Audi Oakville

After purchase support Worst customer service I have ever experienced. After being a 10 year loyal audi Oakville customer I have had the worst after market experience. Upo Worst customer service I have ever experienced. After being a 10 year loyal audi Oakville customer I have had the worst after market experience. Upon what appeared to be a simple flat tire which blew out from a pothole (car is 1 year old) I called audit road-side assistance which after 1 hour arrived to say they don't know how to charge out the tires. I contacted the dealership manager named Travis who called the road side assistance people incompetent and rang them again to send another person. The final tow truck operator arrived on-scene after stranded roadside for 4 hours to say there is no spare in the vehicle model and that it needed to be towed. Why did neither Travis or road-side assistance (contracted to CAA) not know this in the first place? This would have saved me 3 hours from my waiting curbside. The vehicle was towed to audi Oakville, where the car was purchased. The car was to be ready the following day at 5pm and Travis said they would send a shuttle for me at 4:30. At 4:30 I called Travis to say where is the shuttle and said we don't drive to Mississauga. I had said why did you not say this before so I could pick up my car since I asked if you had my address earlier and you said yes. He then proceeded to say I was being inconsiderate and asked what I did for a living. At this point, when considering that Travis nor audi road-side assist do not clearly know their products to properly assist their customer, I was not in the mood for yet another excuse. I said I would find alternative means to get to the dealership at which point Travis said well we close at 5 (which it was 4:45pm at the time).. In this day and age you would think that customer service should be the utmost priority and particularly for loyal customers to keep our business. I will never do business with Audi Oakville. again. Travis you need an upgrade on your product knowledge as being a smooth talking sales person does not fly with audi customers. I have since reach out to my contacts at head office to follow up on my compliant. More

My new A7. Thanks to Ryan, John and Gibson for making this an effortless buying experience. This is our second car to be purchased and serviced at Audi Oakville. Thanks to Ryan, John and Gibson for making this an effortless buying experience. This is our second car to be purchased and serviced at Audi Oakville. More

2017 SQ5 This is our second vehicle from AUDI Centre Oakville. We own and lease for business. Brad Gallagher was professional, knowledgeable, accommodating. Ve This is our second vehicle from AUDI Centre Oakville. We own and lease for business. Brad Gallagher was professional, knowledgeable, accommodating. Very welcoming experience vs. "other" local european automotive dealers. Refreshing experience. AUDI Oakville is strongly recommended. More

2017 Audi Q7 Ryan made the experience of choosing a car the most enjoyable one we have ever had. We looked at different dealerships and different brands of cars a Ryan made the experience of choosing a car the most enjoyable one we have ever had. We looked at different dealerships and different brands of cars and Ryan made the decision of buying our new Q7 from Oakville Audi a very easy one. He was fantastic! Lorin was also very friendly and great at explaining everything. The whole staff was great! We are thrilled with out new Audi and would recommend Ryan and Lorin to all our friends! Thank you for all your help and making the buying experience both easy and enjoyable! More

2017 Audi A4 After having a bad experience in another Audi Center, my girlfriend suggest me to Oakville Audi. First, I want to say thank you to manager Mr. Lorin a After having a bad experience in another Audi Center, my girlfriend suggest me to Oakville Audi. First, I want to say thank you to manager Mr. Lorin and Ms. Ivy. They provided me help and a wonderful purchase experience. Both of them provide me Mandarin service and they also very professional and friendly. I am very sure that I will purchase a new Audi SUV after 2 or 3 years, and I'm 100% sure that I will connect Ivy and Lorin to help me purchase the new one. Thanks Lorin and Ivy again. HIGHLY RECOMMENDED! More

2013 Audi a4 Bought my 2013 Audi A4 premium from sales man Serge is a very knowledgable and a great salesman . I will definitely recommend them to others👍 Bought my 2013 Audi A4 premium from sales man Serge is a very knowledgable and a great salesman . I will definitely recommend them to others👍 More

First time Audi owner! Best service ever. I love my Audi Q3. Service is always accommodating to my timelines and quick to offer options. I stop in sometimes unexpected just Best service ever. I love my Audi Q3. Service is always accommodating to my timelines and quick to offer options. I stop in sometimes unexpected just for a car wash and they are always at your service. Everyone in the dealership is always friendly. I am very pleased with my Q3 and more so with the dealership. More

Purchase of new vehicle I purchased my first Audi and I could not be happier with my decision. I want to thank Jason and Ivy for their help and knowledge. The buying process I purchased my first Audi and I could not be happier with my decision. I want to thank Jason and Ivy for their help and knowledge. The buying process was simple and I would recommend Jason and Ivy to friends and family. More

Great experience! Bought an audience a4 for my daughter and I had such a please experience everyone was so helpful and kind. I will definitely continue to visit in the Bought an audience a4 for my daughter and I had such a please experience everyone was so helpful and kind. I will definitely continue to visit in the future when needed More

Love my car, bought it with great service My biggest pet peeve is all the standing around you do at a dealership waiting for someone to help you, and the nuisance of taking a car out for a tes My biggest pet peeve is all the standing around you do at a dealership waiting for someone to help you, and the nuisance of taking a car out for a test drive (photocopying your license, sales person looking for the key...etc)... the GREAT news is that NONE of this happened at Audi Oakville. I was testing driving a car within 5 minutes of showing up on a Saturday afternoon (!) The car was purchased within the hour :) More