Audi Royal Oak

Truly awful experience buying with Audi Royal Oak. Had agreed to buy a car with them under conditions a few things would be looked after prior to pickup (brakes, squeaky fan, leaking washer fluid rese Had agreed to buy a car with them under conditions a few things would be looked after prior to pickup (brakes, squeaky fan, leaking washer fluid reservoir, a few minor scratches/dents). When I picked up the car and the brakes had been done as expected but I was told they could not fix the scratches and small dent like they had originally told me they could as there was no body shop at the dealer? Fan had not been changed and I was told to schedule an appointment with service to confirm that was in fact the issue, if it wasn’t that I may be on the hook for the repair myself? Washer fluid reservoir still leaks to this day. One of the tires had a buldge and was flipped on the rim for what I can only assume was to hide it by the previous owner. Luckily the very overpriced wheel/tire insurance that was tacked onto my financing covered one tire and they only left me on the hook with the other three myself. They used the “wheel repair” at the same time of the tire being replaced but didn’t bother to fix the crack in the wheel. Tire is flat every week or two and I will have to replace my wheels. Avoid this dealership at all costs, not worth wasting your time here More

This was my second time bringing my 2021 Etron to Royal oak Audi first time for a recall and second time for an issue that I was having, both times I had the pleasure of being looked after by Ian Gilchrist oak Audi first time for a recall and second time for an issue that I was having, both times I had the pleasure of being looked after by Ian Gilchrist. my experience was made great ,both times because Ian went above and beyond my expectations. I didn't have to say much about the issue because he knew exactly what I was talking about and got right on it. after I dropped off my vehicle he communicated with me every step of the way and made me feel like appreciated. he is pleasant to talk to and answered every question I had with patience. Thank you Ian for a job well done. More

Audi Royal is a money grabber. Mr. Gord told me on the phone that a battery change for an Audi Q7 would cost around $700. That includes the price of the battery and 1 hour to 1.5 h Mr. Gord told me on the phone that a battery change for an Audi Q7 would cost around $700. That includes the price of the battery and 1 hour to 1.5 hours of labour charges, including the reprogramming. I confirmed on the phone that if I bring my battery, and I was give the quote of replacement and reprogramming means 1 to 1.5 hours labour + reprogramming charges roughly ($350+ tax). I booked an appointment and took my vehicle to the Royal Oak dealership. The service representative gave me a bill of 698 for labour charges which was around 3 hours of labour just to change the batter. Insane! I asked if they want to honor to the quote they gave me on the phone and I reminded Mr. Gord the conversation and he was blank with no answer. I pulled my vehicle out and got an appointment with another Audi Dealership and change the battery with reasonable cost and much less what Audi Royal Oak quoted me. The staff is rude so avoid Audi Royal Oak. They just want to come in and charges you whatever they want. More

I truly had a horrible experience with royal oak audi. I went to look at a used lexus and was helped out by Curtis a used car salesman at the branch. I took the car for a test drive and made an appointmen I went to look at a used lexus and was helped out by Curtis a used car salesman at the branch. I took the car for a test drive and made an appointment the following day to finalize a deal on the vehicle and made it clear I was going to purchase the car. I was contacted an hour before my appointment on the following day and told that the vehicle had been sold. Very disappointing when the staff gets your hopes up and sells the vehicle before you even have a chance to make a deal. I wouldn't recommend this branch to future clients, they are dishonest and don't keep there word, and will push customers aside to make a quick sale. More

had service today, regular scheduled maintenance, bryan pirie once again helped out. very friendly, knowledgeable as always. i wish everyone one i dealt with was as good as him. main reason i always get n pirie once again helped out. very friendly, knowledgeable as always. i wish everyone one i dealt with was as good as him. main reason i always get ny audi serviced their because of their great staff like bryan! More

We had a service and front brake renewal on March 20 and we assisted by Bryan Pirie in the service department. He was of great help, explaining what the service/brake renewal involved and afterwards, what h we assisted by Bryan Pirie in the service department. He was of great help, explaining what the service/brake renewal involved and afterwards, what had been done. He communicated clearly to us and generally treated us in a manner that many other businesses could attempt to emulate. Thank you Brian! More

I had a recent Service Appointment with Audi Royal Oak. The Advisor was Bryan Pirie, he was friendly, knowledgeable and provided an overall exceptional experience for me. My issue was fixed quickly and was The Advisor was Bryan Pirie, he was friendly, knowledgeable and provided an overall exceptional experience for me. My issue was fixed quickly and was happy to leave with a very clean car. Thank you!! More

I bought my car five years ago and I’ve been happy with the customer service at Audi Royal. This month I had another car service and the customer service Bryan was very nice, professional and respectful. the customer service at Audi Royal. This month I had another car service and the customer service Bryan was very nice, professional and respectful. I’m glad to be Audi Oak’s customer More

I was very satisfied with the past 4 years of service so returned when I wanted a new car. Cory Watson was my original sales contact and I returned to him and recieved the same excellent service. returned when I wanted a new car. Cory Watson was my original sales contact and I returned to him and recieved the same excellent service. More