Columbia Acura Inc

Could not have been a more pleasant experience. Made car buying enjoyable. From Brian Lawson to the service writers, to the finance manager, it went smoothly and professional. Made car buying enjoyable. From Brian Lawson to the service writers, to the finance manager, it went smoothly and professional. More

took weeks to schedule after mistake on last appt- replaced part that wasn't bad and didn't replace what was bad. Additionally scratched front of car replacing the wrong part. They are trying to make replaced part that wasn't bad and didn't replace what was bad. Additionally scratched front of car replacing the wrong part. They are trying to make it right but service level not what a luxury car experience should be; it is how I imagine it would go if my 16 year old was running the show. More

Both Craig Bachmann and Jack McFarland (Finance) were terrific to work with. I've bought many cars over the years and have had many frustrating and infuriating experiences of double-talk, trying to inser terrific to work with. I've bought many cars over the years and have had many frustrating and infuriating experiences of double-talk, trying to insert hidden charges, finance contradicting or denying what salesmen said, and so on. None of this was true at Columbia Acura. Both Craig and Jack were perfectly clear in presenting all their information, very patient, put no pressure on me, and kept confirming that I understood what we were talking about and what the documents were saying. The pricing itemization was very plain and easy to understand. It was a pleasure working with them both. I would highly recommend Columbia Acura to anyone. More

Fast service, nice and knowledgeable staff, clean waiting room and restrooms. I highly recommend this dealership! room and restrooms. I highly recommend this dealership! More

Jamie was great to work with and my service was completeld in the time promised. completeld in the time promised. More

The service department is quick and efficient, but labor is very expensive. Easy to wait is very expensive. Easy to wait More

Pleasant and professional staff. I was charged an exorbitant amount to tighten the connection on a new battery that we installed which was disappointing. Over-charging is the pri I was charged an exorbitant amount to tighten the connection on a new battery that we installed which was disappointing. Over-charging is the primary reason that people avoid the dealership for service. I won’t be back for any type of service unless necessary. More

Great service. I would highly recommend Columbia Acura. The work was done in a timely manner. I would highly recommend Columbia Acura. The work was done in a timely manner. More

Everything is good accept some issues not related to main reason which should be mentioned to the customer before he leaves reason which should be mentioned to the customer before he leaves More

Great service. On time and great communication. I would highly recommend Columbia Acura for service. On time and great communication. I would highly recommend Columbia Acura for service. More