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Claremont Toyota - Service Center

Claremont, CA

4.4
2,498 Reviews
Call Service Center (909) 542-1828

2,498 Reviews of Claremont Toyota - Service Center

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May 13, 2024

It takes too long. I had an appointment for an oil change that took 3+ hours to complete. A simple service like an appointment for an oil change shouldn't have taken so More

by SYLVIA.CORONEL2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stefany Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

Claremont Toyota responded

Sylvia, We agree with you. Basic services should not be taking this long and this is something we will be addressing with our team. We appreciate you bringing this to our attention and we look forward to completing services in a more timely manner at your next visit. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

Helpful
May 13, 2024

Professional dealership with outstanding support. Everything from sales to service is what you want from a dealer. Highly recommended More

by JOEMCABRERA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Vera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
May 13, 2024

Amazing Service Experience, Definitely going back. My service representative Phil Tarin was very helpful and explained everything in detail. More

by MORONIKELLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Tarin
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Helpful
May 13, 2024

The advisor that helped me was awesome. He made everything easy for me. What a great gentleman to work with More

by DOREENOCEGUERA0104
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
May 12, 2024

Good 👍 as long as you don’t send me another survey, thank you very much, good bye More

by HERMAN.JUSTINIANO58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Reeder
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

Claremont Toyota responded

We're glad you had a quality service experience recently and we look forward to providing you with a 5-star experience at your next visit. Hope your Toyota is treating you well. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

Helpful
May 11, 2024

I never received a phone call to let me know that my vehicle was ready. I finally called and was told that the truck was ready. I never have had this problem before and I wasted several hours waiting. More

by RICSUENIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Reeder
3.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Sanchez
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

Claremont Toyota responded

Your time is valuable and it's important you are not left waiting like this. We appreciate you bringing this to our attention and would like to learn more about when your vehicle was here for service, so we can address this properly with our team and make sure we're communicating efficiently with our guests. Please contact us when you have a moment to speak. We look forward to hearing from you. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

Helpful
May 11, 2024

Excellent customer service from the gentleman Bernie Calderon. With out of appointment they done the oil change of my car quickly More

by MELBAF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bernie Calderon
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May 13, 2024 -

Claremont Toyota responded

Hi Melba, thank you for sharing your positive experience with Bernie! We're thrilled to hear that you received excellent customer service during your oil change appointment. Our team is dedicated to providing efficient and friendly service. We appreciate your feedback and hope to see you again soon! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

Helpful
May 11, 2024

F A S T a n d F R I E N D L Y, More

by MILTONTONG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Reeder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

Claremont Toyota responded

Hi Milton, thank you for the great feedback! We're thrilled to hear that you had a fast and friendly experience with us. Your satisfaction is our top priority and we look forward to providing you with excellent service in the future. Thank you for choosing us! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

Helpful
May 11, 2024

Great customer service! !! Service was fast. Been coming here quite some time and even bought a couple of cars from Claremont Toyota. More

by SAMBO.CHIM219
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Medina
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

Claremont Toyota responded

Hi SAMBO.CHIM219, thank you so much for your kind words! We're thrilled to hear that you've had such positive experiences with our customer service and fast service. We truly appreciate your continued support and loyalty as a customer. Thank you for choosing Claremont Toyota! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

Helpful
May 10, 2024

Normal service waiting awhile to get the car back after service. Recommend services a little too pricey More

by LETTYSILVA75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
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May 10, 2024 -

Claremont Toyota responded

Letty, We're disappointed your experience has just been mediocre. Should you like to discuss any issues you've experienced here in our service department, please don't hesitate to let us know. Thank you. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

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