Bomnin Chevrolet Manassas - Service Center

Can there be a negative star? Appointment was made 5/21 for 5/28 service at 7:00 am. I was told this was a same day service appointment. Vehicle was dropped off the night befor Appointment was made 5/21 for 5/28 service at 7:00 am. I was told this was a same day service appointment. Vehicle was dropped off the night before so was ready for the appointment. I did not receive ANY calls during the day. At 11:45 I called for an update and was told they would check in and call me back. 1.5 hours later I had not heard back so I called again. Was told the vehicle was in the shop, had been there since mid morning and would call back later in the afternoon with an update. At 5:00 I still had not heard and called for an update. After being on hold for 15 minutes I was told the vehicle was still not done and they would call back with an estimate of how long until it was ready. At 6:00 I went to the shop and was told they couldn’t find any information on the vehicle. After TWENTY minutes it was determined there were parts missing and the service had not been completed. Nothing. 4 scheduled items, nothing done after I had been told it was being worked on since “mid morning”. Things happen I get it but there was NO communication through the day. Even when I called there was never a true update or indication this was not going to be done same day. I’m still curious if I hadn’t called or showed up how long it would have taken for them to call me about my vehicle. Wasted an entire day for nothing to be done. Take away here I was lied to all day and had no communication regarding my vehicle. Will never go back. Also I wish this was a one of occasion, but last week when the vehicle was there the first time it was a similar experience. I had no communication either during that visit. I figured that was a one off bad day and decided to go back but clearly that was my biggest mistake was deciding to go back today. More

Staff is always friendly and outgoing. Going above and beyond to make sure that you’re taken care of. Going above and beyond to make sure that you’re taken care of. More

Good job was done to my car. Good customer service and lastly I recommend that dealer to others . Good customer service and lastly I recommend that dealer to others . More

Great service by professional team who truly care about their customers and ensuing any and all questions or concerns are answered their customers and ensuing any and all questions or concerns are answered More

I like the costumer the service everything good . I’m going back again see you next time thanks I’m going back again see you next time thanks More

Service center had my vehicle for a month. Poor communication/updates on timing of service. Had to initiate center to get updates (at least 3 times). Representative provided update regarding i Poor communication/updates on timing of service. Had to initiate center to get updates (at least 3 times). Representative provided update regarding initial work but stated another problem that did not exist when vehicle was dropped off. No acceptance of responsibility at all; not even partial. No contact from center when work was completed. Rep stated that call was made and also left a message. Absolutely no evidence of call or message (phone call or text). Notification of convenience fee if paying by credit card need to be made at service check-in; not at the cashier desk. Customers can come prepared to pay via other means if this is known upfront. Grossly inconvenient and inconsiderate. More

The employees here are very friendly and professional making sure that both the car and myself were well taken care of. making sure that both the car and myself were well taken care of. More

Bad customer service unprofessional i took my car to check the transmission they did not even test drive the car to check it still the same issue with the car i don’t recommed this Bomnin dealer ship check the transmission they did not even test drive the car to check it still the same issue with the car i don’t recommed this Bomnin dealer ship very bad people working there soon as you step in you can tell bad attitude no one welcomes you More

Gio was great and the mechanics as well. Parts department always on point. Never had a problem with service and parts departments. Used cars different story. Parts department always on point. Never had a problem with service and parts departments. Used cars different story. More