BMW Gallery

Great service. I drove my vehicle down from Edmonton to have some service work done on it. Russell in the service department was amazing. Martin in the detail depar I drove my vehicle down from Edmonton to have some service work done on it. Russell in the service department was amazing. Martin in the detail department did such an amazing job on my vehicle. Met with Dee in finance and she was grand. Overall had such an amazing experience and it was totally worth the drive to come there and have my work done ! More

Service - Recall I had to take my BMW X3 in for service related to a recall. I found the staff extremely courteous and friendly and their response time was exceptional I had to take my BMW X3 in for service related to a recall. I found the staff extremely courteous and friendly and their response time was exceptional. Felt well informed throughout the process and they had an excellent and prompt shuttle service. Stellar job! More

Much Ado About Nothing - Flashy invites, banners, and wheels NEVER EVER go to anything these guys call a SALE EVENT. Received a "invite" to a "very special" and "rare" opportunity to save thousands and get addi NEVER EVER go to anything these guys call a SALE EVENT. Received a "invite" to a "very special" and "rare" opportunity to save thousands and get addition thousands in trade-in incentives on my current BMW. I spoke to their shmoozy hired gun from B.C. for this sales event. I had texted him the day before and let him know I would be coming, then told him the vehicle I was interested in and he indicated he would get back to me right away... he never did... never responded... I reached out again saying "hey I didn't get a response"... again no response. I meet him at the event and said I was texting with someone from a Vancouver number and he said it was his number... I indicated well whoever it was that was texting me completely ghosted on me. Way to be professional BMW Gallery. I waited for hours as they "assessed my car"... the same car I bought last year for $36000 was now valued at $16000 according to BMW Gallery.. those "incentives" and "sales" they kept talking about and building up... well they didn't exist. This is all hype and smoke shows trying to get people in the door to screw them over. How is a 2011 BMW 535i FULLY LOADED with 74k kms worth $16000?!?! This dealership is a joke and an embarrassment to the Dilawri group. My favourite part was watching Mr. Chow throw an insane hissy fit on his Used Car Manager... awkward. The only good part of my visit was the super hot chicks at the front desk and Ricki the sales guy is one of the nicest humans you'll meet. More

Outstanding customer service David the salesperson and Granham the sales manager provide outstanding customer service. I have purchased many cars over the years but this was by fa David the salesperson and Granham the sales manager provide outstanding customer service. I have purchased many cars over the years but this was by far the most pleasant, relaxed and courteous experience. They went above and beyond to help find a car and then provide an outstanding deal on what I wanted. No pressure, just decent people offering excellent advice. I unreservedly recommend buying from BMW gallery in Calgary More

What service? Brought in my X3 for an oil change and recall. The recall required four days to fix. After getting the car back, the next day it starting showing erro Brought in my X3 for an oil change and recall. The recall required four days to fix. After getting the car back, the next day it starting showing errors about excessive drain on the battery. The temperature was in the -20s. We have had this problem with the car since we purchased it. The service department's previous diagnosis and fix was to recharge the battery. I then started recharging the battery on my own, twice a year. In 2014, there was a service for this problem, where BMW upgraded the software and adjusted some settings. Since this upgrade, we have not had any problems with the battery. Before bringing the vehicle in for the oil change and recall, we had just driven to and from Edmonton (where it was closer to -30C) with no problems, and I had recharged the battery to a full charge about a month before. This time, the service department indicated that the battery is no longer rechargeable, and will have to be replaced. Our opinion is that the service that was performed drained the battery so much that it can not be recharged. With AGM batteries, if they are drained below ~10.5volts, a battery charger will not be able to recharge it. Instead of owning up to causing the problem, it is now my problem to pay for a new battery. Do yourself a favor, run (don't walk) as far away as you can from this dealer (note that Calgary BMW and BMW Gallery are owned by the same company). More

Excelent Sales Department I was so impressed to your sales department,they never stop digging a car that will fit to my budget until they found 2013 bmw 328i luxury line i resl I was so impressed to your sales department,they never stop digging a car that will fit to my budget until they found 2013 bmw 328i luxury line i reslly love the car.keep up the good work guys....... More

Excellent service by sales and service department I purchased a new BMW x4 m40 in mid October 2016. BMW gallery found me the vehicle I wanted ASAP and when it arrived I was extremely impressed that I purchased a new BMW x4 m40 in mid October 2016. BMW gallery found me the vehicle I wanted ASAP and when it arrived I was extremely impressed that it was exactly what I had envisioned. The price we previously agreed on was honoured. BMW gallery purchased my previous BMW car at a fair price. That process went more smoothly then I thought. I have owned a BMW for 15 years and continue to deal exclusively with BMW Gallery. Ed Otto has been my salesperson for the last 3 purchases and he is amazing and knows what I expect. This last purchase I was introduced to Graham the Sales manager and he went above and beyond to make sure I was happy with the price and delivery of my new vehicle.He was very accommodating when it came to changing a few things on my new vehicle. Robin in the finance department is great and very thorough. My service advisor Anna has never disappointed me. She makes sure I leave happy and satisfied. I tell everyone that I know that BMW Gallery is the only dealership I will purchase my vehicles from. As a female I have never felt taken advantage of. Every department has made me thankful that I drive a BMW from BMW Gallery More

Dealership Technician breaks it, you pay BMW's are beautiful vehicles, for which a premium is paid for the ride, look and status. It actually saddens me to have to write this review, however BMW's are beautiful vehicles, for which a premium is paid for the ride, look and status. It actually saddens me to have to write this review, however, my recent experience at BMW Gallery was very disappointing and I feel needs to be shared. When a problem caused by a BMW technician occurs, my expectation is that the dealership will act reasonably in a manner to preserve the relationship with the client so that future business is fostered, and word of mouth advertising remains positive, It is always possible to address an unfortunate, unexpected situation in a productive manner by demonstrating values of fairness and reasonableness that will satisfy both the client and the dealer. My experience had to do with regular service, with one extra item of a windshield replacement for my 650i due to a large crack. I was phoned by the dealer to let me know that the BMW gallery technician stripped the bolt when removing the wiper arm, which needs to get done prior to replacing the windshield. I was told that bolt and the nut were 'brittle', (on the top premium vehicle in the entire BMW lineup-really??!!) and advised that the bolt couldn't be repaired therefore the entire windshield motor assembly needed replacement, at a cost of $1300. I indicated that I expected that since a BMW employee damaged the bolt, they would be paying for the repair. After a long explanation from the service manager that essentially amounted to 'sometimes these things happen', I was advised that I would be responsible for the repair for damage they caused. To add insult to injury, I advised the service manager that the wiper arm in question had been replaced 2 years earlier by BMW GALLERY, so if the nut was over-torqued, it was done at that time by a BMW GALLERY TECHNICIAN. This made no difference to BMW, apparently. The service manager did offer a reduced price to complete the repair, which I still feel should have been fully at their cost, but I agreed to the reduced price to get the car back. I find it unconscionable that a premium car brand would not cover damage clearly caused by their employee during a standard repair procedure, and that they would then expect the innocent client to assume part of the repair cost. What I don't believe is understood by BMW Gallery is that preservation of the relationship with their existing long term customers (I have been patronizing this dealership for 8 years) is vital to their long term business success, particularly in the harsh economic climate we find ourselves in here in Alberta presently. With this experience, my relationship, and desire to do future business with BMW has been negatively impacted. One bright light of this whole experience was the service advisor, George, who was professional, empathetic and tried hard to make the best of the situation, to the extent of his power to do so. Overall, a very disappointing experience at BMW Gallery. More

SERVICE? department. Amazing vehicle's and beautiful new dealership. Sadly not all changes are good. It's a number of years now I have enjoyed this particular BMW outlet a Amazing vehicle's and beautiful new dealership. Sadly not all changes are good. It's a number of years now I have enjoyed this particular BMW outlet and have had no issues what so ever, that is until recently. Everything is wonderful when expectations are met. Then as things sometimes do, something happens. No matter how minor the issue may seem to the professionals responsible for their area including customer service and appreciation, to a proud and happy BMW customer it is huge! I thought I was the only person who knew it was there until a friend of mine remarked " you've got a scratch on your car" sorry but this just threw a little fuel on the fire. I explained it had happened while my car was in for service. In all fairness there was an offer to fix it, but at that point listening to the reasoning and justification the issue was not addressed resulting in a lack of confidence on my part. There was further follow up from a service writer whom I must say along with the other agents I have had the pleasure to work with, was wonderful. That is as far as everything went. I guess one has to wonder where the leaders were? Are they really interested or is this just a minor event not worthy of their time, passing their views through others? More

Why didn't BMW Gallery want my business?? I'm astounded by the treatment I got while shopping for a new BMW X5-50i We visited them first as they were closest to our home than any other deal I'm astounded by the treatment I got while shopping for a new BMW X5-50i We visited them first as they were closest to our home than any other dealership, the online appointment and first visit were great.. though I had to wait for 15 mins before the Sales person made it to me coz he was attending someone else. He made it up with his presence of mind by knowing what vehicle I came in and the way he presented the X5 as a capable replacement. He made me test drive 3 models... X5 35i, X5 50i and X5M. It was good experience and we were happy with the vehicle but as it was our first option, we decided to try some more before we finalized and told them about it. 3 weeks later I again scheduled an appointment for trade evaluation, this time the wait was 45 minutes before the sales person showed up. I didn't complain as I had booked the time at a days notice. I told them I have to decide and get the vehicle by end of August and I went over the X5-50i inventory told them my color preferences n all. The evaluated my trade and promised to get back to me within a day. After waiting for 10 days for a response I decided to buy another vehicle. I really cannot come to terms with it, why didn't they get back? In this economy, that too for a vehicle with $105K price tag! I could only say, that I have negative experience and I'm not buying a BMW in near future. Glad that these guys told me both BMW dealerships in Calgary are owned by the same people. What a shame! More