Carl Black Chevrolet Buick GMC

I would like to share the bad experience I am having with Carl Black Kennesaw. I bought a truck a few months ago and at 20,000 miles the engine light came on and the car started having problems. I had to go Carl Black Kennesaw. I bought a truck a few months ago and at 20,000 miles the engine light came on and the car started having problems. I had to go to the store with a tow truck and then my headache started (09/20/23). They registered my details and told me that it would take up to 7 days to give me a diagnostic, because I hadn't scheduled the service. As if I would guess that my car would turn on the engine light! Until today (09/27/23) I haven't even received a call or an email saying anything about my car. And this is my work car. I went to the store on 09/23/23 and they didn't pay me any attention, they just told me that the car hadn't yet been diagnostic. When you get there to buy a car, you are treated very well. But after the sale is made, the treatment changes completely. I do not recommend it to anyone, and I will certainly never do business with this store again. I've never felt so bad. It's been 7 days and no contact has been made yet. I've always liked Chevrolet, but after this experience, I'm going to switch to another brand! More

Service department is horrible! They told me I needed a new transmission for $8600. I took my vehicle to Aamco and they fixed my problem for $575.00. It was only a dented transmissi They told me I needed a new transmission for $8600. I took my vehicle to Aamco and they fixed my problem for $575.00. It was only a dented transmission oil pan. Carl Black GMC didn’t notice it and tried to get me to pay for a new transmission. Shame on you Andre in the service department. I won’t be back. More

I have purchased from Carl black in the past having a good experience 2017. 5/28/23 was a different deal. I went to view a 2023 Camaro ss I was greeted by a salesperson Brian Mobley. He asked how he cou good experience 2017. 5/28/23 was a different deal. I went to view a 2023 Camaro ss I was greeted by a salesperson Brian Mobley. He asked how he could help I asked him to evaluate my trade. The offer was complete insulting, Brian could not give me any info on financing rates only I would have to apply for financing online to find out! …. What? He called me back and asked what would it take to get me in the car. I mentioned doing better on my trade. He replied he would get back to me. He never did. I texted and emailed multiple times with no response. It’s like they don’t want to seek you a car. Carl black ain’t what it use to be. Sad I would give no stars if I could. More

I will not be buying from Carl Black again. I called around to multiple dealerships to ask if they had a "mandatory" dealer additional cost over MSRP, Carl Black told me no they didn't. On I called around to multiple dealerships to ask if they had a "mandatory" dealer additional cost over MSRP, Carl Black told me no they didn't. On Jan 4 2022 I went into the dealership to place an order for a Chevrolet Suburban Z71 with the 6.2 V8. I had met with theor top salesman, Alex. I again asked if there was a mandatory dealer add over MSRP, was told no once again. We shook hands and placed the order for the vehicle. (After I left, I communicated I wanted a sunroof, we had to order a 2nd because the first didn't have a sunroof, this is relative to a later issue) 2 months later, the vehicle arrives, we go to do all the paperwork and there is the mandatory fee of $3xxx. Alex tells me we will work it off when we trade this Suburban in on the next one with the sunroof (this was at the height of used vehicle prices, they would mark it up and sell at a high price very quickly. The sunroof would still be $1500 or maybe free depending on the trade value at the time). I kept asking about the replacement Suburban, month after month they said any day. Finally was told it was "cancelled" by Chevrolet and we could try to reorder for the next year's model. The vehicle base price had increased $1500 and the used market calmed down, I would end up losing on it in the end. I elected to keep the Suburban, it just got a new engine at 28,400 miles. I should have waited and found a dealer anywhere else to get it at MSRP rather than pay the premium to a dealer 45 mins away from my house. More

Service Dept is absolutely terrible! Bad attitudes, SUPER long wait times, and shoddy work. brought to general manager’s attention… he gave me his business card and said “if I can help, Bad attitudes, SUPER long wait times, and shoddy work. brought to general manager’s attention… he gave me his business card and said “if I can help, call my cell phone”. No thanks! Purchased several vehicles here and always brought them in to this service dept… but NEVER again! More

No one will respond to my internet request. I finally had to call. They won't give me prelim numbers on a new vehicle that I want to trade in and I'm 3 hours away so they want me to bring it I finally had to call. They won't give me prelim numbers on a new vehicle that I want to trade in and I'm 3 hours away so they want me to bring it in and stand around while they low ball me. The woman at the dealership didn't care and wasn't interested in me trying to purchase a new Tahoe. I cannot see the window sticker on the car and she argued with me over a feature that is an OPTION telling me it is standard - uh, no. Terrible. Imagine if I have this much trouble trying to purchase a $66,000 vehicle what it will be like if I ever have an issue with it. So that's a negative for me. More

This has got to be the worst dealing I’ve had with a dealership in a while. They lie about working deals over the phone, when their website clearly states they will deliver to you. I even agreed to the dealership in a while. They lie about working deals over the phone, when their website clearly states they will deliver to you. I even agreed to the price, not asking for a discount or anything. They force you to come all the way there just to mark the vehicle up and tack on miscellaneous things. I’m 3 hours away and don’t want my time wasted. I agreed to go there to pick it up, I just wanted some hypothetical numbers. Not blue sky. Then the blame it on GM saying they force them to do all these things, but say they aren’t going to do them. Clair and Krystal told me that verbatim, which is the internet sales department More

Dishonest, add ridiculous charges on to the bill of sale such as “Carl Black Cares” package for $3000 and “Assurant RA Maint” for another $500. They will NOT REMOVE these charges! So they are making an extr such as “Carl Black Cares” package for $3000 and “Assurant RA Maint” for another $500. They will NOT REMOVE these charges! So they are making an extra $3500 in clear profit on top of the price of the vehicle that you get NOTHING for! Why would anyone pay those ridiculous fees?? Go to any other dealer than Carl Black! More

Recently purchased Brand New 2023 Tahoe on 9/8/2022; Truck was drive able for 1 week before it went into the shop. Please note, our vehicle is still in the shop till this day and don't know when the par Truck was drive able for 1 week before it went into the shop. Please note, our vehicle is still in the shop till this day and don't know when the part will arrive. We were told that is was the sensor and someone else told us that it is the injector pipe that needs to be replaced. We spoken to Louis Spaeth (sales manager) and he advised us to trade the vehicle in. They wouldn't do an even trade and tried to charge us even more for the vehicle. They blotched (sales agent-Jennifer) our paperwork. All we want is for the dealership to do us right and fix the brand new vehicle with no miles and/or buy the vehicle back at no cost to us. More

This is the second time we bought a car from Chevrolet and the second time with this seller, this man did not give me confidence the first time and this second time I wanted to give him the opportunity be and the second time with this seller, this man did not give me confidence the first time and this second time I wanted to give him the opportunity because my husband know him , but he cheated again, he is only here to sell and make money and not to help the client and meet their expectations. Esta es la segunda vez que compramos un auto de Chevrolet y la segunda vez con este vendedor, este hombre no me dio confianza la primera vez y esta segunda vez quise darle la oportunidad porque mi esposo lo conoce, pero me volvió a engañar, solo está aquí para vender y ganar dinero y no para ayudar al cliente y cumplir con sus expectativas. Comunidad hispana no se dejen envolver por este señor. More