Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake

Dealership is very professional and courteous. Dorenna has always been my "go to" person...and will in the future as well. Amber Grantham is the salesperson to see for a new or used car...no pre Dorenna has always been my "go to" person...and will in the future as well. Amber Grantham is the salesperson to see for a new or used car...no pressure, very knowledgeable, and a pleasure to talk to. More

The sales people here would lie and lie and lie to convince you to buy from their dealership. Make sure you get everything in writing and do not trust these so called managers. They’re very deceptive convince you to buy from their dealership. Make sure you get everything in writing and do not trust these so called managers. They’re very deceptive and cunning! They wouldn’t honor any verbal agreement the moment you take the car out of their lot. Worst dealership ever! More

They were honest about the car and it was a good car I love the price love the price More

Very welcoming and professional environment and fast services all the staff member are friendly and treat you like family services all the staff member are friendly and treat you like family More

Never received any feedback on the spare key. As any dealership once the car is sold they don't seem to care about any issues you might have. But they do care about a positive feedback. I will no As any dealership once the car is sold they don't seem to care about any issues you might have. But they do care about a positive feedback. I will not return or recommend this dealership at all. Also told me its against the law not to have GAP insurance, witch is just a lie. Never go back again. More

I took my car in twice and it sounds worse than when I took it in. Techs literally just give you the run around and don’t care about the customers. took it in. Techs literally just give you the run around and don’t care about the customers. More

Very curtious it just took weeks to get my van serviced. I will make sure I know the the time line I will make sure I know the the time line More

the dealer ship has always preformed very well to meet my needs.How ever the care wash is an issue with me my car a dodge challenger 2021 has come out of scuff marks which I had to rub off the sales depart needs.How ever the care wash is an issue with me my car a dodge challenger 2021 has come out of scuff marks which I had to rub off the sales depart is great no problems there. please improve the car wash issue my car was not cheap at time of purchase so naturally I have to complain about it do better with car wash issue More

Very poor communication! No systems in place to alert customers that the person you are trying to contact is off, on vacation, etc. No return communication unless you consist No systems in place to alert customers that the person you are trying to contact is off, on vacation, etc. No return communication unless you consistently bug them. More

Work needed has been done. Only complaint is about the technician person that left some residues of a white substance in different areas where the work was performed. I am assu Only complaint is about the technician person that left some residues of a white substance in different areas where the work was performed. I am assuming is a kind of lubricant that is in the inside cover of of the left mirror, some parts of the door, carpet and driver's seat upholstery. Now, the ball is in your court. After trying to submit without the Star Rating because I said it is in your side. Now let's complete the Stars Rating. This survey is very general and is not easy to explain all about the experience. I am completing this survey just for you have not the opportunity to say I didn't let you know my thoughts, but my experience with this kind of time wasting surveys is that if something will happen. we as customers will not know anything from your side. I did complete another survey with the former Clear Lake Dodge that I don't know if Big Star is a new owners entity or just changed name. Now, I completed the Stars Rating and you ask about if I would recommend this service center, I cannot say Yes or Not as the only possibilities because there are many other things involved in the service, my question, what is the purpose of the recommendation? More