Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Claremont Toyota - Service Center

Claremont, CA

4.4
2,500 Reviews
Call Service Center (909) 542-1828

2,500 Reviews of Claremont Toyota - Service Center

Sort by
May 14, 2024

Service agent Hugo said was definitely not friendly and not helpful. I didn’t feel welcomed and don’t want to return anymore. More

by JOELCAMARA0911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hugo
Report | Print
Helpful
May 14, 2024

Just went for service, took longer than normal. Advisors not too friendly, need to smile. More

by MANIKA2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Reeder
3.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Sanchez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 14, 2024 -

Claremont Toyota responded

We appreciate both your business and your feedback. It's disappointing we fell short and did not provide you with the prompt and quality service that you deserved. We will be addressing this with our team and working to ensure that we better serve all of our guests in the future. Should you like to discuss your recent visit any further, please don't hesitate to reach out. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

Helpful
May 13, 2024

The advisor that helped me was awesome. He made everything easy for me. What a great gentleman to work with More

by DOREENOCEGUERA0104
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 14, 2024 -

Claremont Toyota responded

Hi Doreen, thank you so much for your kind words! We're thrilled to hear that our advisor was able to make your experience easy and enjoyable. We strive to provide top-notch service to all of our customers, and we're so glad to hear that we hit the mark with you! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

Helpful
May 13, 2024

Amazing Service Experience, Definitely going back. My service representative Phil Tarin was very helpful and explained everything in detail. More

by MORONIKELLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Tarin
Report | Print
May 14, 2024 -

Claremont Toyota responded

Hi MORONIKELLEY, thank you so much for sharing your positive experience with us! We're thrilled to hear that Phil provided excellent service and made sure everything was explained clearly for you. We look forward to welcoming you back soon! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

Helpful
May 13, 2024

Professional dealership with outstanding support. Everything from sales to service is what you want from a dealer. Highly recommended More

by JOEMCABRERA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Vera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 14, 2024 -

Claremont Toyota responded

Joe, thank you for your kind words and for recommending us! We strive to provide top-notch service in all areas of our dealership. We appreciate your feedback and look forward to serving you again in the future. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

Helpful
May 13, 2024

It takes too long. I had an appointment for an oil change that took 3+ hours to complete. A simple service like an appointment for an oil change shouldn't have taken so More

by SYLVIA.CORONEL2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stefany Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 13, 2024 -

Claremont Toyota responded

Sylvia, We agree with you. Basic services should not be taking this long and this is something we will be addressing with our team. We appreciate you bringing this to our attention and we look forward to completing services in a more timely manner at your next visit. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

Helpful
May 12, 2024

Good 👍 as long as you don’t send me another survey, thank you very much, good bye More

by HERMAN.JUSTINIANO58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Reeder
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 13, 2024 -

Claremont Toyota responded

We're glad you had a quality service experience recently and we look forward to providing you with a 5-star experience at your next visit. Hope your Toyota is treating you well. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

Helpful
May 11, 2024

I never received a phone call to let me know that my vehicle was ready. I finally called and was told that the truck was ready. I never have had this problem before and I wasted several hours waiting. More

by RICSUENIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Reeder
3.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Sanchez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 13, 2024 -

Claremont Toyota responded

Your time is valuable and it's important you are not left waiting like this. We appreciate you bringing this to our attention and would like to learn more about when your vehicle was here for service, so we can address this properly with our team and make sure we're communicating efficiently with our guests. Please contact us when you have a moment to speak. We look forward to hearing from you. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

Helpful
May 11, 2024

Excellent customer service from the gentleman Bernie Calderon. With out of appointment they done the oil change of my car quickly More

by MELBAF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bernie Calderon
Report | Print
May 13, 2024 -

Claremont Toyota responded

Hi Melba, thank you for sharing your positive experience with Bernie! We're thrilled to hear that you received excellent customer service during your oil change appointment. Our team is dedicated to providing efficient and friendly service. We appreciate your feedback and hope to see you again soon! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

Helpful
May 11, 2024

F A S T a n d F R I E N D L Y, More

by MILTONTONG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Reeder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 13, 2024 -

Claremont Toyota responded

Hi Milton, thank you for the great feedback! We're thrilled to hear that you had a fast and friendly experience with us. Your satisfaction is our top priority and we look forward to providing you with excellent service in the future. Thank you for choosing us! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

Helpful
1
2
...
250