeness and greetings. It surprises me that someone in the service industry would exhibit such rudeness. More

A Great experience from start to finish. On Saturday evening on the 2023 Labour day weekend I sent an inquiry about a Palisade listed on their website. I was surprised when only minutes lat On Saturday evening on the 2023 Labour day weekend I sent an inquiry about a Palisade listed on their website. I was surprised when only minutes later I received a response from Kim. After several text messages we then spoke on the phone. Kim was very diligent in responding to our questions and sending pictures. The vehicle we asked about had just been sold but was still listed on the website . Kim very quickly located another Palisade with the same trim and interior colour but with a different exterior colour which we found totally acceptable. As we had to drive from Edmonton to Calgary, our availability to take delivery was somewhat limited. Both Edward & Joseph from financing worked diligently to accommodate our schedule. Upon arrival at the dealership, Kim promptly greeted us and took an active interest the entire time.. The walk-through with Sara was well presented. A big thanks to Kim, Sara, Edward, Joseph who all touched our process at some point or another. Also thanks to Denny, sale manager, who took time to introduce himself and check in as to how well our experience went. More

Great dealership to work with, always a pleasure. Managers are awesome and we got the best deal from them Managers are awesome and we got the best deal from them More