My wife and I were in the market for a SUV to accommodate our new born. We did a lot of research, and decided that Mitsubishi and their warranties, safety and quality were the right fit for our family.
When we went to bank st Mitsubishi we met with Paolo. He was a very professional and friendly sales rep. It took about a month and a half from the first time we walked through the door til the day we actually signed the papers. Throughout that time Paolo was VERY patient and not pushy at all. He answered all the questions we had, and knew everything you could possibly want to know about the outlander.

We ordered an extra floor mat for the trunk. The dealership did not have it in stock, and had to order it. The mat arrived on a friday, i could not pick it up til the saturday. The parts dept is closed on saturdays. Paolo paid for the mat out of his own pocket so that I could just come in and pay him for the mat on that Saturday. That is going above and beyond for the satisfaction of the customer.
Thanks Paolo for helping us find the right car for our growing family. I would recommend Paolo to anyone looking for a Mitsubishi.

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I would like to thank Paolo Tana for his time, valuable advice and hard work to help me find the right car. Thanks Paolo for making the decision so easy for us and negotiate the price with your manager on my behalf. I had the car for almost 4 months now and it runs perfectly fine. I will be dealing with you for my future purchases.

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Sam was a great salesman to deal with. He was very knowledgable about the safety features about the car, which he focused on in the test drive, rather than the cosmetic features which other dealerships (Mazda, Honda) primarily focused on. The details he included on his test drive really made us confident in choosing Mitsubishi, like the brake system, the all wheel drive, the turning capabilities and the structure of the engine, describing how the car is designed to protect the passengers in case of an accident. This was extremely important to us, and really stood out to us as we were shopping around various dealerships. He was very friendly and explained all elements of the warranty thoroughly and answered all of our questions. If this is an indication of the quality of service in Mitsubishi, then we will definitely be repeat customers.

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When i started to look for the car i's like to buy, i felt on Mitsubishi dealer. honestly, my first choice was a BMW, Mitsubishi was the last option. Out of nowhere, i clic on Mitsubishi just without no curiosity. when a 500 dollars coupon window shows up, and i decided to apply, quickly an response e-mail bounce to me: an approval response. then, i started to send an e-mail to this agent. We spent a while by chatting, when finally, the agent gave me a call and invited me to come to see what he can offer, he also notice that negociation is still possible.

He has a good sense of humour and a great customer service experience as well.
bravo Georges, you're a good employee for Mitsubishi. Keep it up.

Marie Cléone

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I had a very experience with Bank Street Mitsubishi and this is my second experience with this dealership. Overall very satisfied. The salesperson was very nice and made sure to explain everything to me before I left with my vehicule.

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I walked into the dealership and immediately connected with Sam. I had been shopping around for a new 4x4 and wasn't yet decided on which vehicle to purchase. I had tested Ford, GM, Nissan and was now going to try the Outlander. What a pleasant surprise! Sam gave me ALL the information about what this vehicle was capable of as well as an informative test drive. It was truly an educational session. I was convinced this vehicle was for me as it had all the features that I needed as well as wanted. The warranty is what made the deal. The financing was a nice perk and the price was reasonable, so after my third visit, I became a proud owner thanks to Sam. His professionalism and product knowledge is second to none. I can understand why he's achieved Gold Standard, he's the best. I appreciated his courtesy and patience throughout my decision making process and will highly recommend him to family and friends. It's very rare to meet a true CONSULTANT rather than the typical salesman. Thanks again Sam!

Carol Pereira

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This is the second Mitsubishi that I have purchased from this dealer and this particular sales person (Sam Amouna). As was the second for my first purchase, Sam walked me through all the options from both the actual car perspective and the financial perspective. He answered all my questions in a courteous and friendly manner. However if that was his only trait then he would have been the same as any other salesman. However it was the extra effort he made subsequent to all my requests. After signing the original purchase agreement, I went back and asked for an additional feature. He made the effort to fullfill my reuest at no additional cost. He would have been justified to say no however my satisfaction was important to him. I cannot say enough about what he did and what the dealership has done to assure my satisfaction both from a quality and price perspective. The cars are well built but it was the quality of the relationship with Sam and the other personnel that brought me back a second time. I know that when I am looking for my next car, my first and only stop will be at Bank Street Mitsubishi and if I am lucky enough Sam will still be there.

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The service department is amazing at Bank Street. Dave Scharf is always prompt in serving me. My vehicle is done quickly and properly all the time. Based on this it made sense for us to go back to Bank Street for our third Mitsubishi. Sam has always been concerned about the level of service I am getting. He is always pleasant and friendly. As a sales person, we found him to be knowledgeable of the vehicle and very accomodating. He worked with us to make sure we got exactly what we wanted. No pressure, very patient and friendly through the whole deal. I even got fresh flowers in my new car when we picked it up.

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It was a very good experience. Sam did his best to get a good deal for us. He made sure we were satisfied with everything. Thank you.

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I was looking for a "cross-over" SUV, to replace my 2001 Subaru Outback ~ it really was time to change up! Anyway, we didn't want to be cash-poor for a new vehicle, so our criterion were (1) < $40K [on the road], (2) excellent safety record, (3) excellent warranty, (4) uses only Regular gasoline, (5) high gas mileage, (6) higher off the ground than our Outback [we're tired of hauling ourselves up out of a car], (7) good trade-in value, (8) 0% financing, (9) affordable payments, and (10) great "standard" package. We were planning on starting at a Kia dealership, just because we've seen so many of them on the road; but we parked at an adjacent Mitsubishi dealership instead; and we were also planning on checking Mitsubishi out, too because of the best warranty available ~ hey, if they are willing to offer 10 years/200K km; then they have a quality product that they believe in. So, we ended up in the Mitsubishi dealership on Bank Street, first and never left to look further. We were pretty stringent about our 10 criteria; and unbelieveably, the sales staff (Sam) was extraordinary.
Sam was very knowledgeable on the Mitsubishi vehicles, and also knew many of the competitive products available to us, too. He respected our wishes for what we were looking for in a vehicle, and showed us a very affordable way to get us into a vehicle that is perfect for us. He was not "pushy", as many car salespersons are reputed to be; he just treated us fairly, with the utmost of respect, and [really] listened to us. I like to think that we not only found a terrific salesperson, but also met a new friend that day. This was just on the day that we decided to buy a 2013 RVR.
On the day that we picked up our new RVR, Sam showed us expertly around the vehicle that he had gotten prepared for us (a couple of options to be added, as well as the usual inspection); of which the wait was only a few days. Additionally, he took us around the dealership to introduce us to PJ in Service, who already had us scheduled in for our first oil change/inspection for 8K kms later; and explained our maintenance plan to us, as well as the free shuttle service to/from work when I have service calls. Everyone was extremely professional and friendly.
On our first weekend of ownership, we drove to Toronto, then on to London and returned to Ottawa; putting approximately 1500 kms on the odometer. The RVR-GT is very comfortable to drive, it comes with a lot of cool bluetooth options ~ thankfully, Sam went through all of these with me so I didn't have to read the Owners Manual to become proficient with them. You don't need a key anywhere, except in your pocket; the radio [including 6 mths free satalite], CD [6 stacker], and hands-free for use with my iPhone all work flawlessly. I've never been so integrated, or n'sync with my vehicle before; so all this "standard" equipment is very cool.
Anyway, Sam and the dealership met all ten of our criterion, were super professional and friendly (not to mention respectful, and non-pushy ~ I mean it! ~ I guess you don't have to be pushy when you have a product that sells itself, and back it with a 10-year warranty). Oh, did I mention that they also gave me a $500 gas card? Sweet!
I highly recommend the vehicle (RVR), the dealership (Bank Street Mitsubishi), and especially the salesperson (Sam).

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