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City Automall Ford - Service Center

Columbia City, IN

4.7
258 Reviews
Call Service Center (260) 244-5111

258 Reviews of City Automall Ford - Service Center

Sort by
May 15, 2024

Always receive great service at City Ford. I have found them to be honest, efficient, and helpful. More

by Zach S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Lonsbury
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Armbruster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Audrey Gradeless
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
May 13, 2024

The staff was very helpful and answered all of my questions. Staff was very polite More

by Ginnis29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Armbruster
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Dau
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2024 -

City Automall Ford responded

Thank you for taking the time to leave us your response to our Staff's outstanding customer service! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. We hope to be of service to you again! Take care!

Helpful
May 10, 2024

Great service most of the time except for last visit,,had to bring truck back to have tires turned around. More

by CHUCKIE196951
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Lonsbury
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Bowes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Audrey Gradeless
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dorene Trammel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 12, 2024 -

City Automall Ford responded

We appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (260) 244-5111 when you have a chance. Thank you, and we look forward to hearing from you.

Helpful 1
May 08, 2024

Lee and Brandon do a great job. They care about making your vehicle exactly how you want it. The installation on my custom jeep uplift was perfect. Thanks More

by BRANAMD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Holliger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2024 -

City Automall Ford responded

We're happy you found our staff to be so supportive during your experience here at City Chevrolet. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Helpful
May 07, 2024

Always great service and mechanics do a great job, Jordan my mechanic who installed my motor did an exceptional job. More

by ROXY2769527
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Lonsbury
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 10, 2024 -

City Automall Ford responded

Thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

Helpful
May 07, 2024

He could have written the problem was the turbo, but he knew that the warranty wouldn’t work when talking about leaky o rings. He set us up for failure. More

by jlizotte53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Harmon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Lonsbury
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Armbruster
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Huntley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Hively
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Bowes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Audrey Gradeless
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 10, 2024 -

City Automall Ford responded

We regret to hear that you are displeased with your recent experience with us. We want the opportunity to turn your experience around. Please reach out to us at (260) 244-5111 at your earliest convenience to discuss how we can turn this experience into a positive one.

Helpful
May 06, 2024

Service was outstanding as usual. I would highly recommend. They service my whole fleet. A plus More

by RON.SLAGAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Harmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Armbruster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 09, 2024 -

City Automall Ford responded

We are very happy to have provided you with such a positive experience! Thanks again for the recommendation, and have an amazing day!

May 09, 2024 -

RON.SLAGAL responded

Service was outstanding as usual. I would highly recommend. They service my whole fleet. A plus

Helpful
May 04, 2024

Service was very thorough and well documented. Service techs were helpful and courteous giving prompt responses to questions and requests. More

by Logan0454
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Lonsbury
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Armbruster
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Dau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 07, 2024 -

City Automall Ford responded

We are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, City Chevrolet

Helpful
May 03, 2024

Everyone involved was professional and presented various items that might need attention in the future. More

by dougbrown352
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audrey Gradeless
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 06, 2024 -

City Automall Ford responded

We appreciate your positive review about your recent experience with us! We sincerely value your business and look forward to your next visit!

Helpful
April 30, 2024

Great service! Minimum wait time, great value, friendly staff, trusted dealer. Will not take our truck anywhere else for service. More

by jrcurtis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Lonsbury
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 03, 2024 -

City Automall Ford responded

Your wonderful feedback and rating mean a lot to us. If you're ever in need of more help, please let us know!

Helpful
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