Concept Ford

Went in for a standard oil change and transmission fluid change. We were told it would cost around $400. When we came to pick the car up we were slapped with a $680 bill and when asked where the extra charg change. We were told it would cost around $400. When we came to pick the car up we were slapped with a $680 bill and when asked where the extra charge came from we were told the details are in the bill. This is not the first time we were charged more without any explanation or heads up. THIS IS THE LAST TIME WE WILL BE GOING TO CONCEPT FORD GEORGETOWN. Absolutely ridiculous. More

Drove 3.5hrs to buy from this dealership. Best price anywhere. Professional staff. They make customer feel valued. High recommend to anyone buying a new car anywhere. Professional staff. They make customer feel valued. High recommend to anyone buying a new car More

Initial service was good. I had done a lot of research so knew exactly I wanted so there really was no too much that they had to do and it was a cash sale an easy sale for them. I was disappointed when picki knew exactly I wanted so there really was no too much that they had to do and it was a cash sale an easy sale for them. I was disappointed when picking up the truck. I had purchased additionally the drop box for the bin and a hard top cover. When I went to pick up the truck 4 days later these items weee missing. The sales rep didn’t even notice and then it was oh I am sorry and I had to wait for another hour. I found this disappointing as they really didn’t have to work hard for our business More

This was my first service appointment with Ford and it was an excellent experience. Employees were great to deal with, overall great customer service was provided. was an excellent experience. Employees were great to deal with, overall great customer service was provided. More

I have always found the staff at Concept Ford to be friendly and courteous from service check in to the actual service personnel all the way through payment. On occasion the estimates of repair time friendly and courteous from service check in to the actual service personnel all the way through payment. On occasion the estimates of repair time have been very different to the estimates, but I do realize that there are sometimes emergency repairs which must take priority and some delays due to obtaining parts, but in general they are pretty accurate. More

Had my car serviced at Concept on August 20th and the service department was fantastic. They explained absolutely everting that was done to my car and the Covid policy service department was fantastic. They explained absolutely everting that was done to my car and the Covid policy More

Great service performed quickly with quality work and friendly communication. Effort was take to disinfect the vehicle prior to returning it, and I felt safe with the work performed friendly communication. Effort was take to disinfect the vehicle prior to returning it, and I felt safe with the work performed More

Great non pressured experience Great experience from the test drive through to the final deal. Great feature review on delivery. Mike was very knowledgeable and had our best interes Great experience from the test drive through to the final deal. Great feature review on delivery. Mike was very knowledgeable and had our best interests at heart. More

Friendly, No Pressure, Great Experience . Purchasing a new F-150 was a great no pressure experience, Craig was very knowledgeable in regards to the technical details & specifications and makin Purchasing a new F-150 was a great no pressure experience, Craig was very knowledgeable in regards to the technical details & specifications and making sure they would meet our needs. The pricing was the best around. Even though we are not in the area, it was worth the drive. Tom TEAM Construction Solutions Inc. More

Great service. Jim does a great job in helping us with the service schedule and parts. Very impressed with safety protocols in place. Good job the service schedule and parts. Very impressed with safety protocols in place. Good job More