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BMW of Monterey - Service Center

Seaside, CA

4.6
462 Reviews
Call Service Center (831) 920-0743

462 Reviews of BMW of Monterey - Service Center

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May 04, 2024

Great service! They took good care of my car and made sure everything was perfect. More

by ROSITA.GHANBARPOUR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Lollar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 04, 2024 -

BMW of Monterey responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let Richard or our team know if we can be of further assistance. Sincerely Rick Lollar Service Manager

Helpful
May 03, 2024

Service department did a good job of getting me in and out quickly and were friendly More

by NICK.SCALZO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Kyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 04, 2024 -

BMW of Monterey responded

Nick, Thank you for choosing BMW of Monterey. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Sincerely Rick Lollar Service Manager

Helpful
May 03, 2024

customer service at its best. Chris in service was so helpful and honest His customer service is top notch as always Chris is a real asset to BMW and should be commended for More

by diamondgreen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Almeida
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May 04, 2024 -

BMW of Monterey responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Chris, Jamie, and our team met your expectations. Thank you again for choosing BMW of Monterey, we look forward to having you as one of our valued customers for many more years to come! Sincerely Rick Lollar Service Manager

Helpful
May 02, 2024

Why does it take so long to process with Mike, it seems like many other service advisors are able to get people out and in but Mike usually has a line More

by WHITNEYROBARE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Kyle
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
April 29, 2024

They were wonderful. No haggling, and the very surprising discovery of even more discounts made the experience even better than I could imagine More

by lisayearton
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Jennings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salena Dominguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

BMW of Monterey responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Lisa, please let us know. Sincerely Rick Lollar Service Manager

Helpful
April 28, 2024

Service advisors are great and make sure you understand everything along the way. Service was completed on time and as promised. More

by CHARLEYAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

BMW of Monterey responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Sincerely Rick Lollar Service Manager

Helpful
April 26, 2024

I was provided with an in depth quality service and description of the status of the car. Brought a 1991 E30 for inspection prior to purchasing it. More

by MARCELO3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Kyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edgar Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 27, 2024 -

BMW of Monterey responded

It's great to hear that we were able to help you out, Marcelo. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing BMW of Monterey! Sincerely Rick Lollar Service Manager

Helpful
April 26, 2024

Best BMW Dealership in Nation! From Chris to the tech video inspection and Haime processing your loaner car, there is nothing but 10 star service! More

by Ioan Moldovan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Kyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erdal Kenar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Livingstone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anna Kwon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Barrios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edgar Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Everardo Contreras
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Jennings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salena Dominguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
AMIR MOHSIN
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 27, 2024 -

BMW of Monterey responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing BMW of Monterey. Sincerely Rick Lollar Service Manager

Helpful
April 25, 2024

Ms. Dalit was amazing grate customer service. She made me fell welcomed I will definitely be back. More

by Pmagana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ms. Dalit
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Apr 27, 2024 -

BMW of Monterey responded

Thanks for sharing about your experience with BMW of Monterey. We appreciate your business and hope to see you again soon! Sincerely Rick Lollar Service Manager

Helpful
April 21, 2024

Service department gets the job done. Professionally and respectfully. On time and on estimate. Thanks. More

by TYCOJOHN
Recommend Dealer
Yes
Employees Worked With
Mike Kyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 22, 2024 -

BMW of Monterey responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at BMW of Monterey. Sincerely Rick Lollar Service Manager

Helpful
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