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Acura of Berlin - Service Center

Berlin, CT

4.8
479 Reviews
Call Service Center (860) 846-4974

479 Reviews of Acura of Berlin - Service Center

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May 02, 2024

Service was good and happy to get serviced earlier than scheduled and was attentive to my questions. More

by Phaychithsanith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Andrzeicik
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2024 -

Acura of Berlin responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Acura of Berlin. Eric Diaz General Manager 860-829-3787

Helpful
April 30, 2024

The staff is very helpful. They always answer your questions. If you have them they recommend what your car needs and the facility is always clean. More

by Jackie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2024 -

Acura of Berlin responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Jackie, and we are thrilled that you found your experience with us here at Acura of Berlin to be a positive one. Please don't hesitate to reach out if you need anything else. Eric Diaz General Manager 860-829-3787

Helpful
April 30, 2024

Acura of Berlin was very thorough and informative. I’ll definitely bring my vehicle back to that location. More

by mrsdgomes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2024 -

Acura of Berlin responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Eric Diaz General Manager 860-829-3787

Helpful
April 30, 2024

This dealership was such a greatly organized and ran buisness, i would recomemmed everyone coming here even if you dont own an acura!!! More

by Semiromerovic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Pompei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ray Lattman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Andrzeicik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gina Battistini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erik Brahushaj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Claudia Dijmarescu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Leach
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2024 -

Acura of Berlin responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Eric Diaz General Manager 860-829-3787

Helpful
April 30, 2024

It was fine for the second time I was there for the same problem. Finally More

by rcusdesign
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Andrzeicik
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 01, 2024 -

Acura of Berlin responded

Thank you for choosing Acura of Berlin. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Eric Diaz General Manager 860-829-3787

Helpful
April 28, 2024

Being going to this dealership for over 10 years, don’t think I’ll ever find the courage to ever bring my vehicle to get service there customer service is just getting worst than ever never again More

by TROYNICHOLAS758
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Roath
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

Acura of Berlin responded

We're sorry to hear about your dissatisfaction, but it's essential to clarify our stance. While we value your loyalty over the years, our commitment to safety and quality service remains unwavering. Unfortunately, we couldn't diagnose your vehicle due to the extensive aftermarket modifications that weren't professionally installed. Ensuring the integrity of your vehicle and your safety is our top priority, and when modifications are not done correctly, it poses risks to both. We understand this might be disappointing, but it's imperative for us to uphold our standards. If you need assistance in rectifying the aftermarket installations or have any other concerns, please don't hesitate to reach out. We're here to help ensure your vehicle's reliability and your satisfaction with our service. Eric Diaz General Manager 860-829-3787

Helpful
April 24, 2024

I bought my MDX about 7 months ago and I love it , Then I returned couple of months later and got an oil change and they even cleaned my car it was like brand new again! Great costumer service! More

by Cherlyn Gonell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Suchojad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Claudia Dijmarescu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robt
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Apr 26, 2024 -

Acura of Berlin responded

Thank you, Cherlyn, for choosing Acura of Berlin. Your feedback and rating mean a lot to us. We're glad we could help and hope to see you again! Eric Diaz General Manager 860-829-3787

Helpful
April 24, 2024

I have ben to Acura of Berlin many times. The service has always been exceptional. When we are looking for our next car we will return. More

by LJBAKINOW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 26, 2024 -

Acura of Berlin responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Acura of Berlin. Eric Diaz General Manager 860-829-3787

Helpful
April 23, 2024

No issues. Professional people who took time to explain everything. Decent wait time pleasant waiting area More

by Mfiondella61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gina Battistini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 24, 2024 -

Acura of Berlin responded

Thank you for choosing Acura of Berlin. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Eric Diaz General Manager 860-829-3787

Helpful
April 23, 2024

I had no issues and the car was ready when it was promised to me More

by CJTAVZ
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Andrzeicik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 24, 2024 -

Acura of Berlin responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Acura of Berlin. Eric Diaz General Manager 860-829-3787

Helpful
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