Budds' BMW Oakville

Worst service customer and eager to get just customers money, disregarding customer satisfaction. Don't buy and don't get service from here. They are scam money, disregarding customer satisfaction. Don't buy and don't get service from here. They are scam More

I normally don’t leave negative reviews, but my recent experience with Budd’s BMW in Oakville left me with no choice. I brought my vehicle in last week due to an ongoing brake warning. They ran diagnos experience with Budd’s BMW in Oakville left me with no choice. I brought my vehicle in last week due to an ongoing brake warning. They ran diagnostics and concluded the issue was low brake fluid, a problem you’d expect could be identified without the need for a full diagnostic. More concerning, they strongly recommended three differential fluid flushes based purely on mileage. I declined at the time, only to later discover that all three services had already been performed six months ago at the same dealership. This raises serious concerns about either the accuracy of their service recommendations or the integrity of their practices. I reached out to the same service rep who had communicated with me previously (Madelyne R.) to seek clarification. After one initial reply saying they would look into it, I received no response to four follow-up texts over 10 days. If this was a mistake, it should have been acknowledged promptly with clear communication and an apology. If it was intentional, it speaks volumes about the dealership’s business practices. Either way, this experience was unacceptable, and Budd’s BMW has permanently lost my trust and my business. I will also be reaching out to BMW Canada to have this matter investigated further. More

The service is the worst compared to others car dealership. We sent the car in on first day, and waiting for the call to tell when we were able to pick it up since we have only this car, they calle dealership. We sent the car in on first day, and waiting for the call to tell when we were able to pick it up since we have only this car, they called to tell us more time is needed to replace a part, we said go ahead but make sure we are able to car next day early. On second day, they called and left a message asking us to call back, 5 minutes later we called, no one pickup the phone, left a message, no one to reply. We called front desk several times, it was answered by a machine and guided us to somewhere then lost, we called the adviser several times, no answer. They careless for the customer is astonishing. BMW quality is not only of car quality, but also the service quality. It seems this dealership service doesn't understand this basic fact More

Go ahead and buy your car there. ....but don't expect any service. You'd think I'd learn .... but I keep going back and it keeps getting worse. At best they ignore you, usually it ....but don't expect any service. You'd think I'd learn .... but I keep going back and it keeps getting worse. At best they ignore you, usually it's looking at you with total disdain. More

I’m very grateful that I got to meet Lesley livingston she had taken time out of her busy schedule to talk to me about my situation she assured me she was going find a solution and she did after 20 minute she had taken time out of her busy schedule to talk to me about my situation she assured me she was going find a solution and she did after 20 minutes she came back with two solution and said she was going to submit them to bmw after a few days she gave me fantastic results from bmw I’m very grateful for the time and patience Lesley had spent on my dilemma I’ve never had this much attention from any dealership before I’m so thankful that I went to BUDDS BMW and met the team I highly recommend BUDDS BMW to everyone it is truly a amazing dealership And thanks again to Lesley for making my experience joyful More

I purchased my BMW X1 brand new a mere year ago, and it has barely clocked 13,000km. Recently, a disturbing error message regarding a 'Driver Restraint System Malfunction' emerged on my dashboard, promptin has barely clocked 13,000km. Recently, a disturbing error message regarding a 'Driver Restraint System Malfunction' emerged on my dashboard, prompting an urgent visit to Budd's BMW Oakville . Imagine my shock when, after merely a few hours, I was summoned to retrieve my vehicle alongside an inexplicable service bill of $198.00. For a vehicle so new and under warranty, with no history of accidents, this was downright outrageous. The Service Operations Manager, David Bell, had the audacity to blame an alleged obstruction on the back seat for the malfunction, leading to this unfounded diagnostic fee. This isn't just poor service; it's a clear scam. This incident isn't isolated. My initial oil change in January turned into a fiasco when they inexplicably damaged my trunk's closing mechanism and a side hook. Why they were meddling with the trunk during an oil change is beyond comprehension. Reluctantly, I overlooked this incompetence, not wanting to jeopardize the staff's ratings with a negative review. However, this continuous pattern of deplorable service, deceit, and attempts to swindle customers into unnecessary services has compelled me to break my silence. The stark contrast between the service quality I experienced in Markham and the abysmal standards at Budd's BMW Oakville is staggering. It's high time Budd's BMW Oakville is recognized for what it truly is - potentially the worst BMW service center in Canada, if not North America. Their actions not only undermine the service quality but also severely tarnish the prestigious BMW reputation. More

Purchased 2020 bmw x3 in May 2023. The sales rep advised he would provide us with new tires since they were all worn down. We received the car and took it to another BMW location clos The sales rep advised he would provide us with new tires since they were all worn down. We received the car and took it to another BMW location closer to our home for its first service. We found out that are alignment was not done correctly and they only provided front tires not back ones. We called and spoke to management but the manager refused to provide us with the inspection report then provided it days later. When we looked at the tires normal is 6 and 2 is bad. They sold us 3 so basically the bare minimum. You think getting a luxury car and spending over 50k they would provide you with quality. Not to mention they also gave us broken windshield wipers which cost 86 dollars to replace. When we told the BMW location by our house they were shocked and surprised that they would sell us the suv with a bad alignment, basically bald back tires and broken windshield wipers. Trying to address our concerns with the manager. He told us there was nothing he can do and avoided my husband's phone calls. I am so disappointed and really want to try and save people from going to a sketchy dealership like BUDDS. More

Budds BMW is racist. Every time I walk in there, because I'm not white, I have to wait for a brown salesperson to become available even though white salespeople are mill Every time I walk in there, because I'm not white, I have to wait for a brown salesperson to become available even though white salespeople are milling about doing nothing. They do this for service managers also. I stopped going to Budds because of this and have taken hundreds of thousands of dollars of business to other dealers. More

Second Class Treatment I went in for a pre booked appointment at 9:40AM. At 3:30 PM my car had not even been seen. Big suspension issue that could have resulted in a crash. Was told that they had lot appointment at 9:40AM. At 3:30 PM my car had not even been seen. Big suspension issue that could have resulted in a crash. Was told that they had lots of winter tires to do. Shop closes at 5pm, meaning my car would never get fixed that day. I took my vehicle back and will never go there again. I suspect I was pushed to the back because I wasn't a First Class customer to them (bought new X5M Comp, etc and got to the front of the line). My advice drive the car to any small shop, pay less, get treated like a human. More

Dealership sold me a low KM used 440i in August 2022. During sales process, I asked profusely about brakes and tire condition. "Won't need to be changed any time soon". New tired, rotors, and pads only 1 During sales process, I asked profusely about brakes and tire condition. "Won't need to be changed any time soon". New tired, rotors, and pads only 13 months later. Effectively told me I'd signed the contract, so that's that! Thanks Budds! More