Beck & Masten Buick GMC South - Service Center

Got my truck serviced at Beck and Masten and as always the service was great and my service representative Rosie was as awsome the service was great and my service representative Rosie was as awsome More

Very personable service manager. Much improved service time. Surprisingly nicer experience. Dealer online scheduling system broken. Took 3 calls to make service appointment... Much improved service time. Surprisingly nicer experience. Dealer online scheduling system broken. Took 3 calls to make service appointment... More

My advisor was William Lentini and he was professional! He ensured all my questions were answered and amazing customer service support! Overall he was great! I highly would recommend him and will definitel He ensured all my questions were answered and amazing customer service support! Overall he was great! I highly would recommend him and will definitely have him as my advisor again! More

Great and fast service. Service advisor even had my truck washed. Very polite and courteous Service advisor even had my truck washed. Very polite and courteous More

It’s greatly appreciated when I’m able to receive a loaner while my vehicle is in service.c loaner while my vehicle is in service.c More

On time appointment and care taken to get me a ride home and return to pick up my vehicle. and return to pick up my vehicle. More

Service has been great lately compared to when Daniel and Scott were there. There was really no follow through with those 2 guys. Scott were there. There was really no follow through with those 2 guys. More

The service dept. needs help. I purchased my 5th vehicle from Beck n Masten a few years back. Getting whatever warranty comes with oil changes and things. For about a needs help. I purchased my 5th vehicle from Beck n Masten a few years back. Getting whatever warranty comes with oil changes and things. For about a year I’ve been trying to get one. Each time I try to get an appointment I’m getting pushed back about a month. Yes a month. And yes this is just an oil change for a 2500. Should be a no big deal. So I decided I’ll get them elsewhere. However on last Monday I received an email saying it’s past due and that my warranty for such things will be expiring in about a month. So I called to ask 1. My warranty is still good (Yes I was told) 2. Schedule an appt for that Saturday. When I arrived at my appt they asked if anything else could be done. Well yes. 2 of my tire sensors aren’t working, and for some reason I even bought these new tires from you’ll less than 2 years ago. Salesman comes back. That isn’t covered. Makes it to where none of my tires sensors show up AND yes I’m paying for the oil change. So I show him the email and told him that I even called to verify. His excuse was the emails are mass shot out. (Even though I had the warranty id/ customer id). And the person I called didn’t have the right information and that it’s happens all the time. Their working on it. Without becoming angry I asked to ask his manager. He took my phone to show the email. And she told him that yep I have to pay. THABK YOU for making my decision easy while my wife asked me to shop while I waited for her new Yukon. I will not being buying from Beck n Masten again (after 5 vehicles). Probable not even GM if this is how it’s going. More

Quick service and answered all my questions when I asked anything about my truck and their services anything about my truck and their services More