Conicelli Nissan - Service Center

I took my car in for a recall, oil change and tire rotation. I have a 2023 Nissan rogue. I went out to get something to eat because I know they’re oil changes take forever and was told when I got back rotation. I have a 2023 Nissan rogue. I went out to get something to eat because I know they’re oil changes take forever and was told when I got back they couldn’t change the oil because the drain plug was over torqued and stripped. I had my last two oil changes done at Pep Boys because you’re in and out within an hour. I told him I’ll take the car back to Pep Boys for an oil change.Went to Pep Boys. They changed the oil with the same drain plug no issues no leaks no problem. How is this possible with certified mechanics? Read the other reviews and beware of this service department. More

I've been coming to Conicelli for nearly 20 years, but the stand out personalized care i received from Alan Saunders while having my vehicle service is the reason I'll continue. Special thanks to Jesse, the stand out personalized care i received from Alan Saunders while having my vehicle service is the reason I'll continue. Special thanks to Jesse, for getting me in there. More

I left my Nissan Rouge Car for Sunroof Leak and a RECALL service. I received call from service department that few more service has to be performed including Spark Plug change and Wheel Alignment, totalin service. I received call from service department that few more service has to be performed including Spark Plug change and Wheel Alignment, totaling $1035 (One thousand thirty five). I called Service Department and asked NOT to change Spark Plug and Wheel Alignment, they changed Spark Plug and they Wheel Alignment which Cost $284 for Spark Plug change and $110 for wheel alignment. So I lost $394 in day , which is huge money for me. I would NOT recommend anyone to have you car service here in 'Conicelli Nissan 1222 Ridge Pike Conshohocken' as I faced this and lost money, you could be another one loosing your money. More

i brought the car in to be serviced because of the engine warning light, i was told the fuel pump would need to be changed, ok i said whatever needs to be done do it, it cost $2000. i'm ok with tha engine warning light, i was told the fuel pump would need to be changed, ok i said whatever needs to be done do it, it cost $2000. i'm ok with that, after i picked up the car, stopped turned the car off, ran an errand, went to start the car back up and it wouldn't start, so working with the assistance of the front desk at conicelli service station we got the car back to the service station, later i was told the cars speedometer need to be replaced, it would cost about $2000. didn't like all of the back and forth but i was ok with it, but then when i picked up the car, "NO AIR CONDITION", when i first brought the car in to be serviced the air conditioner was working just fine, now all i get is hot air, i was told the car was taken out for a test run, no problems were found everything checked out great all of the reading off the indicators were right where they belonged i shouldn't have any problems, i repeat NO AIR CONDITION summer is just starting, i would feel like a fool bringing it back, thanks for nothing. More

Brought my car in on March 30th for an oil change and inspection. My 2020 Murano was damaged when they put the car on the lift. I heard Tatyana Martinez speaking about it while I was waiting to take the inspection. My 2020 Murano was damaged when they put the car on the lift. I heard Tatyana Martinez speaking about it while I was waiting to take the shuttle to work, but no one said anything to me directly. I got a call a few hours later and they told me there was damage to my car and that I would be given a loaner car while my car was fixed. Since that day, not one person has called from Nissan Service. I called every day to try to get an update, left messages for Tatyana Martinez, and was finally told Thursday evening and again Friday evening that my car was still not taken to the body shop. I spoke to the body shop on Monday, April 4th and they finally had my car but had not been able to figure out what they had to do. On Thursday, April 7th, I called again and the car had still not had the damage write-up. Erin and Eileen from the body shop explained that once the damage report was written, then sent for approval, they could actually order the parts and fix my car. My car has been at Conicelli Nissan for over a week. Not one person has called me. It is disgraceful the way I have been treated. I was a loyal customer, but that is no longer true. I am a reasonable person, I understand it was an accident, but the fact that you have not fixed my car is not acceptable. The icing on the cake is that I was charged for the oil change and inspection. More

Service department is un fathomably rude. The are also very slow with your vehicle turn around time. The assistant service manager kait weidamoyer should not have a job there to begin with. If she doesn’t very slow with your vehicle turn around time. The assistant service manager kait weidamoyer should not have a job there to begin with. If she doesn’t like helping customers. 0/10. Do not recommend More

Always outstanding service with numerous cars over decades. Do not need to look at any other alternatives. Go above and beyond. decades. Do not need to look at any other alternatives. Go above and beyond. More

So, so disappointed in service received today. Had an 11:00 AM appointment. Called at 4:30 and was told car wasn’t even looked at yet. This appointment was made last Mon. so I am now 5 days without a c 11:00 AM appointment. Called at 4:30 and was told car wasn’t even looked at yet. This appointment was made last Mon. so I am now 5 days without a car. Spoke to a female who never even tried to offer any apology or explanation. Asked to speak to a manager and was told no one else was available to speak to me. Are you kidding? Always raved about your service department’s excellent customer service. Everyone so pleasant and polite. What happened? I am shocked. Don’t usually write reviews but after that phone conversation, decided that this is the only way I can be heard. If car is not ready tomorrow, hope Nissan will at least provide a loner car. More