Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center

I took my car in twice and it sounds worse than when I took it in. Techs literally just give you the run around and don’t care about the customers. took it in. Techs literally just give you the run around and don’t care about the customers. More

Very curtious it just took weeks to get my van serviced. I will make sure I know the the time line I will make sure I know the the time line More

the dealer ship has always preformed very well to meet my needs.How ever the care wash is an issue with me my car a dodge challenger 2021 has come out of scuff marks which I had to rub off the sales depart needs.How ever the care wash is an issue with me my car a dodge challenger 2021 has come out of scuff marks which I had to rub off the sales depart is great no problems there. please improve the car wash issue my car was not cheap at time of purchase so naturally I have to complain about it do better with car wash issue More

Very poor communication! No systems in place to alert customers that the person you are trying to contact is off, on vacation, etc. No return communication unless you consist No systems in place to alert customers that the person you are trying to contact is off, on vacation, etc. No return communication unless you consistently bug them. More

Work needed has been done. Only complaint is about the technician person that left some residues of a white substance in different areas where the work was performed. I am assu Only complaint is about the technician person that left some residues of a white substance in different areas where the work was performed. I am assuming is a kind of lubricant that is in the inside cover of of the left mirror, some parts of the door, carpet and driver's seat upholstery. Now, the ball is in your court. After trying to submit without the Star Rating because I said it is in your side. Now let's complete the Stars Rating. This survey is very general and is not easy to explain all about the experience. I am completing this survey just for you have not the opportunity to say I didn't let you know my thoughts, but my experience with this kind of time wasting surveys is that if something will happen. we as customers will not know anything from your side. I did complete another survey with the former Clear Lake Dodge that I don't know if Big Star is a new owners entity or just changed name. Now, I completed the Stars Rating and you ask about if I would recommend this service center, I cannot say Yes or Not as the only possibilities because there are many other things involved in the service, my question, what is the purpose of the recommendation? More

All workers were very kind. I got my car in and out in a jiffy and I was very pleased with not having to wait forever to get service on my car. Cristian helped me and might I sa I got my car in and out in a jiffy and I was very pleased with not having to wait forever to get service on my car. Cristian helped me and might I say, he has been the best workers I’ve dealt with at a dealership. Kudos to him. More

The dealership was recommended by my mother as my dad had purchased his Fiat there. I arrived and a gentleman helped me and showed me the Dodge Challenger in the color that I loved and helped me. purchased his Fiat there. I arrived and a gentleman helped me and showed me the Dodge Challenger in the color that I loved and helped me. More

This is the 1st time service at Big Star. Vincent was very informative and the service was really fast. He kept me updated. I had previously gone to Gulfgate Dodge 3 times where the service w Vincent was very informative and the service was really fast. He kept me updated. I had previously gone to Gulfgate Dodge 3 times where the service was very shoddy. I have owned my vehicle since June. Gulfgate kept my vehicle a total of 4 and a half months during that time. After a month and a half, the engine light would come on again. One time I had my car fo 10 days and then the light came on again. I never got a loaner car. Service manager wouldn't return my call or texts. Vincent even informed me that there were missing bolts from the previous work done. Big Star had my vehicle- diagnosed it, fixed it, including the missing bolts and was ready on Friday but I wasn't able to pick it up til Monday. 2 big thumbs up! I'm still a little apprehensive because I'm scared it might break down again (from previous history), but so far, it's running good. It's nice to finally be able to use my car. More

It’s always fast and great services the employees are very nice and very attentive. very nice and very attentive. More

They promised me the running board for my gladiator, called and didn't returned my call called and didn't returned my call More