401 Dixie Volkswagen

Worst experience to lease a car . I have leased numerous times from VW This was my 4th time for VW Jetta. On June 27th the deal was made for leasing a new 2019 Jetta. Arrangements w . I have leased numerous times from VW This was my 4th time for VW Jetta. On June 27th the deal was made for leasing a new 2019 Jetta. Arrangements were made for July 4th pick up. When I arrived at scheduled time I was to wait a short time until Rhiana came only to tell me that there was a bit of a confusion & that the car was not here as that car had been previously sold. After waiting for almost one hour I was told by her manager the same thing. But I never received a phone call or email stating this & they had both home & work phone numbers & my email. So a wasted trip to sit there for almost 1 1/2 hours to be told no car. When I told them my insurance was only for today her manager said I just needed to call the insurance company & let them know. I told them they needed to call the insurance company. Rhiana called & we had to wait again while on hold. Then arrangements were made for Thursday, July 11th for pick up. Rhiana said she would call me Friday, July 5th or Monday with new serial number for my insurance. I never heard from her until Tuesday, July 9th & time was incorrect so arrangements still stood for July 11th. When I went in to pick up the car on Thursday, I had another 1 hour wait until I had to go & re-sign all the paperwork again as this was a new vehicle agreement. When I sat with Joseph he said I did not look too happy for someone that was getting a new car. When I told him all the crap I went through he seemed surprised but when I asked for some kind of compensation nothing was said. Even when I said who do I speak to in regards to this worst experience he suggested website....but there is no one here to speak to so next step is the store manager I guess. Payments had to be adjusted & waiting time is beyond believable. Will never deal with the dealership again. It would not let me submit unless I gave it one star but really NO rating as I could not even give them 1 star & I wrote on the survey that I was given prefer not to answer as worst experience ever. More

Worst experience for buying a new vehicle. They don’t have time for the client once the deal is done and secondly they will schedule the pick up as per their convenience. Once the deal is done They don’t have time for the client once the deal is done and secondly they will schedule the pick up as per their convenience. Once the deal is done they will approach for the customer service changes to very low level. Always focus on their priority and work schedule but does not consider the client Schedule and unexpected circumstances. They will not even answer the call when the client need the information even after leaving a message for the sales rep but when they call we should be attending their call otherwise they will just ignore you. More

Stay away from this dealership Worst sales experience ever, the delivery of the vehicle is a joke, original salesman no longer there so they sent another sale person to deliver vehi Worst sales experience ever, the delivery of the vehicle is a joke, original salesman no longer there so they sent another sale person to deliver vehicle. He is either brand new or doesn't know his product very well, as he can even show us how to open the trunk with the key fob. Obviously, no instruction on how to use all function of the car. We were glad it was over and took the car and will never come back to this dealership More

Terrible car and terrible customer service Avoid Volkswagen at all costs. Terrible product and terrible costumer service. 4 safety recalls and 2 warranty issues and the car is barely 4 years ol Avoid Volkswagen at all costs. Terrible product and terrible costumer service. 4 safety recalls and 2 warranty issues and the car is barely 4 years old. Customer service is dismissive and arrogant. No help at all. Only insincere apologies. Difficult to speak to service agents, they promise to call you back, but never do. You need to call them several times to speak to someone, only for someone to apologize and then do nothing to help. Just avoid Volkswagen all together. More

Very Bad Customer Service and Intentional Damage to the CAR Customer service is pathetic. Service manger is throwing his weight all around and makes you feel so helpless. Attitude is very callous. Not ready to Customer service is pathetic. Service manger is throwing his weight all around and makes you feel so helpless. Attitude is very callous. Not ready to help at all. More

Poor customer service Very poor customer service I have to call 8 times to reach service desk 2time he put on hold and hang up finally he answered and he didn’t book my ser Very poor customer service I have to call 8 times to reach service desk 2time he put on hold and hang up finally he answered and he didn’t book my service appointment because he need full vin no to book appointment even I bought car from them and he don’t want search my fine I feel bad why I buy vw even dodge is better they never ask for vin no for appointment for my pickup truck More

Very good dealership!!! I would recommend Joseph Magno and Rafeek Babili as the salespeople at the 401 Volkswagen dealership. Raffeek and Joseph helped me in choosing the I would recommend Joseph Magno and Rafeek Babili as the salespeople at the 401 Volkswagen dealership. Raffeek and Joseph helped me in choosing the right car for myself,Volkswagen Passat. They were helpful and demonstrated professional manner through the whole buying process. They were friendly and polite to me as well.Joseph answered a lot of my questions and Rafeek delivered my car for me once I went to pick it up. Also the financing manager, John was wonderful to me .Most of all,my experience at the dealership was great and I would recommend anyone to go to the dealership and consider of buying a new car for him or herself!!! More

Horrible customer service, never going back Just despicable customer service, blame the customer and has nothing else to say but sorry not our fault. Damaged two of our cars and we'd rather p Just despicable customer service, blame the customer and has nothing else to say but sorry not our fault. Damaged two of our cars and we'd rather pay for it to get fixed elsewhere then take it back to them to get fixed for free. More

Completely Dishonest.. I went for the service for my brand new Jetta, I spent three hours. they CLAIM that they changed my oil, checked my brakes which i realized after that I went for the service for my brand new Jetta, I spent three hours. they CLAIM that they changed my oil, checked my brakes which i realized after that they didn't. one of the employees came after one hour and said that the alignment has a problem and need to be fixed it is very urgent and it might cause an accident so I agreed for paying an extra $140.00 then they spent one more hour. after they were done, the car was still shaking on the highway, apparently they didn't do any alignment at ALL for which I already paid for. Also for the oil now it's only 3 months after the first service and the oil light is now on, it needs to be changed which means they didn't touch it since the car was brand new!! I'm highly disappointed and will never ever go back there or even buy another car from the same dealer in the future! More

Good service I liked the way i was treated and the service was very good. Mr. Sehgal made a good deal. I would definitely recommend him if you are looking for a go I liked the way i was treated and the service was very good. Mr. Sehgal made a good deal. I would definitely recommend him if you are looking for a good deal at this showroom. More