401 Dixie INFINITI

I recently purchased a pre-owned 2023 QX60 and decided to take the car in for an oil change. My car was looked after with care, pride and I was provided with car inspection that clearly outlined things that take the car in for an oil change. My car was looked after with care, pride and I was provided with car inspection that clearly outlined things that needed my attention with pictures and videos. I was even provided an uber after drop off and an uber back. Nothing but positive experience. Thank you 401 Dixie Infiniti! More

One would reasonably expect that choosing an Infiniti dealership like 401 Dixie Infiniti for routine service and a seasonal tire change would result in exemplary care. After all, customers are paying a s dealership like 401 Dixie Infiniti for routine service and a seasonal tire change would result in exemplary care. After all, customers are paying a significant premium – by my estimate, roughly 35% more – with the assumption that this reflects highly trained staff and proper equipment. That was not my experience when I took my car in yesterday. From the outset, I was presented with recommendations for additional work that was unnecessary. Some of these items, such as air filter replacements, had been completed just a year ago, and my annual driving is under 5,000 km. Suggesting these again as “critical” is ludicrous and raises concerns about highly questionable upselling practices. I was also given a list of items they claimed to have checked “for free,” which is hard to take seriously given what followed. Shortly after leaving and merging onto the highway, I noticed a warning light and that my tire pressures were not displaying. Assuming it might reset after some driving, I continued home, but the issue persisted. When I called my service advisor, Amanda, her immediate response was to suggest that I must have driven over a nail on the way out. That kind of instant, customer-blaming reaction was both surprising and inappropriate. When I pointed out the improbability of simultaneously getting nails in all four tires, she asked me to bring the car back. I returned the next morning, spending an additional hour of my time commuting back and forth. The issue was fixed quickly but there was no explanation and no apology for the shoddy work. The speed of the fix only reinforced the reality that the vehicle had not been properly checked before being released the previous day. This entire experience reflects a troubling combination of poor quality-control, unnecessary upselling, and dismissive customer service, all while charging premium prices. The inconvenience, wasted time, and lack of accountability are simply unacceptable. If there are no warranty considerations tying you to this dealership, I would strongly recommend taking your business elsewhere. More

I am extremely disappointed with my experience at 401 Dixie INFINITI. I purchased a car in October 2024 from salesperson Faizan Mir and sales manager Lou Al‑Najjar. As part of the negotiation, Lou promis Dixie INFINITI. I purchased a car in October 2024 from salesperson Faizan Mir and sales manager Lou Al‑Najjar. As part of the negotiation, Lou promised me two free oil changes. The first oil change was booked for April 2025 by Faizan, and I was told the second would be scheduled when I came in for that appointment. Lou himself confirmed this. In April 2025, after completing the first oil change, I asked Faizan to book the second one. He told me to call him in November 2025 to schedule it, and I specifically asked him multiple times to note this on my file. Fast forward to November 2025: I called the dealership only to find out Faizan no longer works there. When I spoke to Lou, he flat out denied the agreement, saying there was nothing on my file and refused to honor the second oil change. This is completely unacceptable. I did everything I could to make sure this was documented, and yet the dealership is now refusing to stand by their own promise. It feels dishonest and unprofessional. Once they got the sale, they clearly stopped caring about the customer. I would strongly caution anyone considering buying from this dealership. If they can’t keep their word on something as simple as two oil changes, how can you trust them with something bigger? More

Their Finance manager and GM are scam artists. Just beware specially 1st time car buyers. Just beware specially 1st time car buyers. More

Do not under any circumstance, finance a car with Dixie Infiniti. I did, mistakenly. They listed a VW I wanted for a great price. I wanted to pay cash but they explained it was only available at that Infiniti. I did, mistakenly. They listed a VW I wanted for a great price. I wanted to pay cash but they explained it was only available at that rate if I entered a financing deal that would entitle me to a $1500 rebate after six months of payments. The finance rep, Matthew Dorosti, verbally assured me it was simple and straight forward and my OTD would be $1500 less than listed price. I went through with the very cryptic and poorly explained payment schedule, having to consistently follow up with Matthew about timing and appropriate amounts. None of this was outlined to me in a professional manner. One year later, with my car seemingly paid off, I am faced with an additional $550 in interest, completely unbeknownst to me. Mr. Dorosti not once intimated there would be interest and assured my OTD would be $1500 less than listed price. It was the only reason I signed up to this very nebulous financing deal. Their finance head manager, Lou Al-Najar is no more professional than Matthew and showed no integrity in resolving the matter. The general manager, Ali Raza, didn't even have the courtesy to return my calls. Stay well away for these con artists. More

Bought a used car. Very well cleaned, well maintained vehicle, good service and very friendly staff team! Very well cleaned, well maintained vehicle, good service and very friendly staff team! More

Angela was very friendly and knowledgeable. Highly recommend the dealership. I was very happy with the service. Highly recommend the dealership. I was very happy with the service. More

I just bought a pre-owned suv from this location I don’t normally do reviews but I had to review my sales rep. Imran is one of the best sales reps I have dealt with in a long time. He made us feel so comfor normally do reviews but I had to review my sales rep. Imran is one of the best sales reps I have dealt with in a long time. He made us feel so comfortable did not pressure us at all. He made sure I was 100% happy. What a great guy. I will forever buy a vehicle from him. thanks Imran for making me experience an enjoyable one. More

Very impressed with a most professional yet very friendly interaction at the dealership. Both Varun and Mathews made sure they did their best to meet my requirements, and these they did. I was impressed when interaction at the dealership. Both Varun and Mathews made sure they did their best to meet my requirements, and these they did. I was impressed when they sent an Uber to pick me from home to collect the vehicle. I feel more than confidant this relationship will continue after sales also. Good job guys More

Close to home and office clean and friendly staff okay good looking dealership with lots of vehicles good looking dealership with lots of vehicles More