Colonial Volkswagen of Westborough - Service Center

It is a good experience when taking the Atlas in for regular maintenance, this due to Dylan and the others on the team that work together so well. Thank you. I love it when things go smoothly. regular maintenance, this due to Dylan and the others on the team that work together so well. Thank you. I love it when things go smoothly. More

We had an AC failure in our Atlas. It was assessed and covered under warranty without any problems. Service team will was very professional and kept us informed on progress and handled It was assessed and covered under warranty without any problems. Service team will was very professional and kept us informed on progress and handled our transportation back home. Service facilities are super accommodating and very clean. Overall, phenomenal service experience. More

Dylan explained everything so well in advance. All the work was done timely as promised. All the work was done timely as promised. More

Always great service. Follows up! Let me know the status of my service without being asked! Follows up! Let me know the status of my service without being asked! More

Customer Service Rep Jon was very assuring. Keith the Mechanic sent me an Audio video explaining the diagnosis and what will be fixed. Keith the Mechanic sent me an Audio video explaining the diagnosis and what will be fixed. More

The service department provided excellent customer service. Very responsive and everything was done promptly. Would highly recommend. service. Very responsive and everything was done promptly. Would highly recommend. More

Shelby was helpful coordinating an appointment with me despite my hectic schedule. Jon was great at explaining the service and giving advice for if a flat tire happens again to help save time (waiting for despite my hectic schedule. Jon was great at explaining the service and giving advice for if a flat tire happens again to help save time (waiting for a response from the tire insurance company took forever). Overall it was a good experience and I’ll return in the future! More

My husband took my car for service and he said "I will take your car anytime it needs to be serviced." I think that sums up VW Westborough! The waiting room is spacious and offers lots of workspace if take your car anytime it needs to be serviced." I think that sums up VW Westborough! The waiting room is spacious and offers lots of workspace if you are trying to get things done while your car is being worked on. The staff are so friendly and helpful. We've never had such consistently thoughtful experiences while getting cars serviced before. More

Unlike other dealerships I have used in the past, which are like going to dentist, a painful experience. Going to Colonial VW is a pleasant experience, I am greeted by a friendly and professional advi are like going to dentist, a painful experience. Going to Colonial VW is a pleasant experience, I am greeted by a friendly and professional advisor who takes the time to listen to my concerns. Than interpret them and review what he has written down for a job ticket. A fair accurate assessment of time needed and estimated expenses was given. Both of which on this visit were actually less than estimated. A little thing I did enjoy the free popcorn offered in the clean waiting area. Did not expect that. I will continue to utilizing Colonial VW for my 3 cars. More

Everyone was courteous and helpful every step of the way. Appreciated the time and explanations given about the service involved as well. Appreciated the time and explanations given about the service involved as well. More