Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center

Representative was welcoming and explained exactly what my vehicle needed after being inspected . He also kept me updated of the work that was being done. my vehicle needed after being inspected . He also kept me updated of the work that was being done. More

Well organized and courteous. The communication was a bit distant this time around, but usually the communications are on point. I would like to see more available rentals for cus The communication was a bit distant this time around, but usually the communications are on point. I would like to see more available rentals for customers service that would last a week or longer. More

Friendly and honest staff. Clear communication and great customer service. I highly recommend this service department as a result of my experience. Clear communication and great customer service. I highly recommend this service department as a result of my experience. More

Austin in the service department did a great job keeping me updated throughout the experience. me updated throughout the experience. More

The service center needs training! I have put my 2016 Ram 1500 truck in this shop 5 times for the same issue, which has never been fixed and still is not fixed. It stays in the shop t I have put my 2016 Ram 1500 truck in this shop 5 times for the same issue, which has never been fixed and still is not fixed. It stays in the shop two weeks sometimes three weeks without a loner. So I am just left without a vehicle and the vehicle still has not been fixed yet. My truck only has 38,000 miles on it and now they are telling me it is out of warranty, so when it happens again which it will, I am expected to pay for it that is ludicrous. I have filed a complaint 5 times with ram support hoping this issue will get resolved some kind of way by somebody. My next step is to go to the local media to get a some sort of assistance. Can somebody please help me with this issue I am at my wit's end!!!!!! More

Quick and painless! I was pretty much in and out! I got the service everyone dreams of and I love my new ride! I was pretty much in and out! I got the service everyone dreams of and I love my new ride! More

Ike was very professional and helpful. He explained to me in detail regarding my service requested that visit He explained to me in detail regarding my service requested that visit More

Terrible service. I asked for an oil change. My car was there for a week and my oil wasn't changed. Also, there was zero communication. I think my car would still be t I asked for an oil change. My car was there for a week and my oil wasn't changed. Also, there was zero communication. I think my car would still be there if I hadn't called and insisted on getting it back. More

Had an appointment with Cristian in the service department. He assisted us in getting the service we needed, and kept us informed as to how long the service appointment would take, updating us as department. He assisted us in getting the service we needed, and kept us informed as to how long the service appointment would take, updating us as we waited. Good Job. More

Mehma is excellent at her job and always makes sure I'm satisfied with the service completed. She has helped guide me through many recalls on my Jeep and I look forward to working with her in the future. satisfied with the service completed. She has helped guide me through many recalls on my Jeep and I look forward to working with her in the future. More