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BMW of Orland Park - Service Center

Orland Park, IL

4.5
635 Reviews

635 Reviews of BMW of Orland Park - Service Center

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May 18, 2024

Thank you Corey for making everything simple very well appreciated. Hope you enjoy your gift More

by ABDULMOHAMMAD712
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey
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May 17, 2024

Under construction but still gave the fastest service ever! And I’ve been coming for five years More

by sberrylove
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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May 17, 2024 -

BMW of Orland Park responded

Thank you for this high-star rating of BMW of Orland Park! Have a lovely day!

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May 17, 2024

Great customer service. Service members was punctual and answered all my questions and returned my vehicle in a reasonable amount of time. More

by DENWILSR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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May 17, 2024

They didn’t fix my problem, my brakes still squeal. They didn’t communicate when I can come back to get them fixed. Very dissatisfied. More

by KAMBIC1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept
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May 17, 2024

Always excellent customer service and a top notch team. Highly recommend them and Dion!! You won’t be disappointed!! More

by michaelm2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2024

James took good care of me. He made sure he communicated throughout the process very well. More

by BRITTNEYVWATSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James
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May 15, 2024

Poor reception by service writer. No feedback while car work done. Very distant. Oil change took almost 2 hrs. Asked to check rear tire. No indication this was done. Was glad More

by RZOHFELD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony
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May 15, 2024

Service worked out well, however started a bit rocky. We scheduled service for a specific day to ensure we'd have a loaner vehicle. At first, the service team mentioned there was not a loaner available, More

by marisa.sniff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Bugajski
4.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Kowal
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2024 -

BMW of Orland Park responded

We appreciate your feedback and are glad to know that our team at BMW of Orland Park was able to provide you with a loaner vehicle, Marisa. We apologize for the initial confusion, but we're happy everything worked out in the end. Thanks for sharing your experience!

Helpful
May 14, 2024

Even with all the remodelling going on. .staff is providing excellent service. Many graciously guided us around. More

by JUDYV54321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick in setting up maintenance
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May 15, 2024 -

BMW of Orland Park responded

We're glad to know that our team at BMW of Orland Park was able to provide excellent service despite the ongoing remodeling, Judy. Thank you for your understanding and positive feedback!

Helpful
May 13, 2024

Quick and friendly check in. No unexpected costs or add-ons. The video they provided was a bonus. More

by dduffee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich in service
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May 13, 2024 -

BMW of Orland Park responded

We're thrilled to hear that your BMW of Orland Park experience was a smooth success and that you appreciated our video! Thanks for working with us. Safe travels!

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