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Audi Hoffman Estates
Hoffman Estates, IL
5,293 Reviews
The history of Audi Hoffman Estates started off as Schaumburg Audi in 1990. When our current president and owner, who had worked for Audi of America for over a decade, purchased the rights for the Audi franchise from O’hare Porsche-Audi and opened the first exclusive (stand alone) Audi dealership in the United States (at the time 320 W Golf Road, Schaumburg, IL).
The original Schaumburg Audi building lasted from 1990-2001 when in the same location a new “hangar style” design building was completed to comply with the latest Audi regulations. Our newest facility opened on July 1, 2013 as Audi Hoffman Estates at 1200 W. Golf Road, Hoffman Estates IL.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 5,293 reviews
June 01, 2024
Took car in for a brake fluid flush service. Two problems this visit: (1) Audi Hoffman Estates returned my vehicle to me with a missing wiper blade for the front windshield. Didn’t notice until Two problems this visit: (1) Audi Hoffman Estates returned my vehicle to me with a missing wiper blade for the front windshield. Didn’t notice until I was caught in a downpour of rain the next day. I can prove this with dashcam video. (2) A service staff member was horsing around with my car in the lot - he put the car in reverse and drive 5 times back to back to back under low load. That puts unnecessary stress on transmission and gearing. Have dashcam video of this behavior. Will be calling to file complaint and never going back to this service center again. Unfortunate. More
by notahappycamper
Verified CustomerEmployees Worked With
Pat Melone
Helpful June 01, 2024
I had a very nice experience trading in my 2019 Audi Q3 at Audi Hoffman Estates for a 2024 Q5 that I fell in love with right in the showroom. Ricky and Dan made my purchase go very smoothly from the test d at Audi Hoffman Estates for a 2024 Q5 that I fell in love with right in the showroom. Ricky and Dan made my purchase go very smoothly from the test drive to driving away in my brand new Q5. i would recommend Audi Hoffman Estates to anyone looking for a new or used Audi. More
by DEBRA.BLACK
May 31, 2024
Excellent dealership-great people to do business with! They are extremely efficient and always courteous. They are extremely efficient and always courteous. More
by N.SICKAFOOSE
Employees Worked With
May 31, 2024
Great service and overall experience. Ricky was patient, helpful, and did a nice job helping me find the right Audi Q8. Ricky was patient, helpful, and did a nice job helping me find the right Audi Q8. More
by cdjohns44
Employees Worked With
May 31, 2024
The best dealership & salesman I have worked with in 30 years. The team made purchasing an out of state car extremely easy & were always available to answer questions or help with the purchase & transport years. The team made purchasing an out of state car extremely easy & were always available to answer questions or help with the purchase & transport process. More
by LVWRE10
May 30, 2024
Service was courteous and successful. As the car was brand new, the issue negatively affected our new ownership experience. We would have appreciated an apology for the inconvenience As the car was brand new, the issue negatively affected our new ownership experience. We would have appreciated an apology for the inconvenience More
by PKAMINSKY
May 30, 2024
The service team at Audi Hoffman Estates is always first class, responsive and reliable. They communicate the issues well and are always upfront and fair in pricing. I recommend them 100% class, responsive and reliable. They communicate the issues well and are always upfront and fair in pricing. I recommend them 100% More
by Debar
Employees Worked With
May 29, 2024
Overall, an excelent experience. Patrick was very helpful and courteous. Confortable and quite environment that allowed me to work while waiting for my vehicle. Patrick was very helpful and courteous. Confortable and quite environment that allowed me to work while waiting for my vehicle. More
by Alberto
Employees Worked With
Patrick Melone
May 28, 2024
Patrick was an absolute delight! He made the entire service trip a great experience. Not something I’d expect to say about an oil change! He made the entire service trip a great experience. Not something I’d expect to say about an oil change! More
by LUCAS20
Employees Worked With
Patrick Melone
