Basney Honda - Service Center

lots of changes in personnel since we started with Basney years ago. some for mthe good and some for the bad years ago. some for mthe good and some for the bad More

They resolved an issue that a different repair shop caused with my oil cap. It was loose and causing a click noise which I had thought was coming from the under carriage. They fixed it and only charged caused with my oil cap. It was loose and causing a click noise which I had thought was coming from the under carriage. They fixed it and only charged me 1/2 labor. More

Quick service, polite staff, easy wait for the car with coffee and snacks, coming back for sure coffee and snacks, coming back for sure More

Misdiagnosed window problem first visit, sent away fixed, it wasn't. Curt mad it right and had part ordered. Asked to be put on no car wash list when being serviced. Car was washed and as in the last two oil it wasn't. Curt mad it right and had part ordered. Asked to be put on no car wash list when being serviced. Car was washed and as in the last two oil changes left very spotty - your car wash needs some work. More

Who is curt I dealt with Steve peacock who is excellent I have bought over five cars from steve have bought over five cars from steve More

They were courteous, quick to get me in, quick to get it resolved, and made me aware of an existing warranty on the part that was replaced. resolved, and made me aware of an existing warranty on the part that was replaced. More

Listened to needs and attention to detail was excellent. Communicated solution for today and also future. Communicated solution for today and also future. More

Service Manager Alan Royce and service advisor Austin were excellent to deal with. I had a complex engine issue. I was ripped off by the last place I used. My legal counsel recommended I turn to Ba were excellent to deal with. I had a complex engine issue. I was ripped off by the last place I used. My legal counsel recommended I turn to Basney Honda to have my engine issue properly resolved. They use Basney Honda them selves. I had to drive over an hour to get to this Dealership. My car was repaired properly here. Alan Royce was so helpful explaining the situation in a way I could understand when things got overwhelming for me. I appreciated his guidance. Austin is so calm and easy going it was a pleasure dealing with him. My car is solid now. It drives like a new car. I highly recommend this service department especially for widows, single ladies. Honestly and integrity is what you will find here. More

Poor communication on their part . I always had to enunciate the call twice on my end before I got a call back which would be hours later. Which would be 2 -3 hour before close time . I always had to enunciate the call twice on my end before I got a call back which would be hours later. Which would be 2 -3 hour before close time . My car sat at the dealership for 2 days before being looked at . Then the day it was supposed to be looked at it wasn't because two of your technicians called off which wasn't communicated by Austin. Then the estimate came and your dealership is trying to get my family to buy into nearly 3500k into additional repairs. It didn't even have the oil change on it until I told Austin again. Even though the car was low on oil and my wife had to add 3 quarts before the car was received . It's even recorded in your progress notes for the car when it came in. I would never 👎 recommend your dealership. I go to Bosak Honda in Michigan City and they would never do this . So yeah I rated this whole interaction a 1- Poor . More

Poor communication on your part . I always had to enunciate the call twice on my end before I got a call back which would be hours later. Which would be 2 -3 hour before close time . I always had to enunciate the call twice on my end before I got a call back which would be hours later. Which would be 2 -3 hour before close time . My car sat at the dealership for 2 days before being looked at . Then the day it was supposed to be looked at it wasn't because two of your technicians called off which wasn't communicated by Austin. Then the estimate came and your dealership is trying to get my family to buy into nearly 3500k into additional repairs. It didn't even have the oil change on it until I told Austin again. Even though the car was low on oil and my wife had to add 3 quarts before the car was received . It's even recorded in your progress notes for the car when it came in. I would never ?? recommend your dealership. I go to Bosak Honda in Michigan City and they would never do this . So yeah I rated this whole interaction a 1- Poor . More