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BMW of Barrington - Service Center

Barrington, IL

4.6
63 Reviews

63 Reviews of BMW of Barrington - Service Center

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May 28, 2024

Eric Swanson is the absolute best person to deal with if your car needs service. More

by howfrench
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Collura
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

BMW of Barrington responded

Thank you for taking the time to share your rating of BMW of Barrington Service Department and Service Advisor Erik Swanson. We appreciate your recommendation of him for servicing needs. Driven by You.

May 22, 2024

Excellent service. In and out very quickly. Christian was accommodating, professional and very helpful going above and beyond. More

by Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Csavoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2024 -

BMW of Barrington responded

Thank you for taking the time to share your rating of BMW of Barrington Service and Service Advisor Christian Csavoy. We are glad we could address your service concern quickly and correctly. Driven by You.

May 06, 2024

Just had my car in for an oil change. Customer service was excellent and they kept me updated as they worked on it. Waiting area is comfortable and they even ran it through the car wash More

by snap63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Oberding
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2024 -

BMW of Barrington responded

Thank you for taking the time to share your experience with BMW of Barrington Service Department and Service Advisor, Robert Oberding. We are glad you enjoyed your stay in Auto Complex with onsite Starbucks. We are thrilled the weather cooperated to have your vehicle washed at Wash Werks, open daily to the Public. Driven by You.

May 04, 2024

Erik is the best and has been for the many years I’ve worked with him. He is always thorough and customer focused. More

by jepl52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2024 -

BMW of Barrington responded

Thank you for taking the time to share your rating of BMW of Barrington and Service Advisor, Erik Swanson. We appreciate your loyalty and continued patronage over the years. Driven by You.

April 26, 2024

Motor Werks BMW is amazing! The service department is abolutely the best. Christian Csavoy was wonderful to work with he genuinely works with you and wants to resolve all matter More

by Fastballfc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Csavoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The parts department goes out of there way to get you what you need. Thank you.
Apr 29, 2024 -

BMW of Barrington responded

Thank you for taking the time to share your rating of BMW of Barrington Parts and Service Departments. We are glad your Service Advisor, Christian Csavoy was able to explain your needed repairs and was able to resolve your concerns. Driven by You.

March 22, 2024

Services impeccable Eric my service advisor standing always make sure everything is done correctly and makes sure I have a loner More

by khinshelwood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2024 -

BMW of Barrington responded

Thank you for taking the time to share your feedback on your visit at BMW of Barrington Service Department. Thank you for your kind word on your Service Advisor, Eric Swanson, and your confidence in his ability for "everything done correctly." Driven by You.

March 10, 2024

Great service department , Robert O service advisor is really helpful and polite. Will definitely recommend to others. More

by thepeter83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Oberding
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2024 -

BMW of Barrington responded

Thank you for taking the time to share your rating of your recent service visit at BMW of Barrington with Service Advisor, Robert Oberding. We appreciate the recommendation and your kind words describing Bob as "kind and polite." Driven by You.

January 29, 2024

Recently had my vehicle serviced here, Christian made the process easy, straightforward, and fast! Highly recommend! More

by Austin K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devon Eastman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Csavoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2024 -

BMW of Barrington responded

Thank you for sharing your recent experience with BMW of Barrington Service and Christian Csavoy. We appreciate the opportunity to help maintain your vehicle and appreciate your feedback of " straightforward and fast." Driven by You.

December 07, 2023

I have been bringing my BMW cars to Motor Werks BMW of Barrington for over 10 years. I am consistently impressed by their genuine concern for the customer. Their commitment to ensuring customer satisfacti More

by BillNK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Collura
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Oberding
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry Kioutas
Dec 07, 2023 -

BMW of Barrington responded

Thank you for taking the time to detail your experience with BMW of Barrington. Our Service Team, Marc Collura and Robert Oberding, appreciate your kind words and will work to maintain your confidence in us. Driven by You.

March 16, 2023

Worst customer service experience. I need to get a simple question answered. I call for a quote on a 4wheel alignment. I speak to a person who puts me on hold to speak with a servic More

by motojobman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chat bot Jessie
Mar 21, 2023 -

BMW of Barrington responded

Thank you for your feedback. We apologize about the Voicemail being full we were aware of the situation with our phone system. We advised the service manager of your review. Please contact our customer relations Lead AnaMaria 224-288-6106 to discuss further. Thank you for reaching out

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