Banister Ford of Marlow Heights

Came here for a servicing appointment they did not wash my car properly Nor clean the inside. I had to let the representative know that they did not wash my car and clean out the inside then I waited for t my car properly Nor clean the inside. I had to let the representative know that they did not wash my car and clean out the inside then I waited for them for 15 minutes for them to do it and They also barely vacuumed and cleaned it, The inside of the car is still a lot of dirt etc Inside of my car. I also asked for them to do a break inspection, and the guy said that all he did was look at the brakes instead of doing a proper inspection and they still charge me 190 for it. This will be my third time coming to Fort Bannister and I would say my third time really was not all that great. However, the representatives were awesome and respectful. My issues really were with the mechanics and the person who was supposed to clean up my car. More

Convenient reliable hardworking price has went up higher then normal completed work in timely manner then normal completed work in timely manner More

Service person, Devante manual at Banister Ford Marlow Heights Service my vehicle due to engine light and cold on light on tell me that the transmission is bad. I need a new transmission in the vehicle pr Heights Service my vehicle due to engine light and cold on light on tell me that the transmission is bad. I need a new transmission in the vehicle previous had a used transmission put in, but that did not work out too good the new one Dante put in transmission work great need any future work done to the vehicle? Will bring it to Devontae manual to service the vehicle and recommend other peoples that I know for Service 🚖. More

Jones engine light problem talk to Devante Manuel about the red engine light checked it out and I need transmission transmission had no problems. Great work. the red engine light checked it out and I need transmission transmission had no problems. Great work. More

Fast pick up and delivery service performed. They did a great job. The drivers were nice as well. They did a great job. The drivers were nice as well. More

I can not say enough good things about this dealership. The excellent salesmanship of Kwame Ayemgah and Diggs the Manager. Everyone was extremely helpful!!! Will be sure to refer all my friends! The excellent salesmanship of Kwame Ayemgah and Diggs the Manager. Everyone was extremely helpful!!! Will be sure to refer all my friends! More

Great customer service! Scheduling was easy. I arrived at Banister Ford and the service was completed in a timely manner. Thank you. Scheduling was easy. I arrived at Banister Ford and the service was completed in a timely manner. Thank you. More

Great place but needs improvement when it comes with labor work. Very slow during weekend due to lack of employee, Iguess!! labor work. Very slow during weekend due to lack of employee, Iguess!! More

The experience was relatively pleasant. We were able to get the price we asked for and the features we were looking for. However, the paperwork process took way too long. Compared to my las We were able to get the price we asked for and the features we were looking for. However, the paperwork process took way too long. Compared to my last purchase, a 2018 Tesla Model 3, this was painful and didn't need to be this hard. Everyone was pleasant and professional; it just needs to be streamlined. Also, a few details were missed that I have had to go back to the dealership to resolve. In particular, why was the vehicle not given a full charge before I took over? You wouldn't sell a gas engine with an empty tank; why give a customer an EV with no range? More

I was very dissatisfied with my service at Banister Ford and I will not be coming back for any further service. I watch my car in the service lane for 2 hours after it was repaired and once I realized this, and I will not be coming back for any further service. I watch my car in the service lane for 2 hours after it was repaired and once I realized this, I approached the service representative who said she had forgotten about my car because she was doing other things. I also do not think the diagnosis of my engine leak was performed since it sat in the service lane for those 2 hours. I was also charged for an oil plug that was put in incorrectly during an oil change in October 2023. I had to bring my car back for service because the plug was missing and oil was leaking. More