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Audi Hoffman Estates - Service Center

Hoffman Estates, IL

4.6
3,451 Reviews
Call Service Center (847) 843-9900

3,451 Reviews of Audi Hoffman Estates - Service Center

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May 04, 2024

I was very pleased with the help from Bob, the sales representative and the service department .my purchase of a new Q7 was pleasurable efficient and timely. I would recommend this Audi dealership to an More

by NEILBEAULIEU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert LeGault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service department
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Helpful
May 03, 2024

Employees are polite, takes cRe of customers. Service was done on time. Car was delivered nice and clean, all work done More

by Manabsarkar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert LeGault
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2024 -

Audi Hoffman Estates responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Audi Hoffman Estates!

Helpful
May 03, 2024

Everyone was helpful. Only complaint is the cost of a battery, installation and computer alignment. More

by COLLEENNEEDHAM74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Service
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Helpful
May 02, 2024

Appointment was easy to make, the Dealer was very friendly , provided a loaner and fixed the problem quickly. More

by NICK.UNTERREINER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Melone
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May 03, 2024 -

Audi Hoffman Estates responded

Thank you, Nick! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Audi Hoffman Estates.

Helpful
May 02, 2024

From the time of getting an estimate, scheduling an appointment and getting work completed, entire experience was pleasant. More

by Jason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim. M.
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May 03, 2024 -

Audi Hoffman Estates responded

Jason, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Audi Hoffman Estates, we look forward to having you as a valued customer for many years to come!

Helpful
April 30, 2024

Always very pleasant to work with. Was in and out. Love the video that is provided. More

by adaddio66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I didn't work with anyone in sales
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May 01, 2024 -

Audi Hoffman Estates responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

Helpful
April 29, 2024

Good and Fast Repair service in spite of Modifications being done inside the office buildings More

by makker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Repairs department
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Apr 29, 2024 -

Audi Hoffman Estates responded

Thanks for sharing your thoughts about your experience with Audi Hoffman Estates. We appreciate your business and hope to see you again soon!

Helpful
April 27, 2024

Their communication is excellent and I feel like my car is in good hands with them More

by SUSIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Apr 28, 2024 -

Audi Hoffman Estates responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Susie, and we look forward to working with you again.

Helpful
April 26, 2024

Cannot rate as it was under construction. People were great and courteous. Follow up was appreciated More

by RJE430
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick
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Apr 26, 2024 -

Audi Hoffman Estates responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Audi Hoffman Estates, we look forward to having you as a valued customer for many years to come!

Helpful
April 25, 2024

Each time I have had my car serviced, it has been a pleasant experience. Excellent! More

by MARILYN.NIEVES1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Machonga and Brandon Radde
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Apr 26, 2024 -

Audi Hoffman Estates responded

Marilyn, it has been a pleasure serving you. Quality customer service is always our top priority, and we're happy to hear that we met your expectations. Thank you for choosing Audi Hoffman Estates; we look forward to having you as a valued customer for many years!

Helpful
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